February, 2010 Workplace Violence Module 2 – Follow-up, Rules and Resources
What should you do after an incidence of violence at the workplace? What are the four components of an effective prevention program? What rules, guidelines and policies exist? What are some resources available for this topic? What This Module Will Cover
Provide for immediate medical and psychological needs. Notify police and support investigation. Account for all workers and assure continued safety of those remaining in area. Following an Incident of Violence:
Provide site security and assure that no work area is used without adequate staffing Provide critical incident debriefing to victims, witnesses and others, keeping conversations strictly confidential Provide accurate communication to agencies, media, and law enforcement Following an Incident of Violence
Workers may need services of an employee assistance program or other counseling services. Provide follow-up after medical and psychological treatment. Assure confidentiality and protection from discrimination, to prevent victims suffering further loss. Following an Incident of Violence
Assure a detailed investigation is performed by safety committee or employer Include all incidents and near misses Do not delay, important evidence can be destroyed Focus on fact-finding Keep detailed records Following an Incident of Violence
Collect facts on who, what, when, where and how incident occurred. Get witness statements, photograph damage/injuries. Identify contributing causes. Recommend corrective action. Consider changes in controls, procedures or policy. Investigation Components
Management commitment and worker involvement Worksite analysis Hazard prevention and control Safety & health training Four components of an effective workplace violence prevention program
One law (RCW 49.19) and several Labor & Industries rules or WACs apply to the hazards of violence in the workplace (WAC=Washington Administrative Code) Slides 9-15 : Existing DOSH rules that apply to workplace violence Slides 16-22: Governor’s Executive Order DOSH Directives Workplace violence workbook Additional information Laws, Rules, Guidance and Governor’s Executive Order
ALL employers must provide a safe workplace and develop a formal accident prevention program Link to Core Rules The Accident Prevention Program is where employers need to address workplace violence hazards Safety & Health Core Rules For All Businesses
If you need a workplace violence program, the following rules will apply to you: WAC Provide a workplace free from hazards that can cause injury or death WAC WAC Provide and use safety devices and practices WAC WAC Establish and enforce rules that lead to safe workplaces. WAC Core Rules - Safe Workplace Rules
Core Rules - Accident Prevention Rule If you need a workplace violence program, the following rules will apply to you: WAC The employer must develop a written accident prevention program WAC WAC Your program must be “effective in practice.” WAC
If you need a workplace violence program, the following rules will apply to you: WAC Identify hazards and determine if Personal Protective Equipment (PPE) is necessary WAC WAC Select appropriate PPE WAC WAC Require employees to use PPE WAC Core Rules - Personal Protective Equipment
Recordkeeping Rules
Rules for Late Night Retail
Governor’s Executive Order Creative Commons Photo from wikimedia
There are two Washington Regional Directives (WRD’s) on workplace violence WRD’s provide guidance to DOSH consultation and compliance staff when applying rules and regulations They don’t substitute for rules or create new obligations for employers Guidance: WRD’s The two Washington Regional Directives are: Violence in the Workplace – WRD 5.05WRD 5.05 Workplace Violence Prevention in Health Care – WRD 5.07WRD 5.07
Guidance: WRD’s Link to RCW 49.19
WRD – Healthcare (5.07) Creative Commons Photo from wikimedia
Resources: Workplace Violence Workbook Link to workbook
Forms from Workplace Violence Workbook
OSHA - Workplace Violence OSHA - Workplace Violence Bureau of Labor Statistics (BLS) Bureau of Labor Statistics (BLS) IACP Workplace model programs IACP Workplace model programs National Institute of Occupational Safety & Health (NIOSH)- Occupational Violence National Institute of Occupational Safety & Health (NIOSH)- Occupational Violence US Office of Personnel Management - Workplace Violence US Office of Personnel Management - Workplace Violence National Criminal Justice Reference Service – Workplace Violence National Criminal Justice Reference Service – Workplace Violence Links to Additional Internet Resources
Acknowledgements All photos and graphics courtesy of Microsoft clipart except slide # 16 & 19 – photos courtesy of Wikimedia CommonsMicrosoft clipart Wikimedia Commons Image obtained from Wikimedia under Creative Commons Attribution ShareAlike 3.0 License