CUSTOMER PILLAR 1 Welcome to our Second Class! www.customerpillars.com copyright Strive Coaching Inc, 2008.

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Presentation transcript:

CUSTOMER PILLAR 1 Welcome to our Second Class! copyright Strive Coaching Inc, 2008

CELEBRATIONS Let’s start with recognizing some of your victories since we last met copyright Strive Coaching Inc, 2008

POWER POINTS Key Learning Areas in CUSTOMER PILLAR 1 FOCUS ON GROWTH CUSTOMERS copyright Strive Coaching Inc, 2008

POWER POINT 1 Segment Your Customer Base copyright Strive Coaching Inc, 2008

WORKBOOK EXERCISE Let’s discuss the exercise on workbook page 25 copyright Strive Coaching Inc, 2008

POWER POINT 2 Retain & Grow Your Current Customers copyright Strive Coaching Inc, 2008

POWER POINT 3 Reactivate Previous Customers copyright Strive Coaching Inc, 2008

POWER POINT 4 Incorporate New Customer Strategies copyright Strive Coaching Inc, 2008

WORKBOOK EXERCISE Let’s discuss the exercise on workbook page 26 copyright Strive Coaching Inc, 2008

POWER POINT 5 Study Root Emotional Drivers copyright Strive Coaching Inc, 2008

POWER POINT 6 Study Customer Fears copyright Strive Coaching Inc, 2008

POWER POINT 7 Use Warranties and Guarantees copyright Strive Coaching Inc, 2008

POWER POINT 8 Make it an Organizational Focus copyright Strive Coaching Inc, 2008

WORKBOOK EXERCISE Let’s discuss some of the other exercises you selected to work with in PILLAR 1 copyright Strive Coaching Inc, 2008

BUDDY TIME Spend some time with your buddy coaching each other around PILLAR 1 copyright Strive Coaching Inc, 2008

BUDDY TIPS… Discuss PILLAR 1 and how it impacts your business Brainstorm solutions for each other’s business Be creative Support and encourage progress Treat your buddy the way you want to be treated copyright Strive Coaching Inc, 2008

OVERALL REACTION What struck a chord with you on PILLAR 1 copyright Strive Coaching Inc, 2008

GUEST SPEAKER copyright Strive Coaching Inc, 2008

BULL’S EYE POINTS POINTS Let’s brainstorm 20 different things you will walk away with from this PILLAR copyright Strive Coaching Inc, 2008

FOR NEXT SESSION… Read PILLAR 2 in the book Complete Workbook Exercise pp 53 Complete Workbook Exercise pp 55 Complete 1 – 2 Other Workbook Exercises Connect with Your Buddy copyright Strive Coaching Inc, 2008

END OF CLASS Have a great week and feel free to contact me if you have questions copyright Strive Coaching Inc, 2008