Denver’s Road Home EVALUATION SYSTEM

Evaluation System Parameters Population Counts Change in Status Change in Income Access to Service Frequency of Service Access Efficiency of Service Delivery Resource Inventory

Evaluation System Backbone 1. Data Disclosure Agreement  Collecting “All” the Data (SHHP, CCH, MDHI, OMNI, DHS) 2. Technical Assistance Agreements  Ensuring Quality Data Control (DRH funded agencies) 3. Data Sharing Agreement  Efficient Use of Resources (DRH funded agencies)

Evaluation Overview HMIS Evaluation Frequency: Monthly Production Accuracy reports Street To Home Count Frequency: Quarterly # of chronically homeless in targeted region. Metro Denver Homeless Initiative Frequency: Annually Homeless Chronically homeless Downtown Denver Partnership Frequency: Bi-Annual Number of panhandlers. Perception of safety. Citizen Survey Frequency: Annual Number one problem in Denver Denver’s Road Home Grants Frequency: Quarterly Housing Services Employment

1. Data Disclosure Agreement “Collecting “All” the Data” Monthly HMIS data is “Dump” to OMNI from Colorado Coalition & State of Colorado Centralizes HMIS and other source data (VA, RTD,311) Creates HMIS Uniformity for Data Collection & Data reporting Separates Denver data from Metro Communities Ensures Data Quality Control TA Assignments linked to Quality Control Single Report to Denver’s Road Home

Data Disclosure Agreement DRH Baseline Evaluation Report Data Sources: HMIS, VA, CCH, DHS, RTD, Outreach Monthly Evaluation Report from OMNI Report measures  DRH Benchmarks  DRH Indicators

Housing Evaluation Benchmarks # of units for first-time homeless # of units for chronic homeless # of units for episodic homeless Indicators Increase # of households in transitional/supportive housing Increase in household income Household income at entry/exit of programs Reduce unit turnover Reduce unit vacancies Increase length of tenancy Reasons for Discharge

Shelter System Benchmarks # of New Shelter beds # of New Respite beds Indicators Reduce the # of persons living in shelters Reduce average shelter stay Reduce Rate of repeat stays Reduce # of households w/ motel vouchers Reduce # of homeless street deaths

Prevention Benchmarks Annual comparison of the # of persons living in shelters discharged from other institutions Annual comparison of the # of households receiving financing assistance to maintain housing Indicators Decrease the # of individuals who are homeless upon discharge from state & county correctional and mental health facilities Increase the # of renter/homeowner households receiving financial assistance to maintain housing.

Services Benchmarks # of persons obtaining benefits # of persons obtaining mental health treatment # of persons obtaining substance abuse treatment # of persons receiving medical assistance # of persons enrolled in service or income support Indicators Increase the # of persons applying for IDs Decrease the # of ID applications per person Increase the # of persons applying for local, state, federal benefits Increase the # of persons receiving local, state, federal benefits Increase the # of persons using transportation assistance with stated purpose.

Services (cont.) Benchmarks # of eligible youth enrolled in SSI benefits # of homeless persons using transportation assistance Average length of homeless period Indicators Increase the # of persons receiving mental health, substance abuse, or co-occurring services Increase the frequency of use by individuals of mental health, substance abuse, or co-occurring services

Public Safety & Outreach Benchmarks # of homeless persons living in public places reduced 10% annually Shelter bed capacity should meet the need of individuals living in public places # of complaints to police and elected officials about vagrancy and undesirable public behavior Indicators Increase Outreach contacts Increase Outreach housing placements Increase Outreach referrals to services Reduce # of complaints to city Reduce # & type of complaints to Central Dispatch Reduce code violations Reduce contacts by police Reduced # of Detox admissions and frequency of admissions by individuals

Education, Training & Employment Benchmarks Assist 580 people who are homeless to obtain employment annually All homeless households requesting a voic box receive one Indicators Increase # of voic requests and allocations Increase # of persons receiving employment services Increase # of persons employed, including type of work and job stability Increase # of persons employed for 30, 60,90 days Increase average income change over employment period

2. Technical Assistance Agreements “Ensuring Quality Data Control” All DRH agencies are required to execute TA Agreement with OMNI OMNI provides HMIS/TA to Agency staff Ensures Quality Control of data collection, and data entry Introduces New HMIS protocols Assist with future DRH grants and reporting requirements

Technical Assistance Continual training by SHHP of new agency staff Monthly HMIS Error reports will set TA priorities Set HMIS Success Thresholds for all agencies Revise HMIS forms to conform to DRH priorities

3. Data Sharing Agreement (DRH funded agencies) Data Sharing between DRH Agencies Data Sharing is controlled by Lead Agency in terms of : Service Themes Staff Access Timelines

Data Sharing Agency Benefits Identify Full Client Record Better Management of Client Services Limit Duplication of Services Linkage with Case Managers Improved Communication & Coordination between Agencies Jamie Van Leeuwen – Project Manager of DRH 1200 Federal Blvd. Denver, CO (720) Ofc. (720) Fax Pat Coyle – Housing Coordinator 1200 Federal Blvd. Denver, CO (720) Ofc. (720) Fax