FULFILLMENT SOLUTIONS INC. Presentation to: The Commonwealth Business Travel Group Denver August 3, 2007

PRODUCT Business Process Outsourcing to the US Travel Industry Provided by: College Graduates Fluent in English - spoken & written Travel Industry background – average 5 years travel agency experience Adaptable with high customer service orientation

OPERATIONS Central Business District GDS: Apollo, Sabre, and Amadeus Personnel: 30 Front/Mid-Office agents 24/7 based on 3 shifts

SERVICES A.Front Office Services 1. Telephone Support –Corporate –Group 2. Support 3. On-line Booking System Fulfillment B.Mid-Office Services 1. Ticketing Fulfillment 2. Automation – Client Profile / TOF C.After-Hours Services D.Back Office Services

PRICING 1.Front Office Services = $1,700/agent/month* 2.Mid-Office Services = $1,700/agent/month* 3.After Hours Services * Normal 8 hours per day/40 hours per week

Back Office Services ARC Processing CC Recon Report editing Data Entry Services

Back Office Personnel Skills set –Apollo, Sabre –Globalware, Trams –Microsoft Office (Access, Excel, Outlook) No. of Personnel – 16 Pricing - $1,400/head based on a 40-hour workweek

Connectivity Options GotomyPC PCAnywhere Terminal Services