Reflecting on the results of the 2013 National Student Survey Professor Kelvin Everest PVC for Student Experience November 2013

How we performed in the NSS and why it matters

About the National Student Survey (NSS) A national survey of all undergraduate final year HE and FE students Introduced in 2005 Conducted by Ipsos Mori, mainly online survey with some telephone interviews and postal responses 23 core agree/disagree questions across six themes, plus additional optional questions chosen by the institution and opportunity for open ended responses Can compare performance against other institutions Widely recognised as a key measure of student satisfaction, results are highly visible and often reported in the media. In 2013, national response rate of 69%, around 304,000 respondents

Headline Findings Overall Satisfaction now 88%, +2% from Increase in overall scores across five of the six survey sections. Increase in % agree ratings for 17 of the 23 core questions, including areas of already high satisfaction: Staff are good at explaining things (91% Agree, +2% from 2012) Staff are enthusiastic about what they are teaching (87%, +1% from 2012) Improvements in the scores for all five questions relating to Assessment and Feedback. Overall Satisfaction ratings of 90% or higher in over half of the University’s subject areas, exceeding the Sector average for their specialism.

University of Liverpool – Headline Results AVERAGE % AGREE SCORE CHANGE FROM 2012 CHANGE FROM 2011 AVERAGE % DISAGREE SCORE UoL 2011 UoL 2012 UoL 2013 The teaching on my course Assessment and feedback Academic support Organisation and management Learning resources Personal development Overall Satisfaction

UOL POSITION IN THE SECTOR UOL % AGREE SECTOR AVERAGE SECTOR % CHANGE FROM SECTOR RANK/ SECTOR RANK/330 UOL CHANGE IN POSITION The teaching on my course8786= Assessment and feedback Academic support Organisation and management Learning resources Personal development Overall Satisfaction8885=

INSTITUTIONS RANKED 69 TH IN SECTOR

UOL POSITION IN HEI RANKINGS UOL % AGREE HEI AVERAGE HEI % CHANGE FROM HEI RANK / HEI RANK /158 UOL CHANGE IN POSITION The teaching on my course Assessment and feedback Academic support Organisation and management Learning resources Personal development Overall Satisfaction

HEIs RANKED JOINT 40 TH

UOL POSITION IN THE RUSSELL GROUP UOL % AGREE RG AVERAGE RG % CHANGE FROM RG POSITION / RG POSITION /24 UOL CHANGE IN POSITION The teaching on my course 8789 = 18 = Assessment and feedback Academic support 7880 = Organisation and management 82 = Learning resources Personal development 8281 = Overall Satisfaction

RUSSELL GROUP OVERALL SATISFACTION SCORES RANKINSTITUTION%RANKINSTITUTION% 1 University of Cambridge92 12 University of Birmingham88 2 University of Exeter91 12 London School of Economics and Political Science 88 2 University of Oxford91 12 University of Nottingham88 4 University of Durham90 16 University of Bristol87 4 Newcastle University90 16 University of Imperial College London 87 4 Queen's University Belfast University of Leeds87 4 University of Sheffield90 16 University of Southampton87 8 Cardiff University89 16 University of Warwick87 8 University of Glasgow89 21 University of Manchester85 8 Queen Mary, University of London University College London84 8 University of York89 23 University of Edinburgh82 12 University of Liverpool88 24 University of King's College London 81

RUSSELL GROUP PERSONAL DEVELOPMENTSCORES RANKINSTITUTION%RANKINSTITUTION% 1 Queen's University Belfast University of Leeds81 2 University of Exeter85 13 Queen Mary, University of London81 2 University of Glasgow85 13 University of Manchester81 4 Newcastle University84 13 University of Warwick81 4 University of Sheffield84 17 University of Cambridge80 4 University of Imperial College London University of Nottingham80 7 University of Oxford83 19 University of Durham79 7 University of York83 19 University of Bristol79 9 University of Liverpool82 19 University College London79 9 Cardiff University82 22 University of King's College London 78 9 University of Birmingham London School of Economics and Political Science 76 9 University of Southampton University of Edinburgh76

RUSSELL GROUP TEACHING ON MY COURSE SCORES RANKINSTITUTION%RANKINSTITUTION% 1 University of Oxford93 13 Cardiff University88 2 University of Cambridge92 13 Queen Mary, University of London 88 2 University of Exeter92 13 University of Nottingham88 4 Queen's University Belfast University of Imperial College London 88 4 University of Glasgow91 13 University of Southampton88 6 University of Durham90 18 University of Liverpool87 6 University of Sheffield90 18 University of Warwick87 6 University of York90 20 University of Manchester86 6 University of Birmingham University College London86 10 Newcastle University89 20 University of King's College London University of Bristol89 23 University of Edinburgh85 10 University of Leeds89 24 London School of Economics and Political Science 84

RUSSELL GROUP ACADEMIC SUPPORT SCORES RANKINSTITUTION%RANKINSTITUTION% 1 University of Cambridge88 13 Queen Mary, University of London80 2 University of Oxford86 13 University of Nottingham80 3 University of Exeter85 15 University of Imperial College London 79 3 University of York85 15 University of Manchester79 5 Newcastle University84 15 University of Warwick79 5 University of Sheffield84 18 University of Liverpool78 7 Queen's University Belfast University of Southampton78 8 Cardiff University82 20 University of Bristol77 9 University of Glasgow81 21 University College London76 9 University of Birmingham London School of Economics and Political Science 76 9 University of Leeds81 23 University of King's College London 75 9 University of Durham81 24 University of Edinburgh72

HOW THE RESULTS ARE USED Internally Published on Market Research website and Management Information Dashboards Level 2 Heads and Heads of Professional Service coordinate local response Considered within Annual Subject Review (ASR) Externally Published on HEFCE website and widely reported Published along with other KIS on Unistats website Published 'in context' on the web-sites of universities and colleges via a Key Information Set 'widget‘. Used to inform league tables