26 June 2003Aarno Airaksinen DEVELOPING A SURVEY TOOL ON IMPACTS OF ICT USAGE IN ENTERPRISES NESIS WORK PACKAGE 5.4 NESIS workshop on productivity and competitiveness in the new information economy, Rome June 2003

26 June Aarno Airaksinen NESIS wp 5.4 “Impacts of ICT usage on business organisation and business processes” “Objective to test and develop indicators on the impacts of ICT usage in enterprises in terms of networking, outsourcing, organisation” DRAFT QUESTIONNAIRE WORKSHOP, OTHER COMMENTS MODIFICATION, AMENDMENTS QUESTIONNAIRE PILOT STUDY (BUSINESS INTERVIEWS) REPORT

26 June Aarno Airaksinen International co-operation in ICT survey 1998 Nordic project on statistics on use of ICT in enterprises was started Pilot surveys by Statistics Finland and Statistics Denmark 2000 First surveys made in Nordic countries Survey co-ordinated by Eurostat was made in 13 member states OECD made a recommendation on model questionnaire second survey co-ordinated by Eurostat. All states third survey co-ordinated by Eurostat. Legal act under preparation

26 June Aarno Airaksinen Main issues in model questionnaires Modules for adaptability Filtering Easy to answer

26 June Aarno Airaksinen OECD model questionnaire FIVE MODULES: General information about ICT systems e.g. computer, Internet, intranet, extranet, EDI Use of Internet, e.g: Use of Internet services (enterprise as customer) Homepages (enterprise as provider of Internet services) Type of connection Electronic commerce / Internet e.g. Purchases, sales, sales by customer and by country, motives Electronic commerce / EDI Barriers on the use of Internet and ICT in general

26 June Aarno Airaksinen Eurostat ICT questionnaire 2003 SIX MODULES: General information about ICT systems e.g. computers, intranet, extranet, LAN Use of Internet, e.g: Use of Internet services (enterprise as customer) Homepages (enterprise as provider of Internet services) Type of connection Security Electronic commerce / Internet Purchases, sales, sales by customer and by country, motivations Electronic commerce / EDI Confidence building practices for Internet-commerce Problems / barriers in Internet sales

26 June Aarno Airaksinen ICT impacts, motivation Lot of work on ICT impacts (effects) on productivity ICT has productivity effects Effects are stronger when accompanied by organisational change Linking of data Comparisons between countries, with the results in other studies Research interest

26 June Aarno Airaksinen Development of the survey interest Interest from readiness towards intensity and impacts New readiness indicators

26 June Aarno Airaksinen Use of ICT in Nordic enterprises in Proportion of enterprises with at least 10 employees. Source: Nordic Information Society Statistics 2002.

26 June Aarno Airaksinen Internet penetration in enterprises employing at least 10 employees in Source: Nordic Information Society Statistics 2002.

26 June Aarno Airaksinen Proportion of enterprises employing at least 10 employees having homepages in Source: Nordic Information Society Statistics 2002.

26 June Aarno Airaksinen Proportion of enterprises with homepages by size in Source: Nordic Information Society Statistics 2002.

26 June Aarno Airaksinen Use of Internet in Proportion of enterprises with at least 10 employees having Internet access Source: Nordic Information Society Statistics 2002.

26 June Aarno Airaksinen Use of homepages in enterprises with at least 10 employees in Proportion of enterprises having a homepage Source: Nordic Information Society Statistics 2002.

26 June Aarno Airaksinen Internet sales in Proportion of enterprises with at least 10 employees getting at least 1, 2, 5, 10 or 25 per cent on their turnover from Internet sales. Source: Nordic Information Society Statistics 2002.

26 June Aarno Airaksinen Goal To help develop an impact module in the context of the existing ICT surveys

26 June Aarno Airaksinen Limitations to the impact module

26 June Aarno Airaksinen A vision of the future impact module A) HAS ICT HAD ANY IMPACT ON BUSINESS PROCESSES? YESNO go to B module on business processes B) HAS ICT HAD ANY IMPACT ON ORGANISATION? YESNO go to C module on organisation C) HAS ICT HAD ANY IMPACT ON NETWORKING? YESNO go to D module on networking D) HAS ICT HAD ANY IMPACT ON OUTSOURCING? YESNO go to NEXT module on outsourcing

26 June Aarno Airaksinen Important aspects in modules Filter question : clear yes/no result The width or extent of impact The change in impact

26 June Aarno Airaksinen E-business impacts (perceived benefits)

26 June Aarno Airaksinen Organisation and management structures 1

26 June Aarno Airaksinen Organisation and management structures 2

26 June Aarno Airaksinen Networking

26 June Aarno Airaksinen Outsourcing 1

26 June Aarno Airaksinen Outsourcing 2

26 June Aarno Airaksinen Outsourcing 3