Proposed Aerospace Quality Management System (AQMS) Certification Process Survey (Portland, Oregon) Melvin L. Jeppson Systems Integration Manager ATK Launch.

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Presentation transcript:

Proposed Aerospace Quality Management System (AQMS) Certification Process Survey (Portland, Oregon) Melvin L. Jeppson Systems Integration Manager ATK Launch Systems Faculty University of Phoenix March 11, 2009

AAQG RMC Communication Sub- team Reg Blake – BSI Management Systems America Inc Mel Jeppson – ATK Launch Systems Bryan Milne – Gulfstream Aerospace Corp. Lori Scheid-Gillespie - ANAB

Develop an electronic survey of certified organizations measuring “Customer Satisfaction” relative to their CB and the ICOP process. Present draft survey during Portland RMC meeting. RMC Action Item Log 186

Intent of the survey is to obtain feedback on the ICOP process and the value of certification from the perspective of AQMS certified organizations.Intent of the survey is to obtain feedback on the ICOP process and the value of certification from the perspective of AQMS certified organizations. Purpose

This will be a one time follow-up survey to the one RMC performed in 2006.This will be a one time follow-up survey to the one RMC performed in We will use a web-based survey tool called “Survey Monkey" and plan to just send it to certified organizations’ "Oasis administrators".We will use a web-based survey tool called “Survey Monkey" and plan to just send it to certified organizations’ "Oasis administrators". Survey Monkey will protect respondent confidentiality.Survey Monkey will protect respondent confidentiality. Scope

Aerospace Quality Management System (AQMS) Certification Process Survey Date of recent AQMS audit: __/__/_____mm-dd-year Certification Body who performed audit: ____________________________________ Proposed Survey

Were your expectations for the AQMS certification audit met? Yes No Yes No If your expectations were not met, what changes would you recommend to the certification body? _______________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ Question 1:

Were the certification body auditor(s): UnprofessionalProfessionalVery Professional Not knowledgeableKnowledgeableVery Knowledgeable UncooperativeCooperativeVery Cooperative Hasty/CarelessThoroughVery Thorough Question 2: Comments: _________________________________________________________________ ______________________________________________________________________________________________________________________________________________________

Did you agree with the AQMS certification body auditors’ interpretation of the aerospace standard? Yes No If no, please explain: _____________________________________________ _____________________________________________ _____________________________________________ Question 3:

Did the certification body auditors “look the other way” during the audit process rather than write an audit finding? Did the certification body auditors “look the other way” during the audit process rather than write an audit finding? YesNo If yes, please explain: _____________________________________________ _____________________________________________ _____________________________________________ Question 4:

If noncomformances were identified during the audit were the audit findings clearly written and understandable? If noncomformances were identified during the audit were the audit findings clearly written and understandable? YesNo If no, please explain: _____________________________________________ _____________________________________________ _____________________________________________ Question 5:

How useful is the AQMS certification to your organization? Not Very SomewhatVery Useful UsefulUseful Please explain: _____________________________________________ _____________________________________________ _____________________________________________ Question 6:

Would you recommend your certification body to your suppliers or peers? YesNo If no, please explain why: _____________________________________________ _____________________________________________ _____________________________________________ Question 7:

Are you familiar with Americas Aerospace Quality Group’s (AAQG) Industry Controlled Other Party (ICOP) oversight scheme? YesNo If yes, go to question 9.If yes, go to question 9. Question 8:

How satisfied are you with Americas Aerospace Quality Group’s (AAQG) Industry Controlled Other Party (ICOP) oversight scheme? Dissatisfied Satisfied Very Satisfied Question 9:

What recommendations would you make to improve the ICOP process? Comments: _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ _____________________________________________ Question 10:

Many CBs already survey clients after each audit. Receiving another survey around the same time could cause confusion and well impact survey returns.Many CBs already survey clients after each audit. Receiving another survey around the same time could cause confusion and well impact survey returns. People in the same organization could have different perspectives on the same subject.People in the same organization could have different perspectives on the same subject. If AAQG tells a CB they have a customer satisfaction problem with a supplier the CB could produce objective evidence that there is not a problem.If AAQG tells a CB they have a customer satisfaction problem with a supplier the CB could produce objective evidence that there is not a problem. How will data be evaluated and used?How will data be evaluated and used? Concerns/Suggestions:

One more information item:

Changes Driven by ISO 9001:2008 Changes Driven by ISO 9001:2008 Caution: Several changes in AS9100 Rev. C were not highlighted in bold, italic text because these changes were previously approved in ISO 9001:2008

Examples of Changes Driven by ISO 9001:2008 Examples of Changes Driven by ISO 9001:2008 Para – f) reviewing the effectiveness of the corrective action taken. Para – e) reviewing the effectiveness of the preventive action taken.

Response to Concern that Changes Driven by ISO 9001:2008 are not Highlighted with Bold, Italic Text Response to Concern that Changes Driven by ISO 9001:2008 are not Highlighted with Bold, Italic Text The following statement in AS9100 Rev. C clause 1.1 acknowledges changes incorporated as a result of ISO 9001:2008 are not highlighted in bold, italic text: “This standard includes ISO 9001:2008 quality management system requirements and specifies additional aviation, space and defense industry requirements, definitions and notes as shown in bold, italic text.”

Questions? Questions?