Monitoring Turnaround Times An Intranet-based Training Module for Project Associates Nina Mangan Senior Project Associate U03a1 – Instructional Strategy Presentation – 27 April 2014

XYZ Diagnostics Confidential – Do not copy or distribute| 2 Purpose of the Training In order to successfully monitor laboratory test turnaround times, the Project Associate requires both knowledge of the process and the ability to perform the correct functions in the Topcat system. The purpose of this training is to teach PA’s to: Investigate and identify the cause when a result is late, and Perform the steps needed to resolve the problem. A robust training module has been designed to achieve these goals using Adobe ® Captivate ®, producing interactive instruction that is accessible globally from the company’s intranet.

XYZ Diagnostics Confidential – Do not copy or distribute| 3 Purpose of the Training (Cont.) The module was designed in accordance with established Instructional Design principles, and is intended to: Source: Johnson, S. D., & Aragon, S. R. (2003) Motivate the learner Create real-life context Provide hands-on activities Avoid information overload

Instructional Strategy

XYZ Diagnostics Confidential – Do not copy or distribute| 5 Instructional Strategy The following strategies will be included in the module design: Tutorials –Present an overview of the topic –Demonstrate the systems used Drill and Practice –Case studies –Periodic quizzes and review exercises Simulations –Step-by-step procedural –Interactive simulation of lab system process

XYZ Diagnostics Confidential – Do not copy or distribute| 6 Details of Design MaterialsComponentsFeatures Training module resides on the company intranet for global and 24/7 access by all employees Additional training aids such as process maps can be printed as required Tests for both initial qualification and annual review. Video presentations Interactive exercises and learning games Quizzes with immediate feedback for correct and incorrect answers Simulated lab system exercises. Global Standardization initiative compliance – available in all geographic locations Simulation allows practice in the lab system procedures Test results are reported to employee’s training file and to supervisor.

Summary

XYZ Diagnostics Confidential – Do not copy or distribute| 8 Return on Investment – What’s the payoff? Successful employee training from successful design Better training makes better PA’s –More confident –More consistent –More capable Say what we do and do what we say –Metrics are built into system –Audit defense Smith and Ragan describe training as instruction designed to transfer "specific skills" or learning to people who will then have to apply that knowledge right away (Smith & Ragan, 2005). By providing constant access to the materials, employees may refresh their memory for a particular task that may not be performed frequently enough to become rote.

XYZ Diagnostics Confidential – Do not copy or distribute| 9 References Johnson, S. D., & Aragon, S. R. (2003). An instructional strategy framework for online learning environments. New Directions For Adult & Continuing Education, (100), Retrieved from 32f900a8-89b4-45e9-a934- 9b089c699f2b%40sessionmgr4001&vid=2&hid= f900a8-89b4-45e9-a934- 9b089c699f2b%40sessionmgr4001&vid=2&hid=4212 Smith, P. L., & Ragan, T. (2005). Instructional design (3rd ed.). Hoboken, N.J.: John Wiley & Sons.