Chapter 2 Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter Mastering Team Skills and Interpersonal Communication Mastering Team Skills and Interpersonal Communication
Learning Objectives 1.Communicating effectively in teams 2.Communicating collaboratively 3.Making meetings more productive 4.Improving listening skills 5.Improving nonverbal communication 6.Developing business etiquette Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 2
Communicating Effectively in Teams Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 3
Advantages of Teams Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter Information and Knowledge Knowledge Levels of Performance PerformanceAcceptance of Solutions Acceptance Diversity of Viewpoints Viewpoints
Disadvantages of Teams Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 5
Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter Improve Team Performance Clarify Purpose Build Consensus Stay Focused Communicate Think Creatively Resolve Conflict
Collaborating on Communication Efforts Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter 2 - 7
Collaborative Writing Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter Select Collaborators Agree on Goals Take Time to Bond Set Responsibilities
Collaborative Writing Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter Clarify Processes Avoid Group Writing Use Compatible Tools Check Progress Often
Collaborative Technology GroupwareGroupware Shared WorkspacesShared Workspaces Cloud ComputingCloud Computing Group Review and EditingGroup Review and Editing Content Management SystemsContent Management Systems Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter
Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter
Identify the Best People Build Organizational Knowledge Maintain Sense of Community Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter Virtual Communities
Workplace Feedback Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter
Making Your Meetings More Productive Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter
Productive Meetings Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter PurposePurpose ParticipantsParticipants Time & VenueTime & Venue AgendaAgenda
Conduct Meetings Stay on TrackStay on Track Follow the RulesFollow the Rules Invite ParticipationInvite Participation Participate ActivelyParticipate Actively Close EffectivelyClose Effectively Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter
Meeting Technology Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter
Challenges of Virtual Meetings Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter
Improving Your Listening Skills Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter
Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter
The Listening Process 1.Receiving 2.Decoding 3.Remembering 4.Evaluating 5.Responding Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter
Barriers to Listening Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter Selective Perception Prejudgment Selective Listening Potential Barriers Common Ground
Improving Your Nonverbal Communication Skills Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter
Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter Nonverbal Signals EnhanceEnhanceWeakenWeakenReplaceReplace Verbal MessagesVerbal Messages
Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter Facial Expressions Vocal Characteristics Touching Behavior Gestures and Postures Personal Appearance Time and Space Categories of Nonverbal Communication
Developing Your Business Etiquette Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter
In the Workplace First ImpressionsFirst Impressions Personal AppearancePersonal Appearance Personal DemeanorPersonal Demeanor Phone Skills or HabitsPhone Skills or Habits Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter
In Social Settings Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter First ImpressionsFirst Impressions Personal IntroductionsPersonal Introductions Business MealsBusiness Meals Cellular PhonesCellular Phones
Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter Communicating Online Avoid personal attacksAvoid personal attacks Stay focused on the original topicStay focused on the original topic Do not present opinions as factsDo not present opinions as facts Use good grammar and punctuationUse good grammar and punctuation Use updated virus protectionUse updated virus protection Ask permission before chattingAsk permission before chatting
Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter Communicating Online Control language and emotionsControl language and emotions Avoid multitasking and IMAvoid multitasking and IM Never assume privacyNever assume privacy Avoid “reply all” in Avoid “reply all” in Do not waste other people’s timeDo not waste other people’s time Respect boundariesRespect boundaries
Copyright © 2012 Pearson Education, Inc. publishing as Prentice HallChapter Mastering Team Skills and Interpersonal Communication