Turning Talent Into Productivity

Open doors are a great management practice

Open doors are a portal to drama

Efficiency Outcomes Process Teams Accountability Management Empathy Responsiveness Team-work Resources Individual Coaching & Development Leadership Loyalty

In changing times, lead first, manage second. “ “ ”

Change Mindsets Change Mindsets Change Reality Change Reality Quit Typical Responses to Trends BMW Drive

Great leaders work to perfect employee circumstances “

Great leaders work to bullet proof employees

Employee satisfaction surveys work

Actually, most just survey victims

Why do we survey for engagement? BUSINESS RESULTS

A Story

The Design Flaws

Design Flaw #1

All employee are NOT equally credible. Treating their opinions as equal is INSANE.

Perfecting employee circumstances will drive engagement. Design Flaw #2

Perfecting employee circumstances drives ENTITLEMENT, not engagement.

Design Flaw #3

Engagement doesn’t drive results. Personal Accountability drives both engagement AND results.

If…If… Treating all employees responses the same is insane. and Perfecting circumstances creates entitlement. and Personal accountability is the true driver of performance.

Then…Then… It’s time for a different approach to engagement.

Employee Value = Current Performance + Future Potential - Emotional Expense

Personal Accountability Reality Based Leadership Change Capitalization Organizational Alignment Driving for Results Emotional Expensiveness

There is no “I” in team

There is an “I” in win

The Mindset that results happen because of one’s actions, not in spite of them Accountable people believe that they choose their own destiny Personal Accountability

The willingness to do whatever it takes to get results. The ability to stay the course in the face of obstacles and setbacks. The acceptance of the consequences of our actions, good or bad. The perspective to see success and failure as learning experiences to fuel future success.

There are no stupid questions

There are VERY STUPID questions

Why doesn’t anyone tell me anything? Why do they keep changing? When will they get it? Personal Accountability, QBQ.com by John Miller

What? How? “I” Action Personal Accountability, QBQ.com by John Miller

Reality-based Leadership

The average person spends Two hours a day arguing with reality

Event Thinking Feeling Actions Results Reality Based Thinking

Right or happy?

After the story... How can I help? What is the next right action?

The minute you start judging... You STOP serving You STOP leading You STOP adding value

Organizational Alignment

Everyone has a right to their opinion and should be included in the decision-making process

We have all been replaced by Google

Does My Opinion Count? Decision Role: Decision Consultant Informed Role: To do whatever it takes to make it work

Capitalizing on Change

Change is hard

We have been soft on change

Work with The willing

Resistant, irrelevant employees are inherited

Your Charlie Sheen of the workplace was created by your own actions

1.Stop surveying the victims. 2.Close your doors. 3.Work with the willing. 4.Measure value not performance. 5.Fix the right stuff – emotional expense. 6.Accountability is KEY!!! 7.Work with the willing. 8.Value actions over opinions. 9.Buy in is not optional - engage or leave.

Thanks! cywakeman.com

Want more? Buy the book, “Reality Based Leadership” Go to realitybasedleadership.com Leave your card to join the newsletter Check out Cy’s blog on fastcompany.com or Forbes.com Follow Cy on Twitter Fan Cy on Facebook