COMPETENCE HOW DO WE KNOW WHEN WE GET THERE? SUSAN THOMAS ART MA POLQM QUALITY FORUM OCTOBER 2013

COMPETENCE 2 OBJECTIVES  Definition of Competence  The Learning Model  Assessment Levels  Assessment Tools

COMPETENCE DEVELOP OVER TIME Knowledge Training Experience Competence LEARNING ORGANIZATIONS ARE HIGH IN COMPETENCE

COMPETENCE 4 FUNDAMENTAL TO PROFESSIONALISM KNOWLEDGE, SKILLS AND …  Abilities or Attitudes  Synergy

COMPETENCE IS … 5 THE WHAT … WHERE … WHEN … WHY … HOW …

THE LEARNING MODEL 6 THE CONSCIOUS COMPETENCE LEARNING MODEL 1.UNCONSCIOUS INCOMPETENCE 2.CONSCIOUS INCOMPETENCE 3.CONSCIOUS COMPETENCE 4.UNCONSCIOUS COMPETENCE 5.COMPLACENCY

ASSESSMENT LEVELS 7 ASSUMPTIONS:  EXPECTATIONS DEFINED/ MEASUREABLE  TRAINING FACILITATES COMPETENCE  COMMITMENT TO SELF ASSESSMENT, SELF-DIRECTED LEARNING AND NEW SKILLS DEVELOPMENT

ASSESSMENT LEVELS 8 NOVICE  RULE-BASED BEHAVIOUR  SELF ASSESSMENT/COMPETENCE ASSESSMENT BASED ON CONFORMING TO RULES

ASSESSMENT LEVELS 9 EXPERIENCED BEGINNER  INCORPORATES CONTEXT, ENVIRONMENT, LIMITED EXPERIENCE, SITUATIONAL LEARNING  CONCERNED ABOUT LOOKING STUPID/MAKING MISTAKES  COULD BE DEEMED ‘MARGINALLY’ COMPETENT

ASSESSMENT LEVELS 10 INITIAL COMPETENCE  FOCUSES ON PROCESS AND TASKS  HEAVY CONSCIOUS INVOLVEMENT

ASSESSMENT LEVELS 11 PROFICIENT  PERCEIVES SYSTEM AS A WHOLE  SYNERGY  INCORPORATES CRITICAL THINKING, PROBLEM SOLVING; INTEGRATES JUDGEMENT

ASSESSMENT LEVELS 12 NOVICE EXPERIENCED BEGINNER INITIAL COMPETENCE PROFICIENCY EACH STAGE HAS ITS OWN COMPETENCE OBJECTIVES

ASSESSMENT TOOLS 13 FOR ASSESSMENT AND REASSESSMENT  MEASURE OBJECTIVES ACROSS FULL SCOPE OF EXPECTATIONS…KNOWLEDGE, SKILLS, ABILITIES  USE ACTION WORDS  NOT JUST TASKS

ASSESSMENT TOOLS 14 CSLI GP-21 Policies, Processes and Procedures for Competence Assessment and Re-assessment KNOWLEDGE TRAINING EXPERIENCE COMPETENCE

ASSESSMENT TOOLS 15 QUIZZING – VERBAL AND WRITTEN  THEORY  TECHNIQUE/SKILLS  INTERPRETATION  PROBLEM-SOLVING/CRITICAL THINKING  INTERPERSONAL SKILLS  SAFETY/QUALITY/ENVIRONMENT/SYSTEM

ASSESSMENT TOOLS 16 DIRECT OBSERVATION CHECKLIST  LEARNER, TRAINER, ASSESSOR  EXPLICIT BEHAVIOR-ORIENTED OBJECTIVES  MEASURABLE  SAFETY

ASSESSMENT TOOLS 17 MONITORING RESULTS, REPORTS, RECORDS, RESPONSE TO ISSUES  QC, EPT  RE-TESTING OR BLIND SAMPLES  NON-CONFORMIING EVENTS  MAINTENANCE RECORDS

SUMMARY 18 WHAT? WHERE? WHEN? WHY? HOW? IT’S A LOT OF WORK TO DO RIGHT … BUT COMPETENCE ASSESSMENT IS A KEY DRIVER OF QUALITY!

19 THANK YOU!