Managed Infrastructure

2 ©2015 EarthLink. All rights reserved. IT resources are under pressure… is it time to rethink the IT staffing model? Sources: 1.IT Spending and Staffing Outlook for 2014, Computer Economics Oct Gartner Predicts, Gartner Group 2012 Daryl Plummer, Gartner “Eight out of 10 dollars spent on IT is dead money because it goes to just keeping the lights on.” $$$$$$$$$$

3 ©2015 EarthLink. All rights reserved. Your challenge: daily IT operations are demanding a majority of your resources What if you could … – free up IT resources to focus on strategic business initiatives? – ensure your servers, endpoints and mobile devices are secure, up- to-date and consistent with your policies and controls? – view, control and manage your infrastructure in real- time?

4 ©2015 EarthLink. All rights reserved. Your path forward: remove the burden of managing operations without giving up control EarthLink Managed Infrastructure manages your servers, endpoints and mobile devices – Asset control and security via patching, antivirus, and mobile device configuration Our dedicated team of experts maintain, monitor and manage your infrastructure so you don’t have to – Focus your resources on initiatives that drive business value

5 ©2015 EarthLink. All rights reserved. Server Management & Monitoring Manage your on-premises servers EarthLink corrects server issues until resolution, including call out for parts replacement and repair – Basic: covers Windows OS (white box and VM) – Standard: covers Windows OS and hardware (Enterprise Class HP, Dell, IBM) Option for Monitoring Only or Security Only – Monitoring: ping for up/down status – Security: patch and AV – complements Endpoint Management & Security OS and Hardware Supported – Hardware: Enterprise Class HP, Dell, IBM – OS: Windows

6 Server Management & Monitoring Features Monitored Only BasicStandard 24x7 Staffed Monitoring  Administrative Access to Dashboard  Event Notification (Notify Only)  Event Management (Receive, Log, Classify & Track)  Asset Tracking (Dashboard)  Anti-Malware (Anti-Virus/Spyware) Protection  Incident Management, Remediation & Root Cause Analysis  Windows Security Patch Management  Software Distribution  Active Directory Management  Basic Login Scripts  NTFS & Shared folder & file permission management  OS & Networking Service Management  Problem Management & Exception Reporting  Planned and Unplanned Maintenance  Configuration Management  Proactive Hardware Monitoring & Management 

7 ©2015 EarthLink. All rights reserved. Unified Endpoint Management Security for all PCs/Macs in your environment EarthLink Core Protection Suite (CPS) ensures your PCs/Macs are current with virus and spyware definition updates and critical security patches – Enables rapid remediation as threats emerge View health of all managed endpoints on your network through myLink Automate time-intensive tasks across complex networks — provide cost control while reducing risk and supporting compliance requirements

8 Unified Endpoint Management & Security Features Endpoint Offerings for PC & MacEP SecurityEP Mgt. & Security SaaS Anti-Malware (Anti-Virus/Spyware) Protection  SaaS Patch Management  SaaS Asset Tracking (Dashboard)  Event Notification (Notify Only)  Event Management (Receive, Log, Classify & Track)  Incident Management & Remediation  SaaS Software Distribution  SaaS Automated Hard Drive Defragmentation  24x7 Staffed Monitoring as a Service (MaaS)  Data Protection (Encryption)  Data Backup  24x7 Staffed End User Helpdesk w/Case Tracking & Reporting  Legend  Included  Optional  N/A

9 ©2015 EarthLink. All rights reserved. Mobile Device Management Protect your mobile devices as they access sensitive applications and data Protect your organization from unauthorized or corrupted devices Detect security threats such as rooted or jail-broken devices and take automatic countermeasures Automatically identify non-compliant devices Configure and enforce password policies, encryption, virtual private network (VPN) access and camera use Selectively wipe corporate data such as calendar, , contacts and enterprise-managed applications when device is lost or stolen Control non-compliance by disabling access to enterprise resources such as and applications, or by issuing user notifications until corrective actions are implemented Discover and understand which mobile devices employees and others connected to the network are using

10 Mobile Device Management Features Mobile Device ManagementiOSAndroidWindows 24x7 Staffed Monitoring as a Service (MaaS)  Helpdesk w/Case Tracking & Reporting  Incident Management  Password policies, full device wipe  Deny access, user notification  Remote lock/unlock, jailbreak & root detection  Application inventory, whitelisting, blacklisting  Enterprise app store  Track devices and locate on map  Selective wipe  Device encryption  Configuration of , VPN, WiFi  SaaS Asset Tracking (Dashboard)  ** Functionality varies by Manufacturer and Device OS, and is limited by the MDM APIs of the Manufacturer **

11 ©2015 EarthLink. All rights reserved. EarthLink Managed Infrastructure helps you: Manage your entire IT ecosystem holistically Avoid the complexity of managing multiple vendors Keep your servers, PCs/Macs and mobile devices secure and up-to-date with critical patches and upgrades Manage your OPEX with predictable, scalable support Redeploy your IT assets for strategic initiatives Remove the burden of managing operations

12 Why EarthLink? Only EarthLink provides management and security options across your entire IT ecosystem (server, endpoints, network) Our certified experts use industry best practices and best-in-class tools EarthLink Managed Infrastructure services keep your employees productive and your business running without interruption Managed Infrastructure