Desktop Central Managing Desktops, Servers & Devices Romanus Prabhu R Technical Account Manager LinkedIn : romanus.prabhu

Order of Sessions Introduction Part I - Mobile Device Management Part II - Integration and Benefits Part III - Features and Roadmap. Summary

Who am I Technical Account Manager, Windows Desktop Management Solutions – Desktop Central & MSP – OS Deployer – OpUtils 10 Years at Zoho Corp – IT Management and later on Technical Consultant in building the Windows Management product Romanus Prabhu Raymond

Common Challenges Standardization in terms of – Desktop, Security, Policies etc., Patch and software Mgmt for MS and Non-MS Getting to know about Inventory of hardware, software and license One to one troubleshooting Preventative Management Canned and customizable reports for all Auditing of who has done what?

What is Desktop Central It manages Windows/Mac Desktops and Servers from and single console Desktop Central is a 5+ Years old product. IT Provisioning is the umbrella in which all the features of Desktop Central fits. Comprehensive tool to manage the entire network with feature palette.

Modules of Desktop Central

Agenda Desktop Central - Desktops to Devices What’s been Managed? Integration with other ME Products Features Roadmap Summary Part I - Mobile Device Management da

Desktop Central Desktops to Devices Been in market with Desktop and Server Mgmt Covering LAN/WAN/Anywhere story New Module targeting current challenges Mobile Device Management added as an Module Addresses both Enterprise & MSP Markets

What’s been managed? Mobile Device Management – Current Scenario iOS version support – iOS version 4 and above Devices Supported – iPad, iPhone, and iPad Touch

Mobile Device Management Over-The-Air (OTA) Management Configuration Management – Configure WiFi, VPN, , LDAP, Web Clips, etc. Policy Management – Enforce Passcode Policy and Restrictions Mobile App Management (MAM) – Install/remove both in-house and app store apps Security Management – Remote Lock, Wipe and Clear Passcode

Features Over-The-Air (OTA) Management Configuration Management Policy Management Mobile App Management (MAM) Security Management

Over-The-Air (OTA) Management Agent-less Management – uses Apple’s management interface Uses Built-in Apple Push Notification Service (APNs) for communication.

Configuration Management Configure WiFi, VPN, Exchange Active Sync – eg. Configuring zoho account LDAP – subscribe to LDAP for accessing available resources. Calendar – Automatically subscribe to enterprise calendar accounts Web Clips - web shortcuts

Policy Management Enforce Passcode Policy Over 25 out-of-the-box restrictions. For example, restrict the use of – Installing Apps – Camera – Youtube – Safari Browser – iCloud Backup

Mobile App Management (MAM) Supports both in-house and commercial Apps Enterprise App Catalog Distribute Apps to devices and Groups Removal of Apps from Devices Integrates with Apple’s Volume Purchase Program(VPP) for commercial Apps

Security Management Remote Lock Complete Wipe Corporate Wipe Reset Passcode

MDM Walkthrough

Architecture

Adding devices into MDM

FAQs Supported Mobile OS’es Will there be a Free Edition? Is MDM a separate download? Can MDM be purchased separately? Which DC Editions support MDM?

Summary Enables you to keep up with the current trend of Technology Integrated Desktop, Server & Mobile Device Management Supports iOS 4 and above Integrates with ServiceDesk Plus A lot of features are in development/roadmap

Questions?