Engaging Your Stakeholders & Forming Your QI Team Stakeholder Analysis QI Team Formation

Developing a Stakeholder Analysis Stakeholder Role Definitions  Customer of the process: Role/person that receives an output to a process or a process step  Process owner: Role/person responsible for the design, continuous improvement and sustaining the process.  Decision-maker/ Approver: Role/person that has the authority to give approval  Target of the change: Role/person that is directly impacted by a proposed change  Interested party: Role/person who has a recognizable stake in the outcome of a process, but may not be directly involved in the process  Supplier to the process: Role/person that is providing input to the system

Names or Group Strongly Against Moderately Against Neutral Moderately Supportive Strongly Supportive Stakeholder Analysis Insert X for current support Insert O where they need to be Insert arrow for gap in-between

Names or Group Strongly Against Moderately Against Neutral Moderately Supportive Strongly Supportive Medical Residents X Medicine Attendings XO Phlebotomists XO Clinical Directors (Nursing) XO Pathology MDs X Floor Nurses XO Bed Management XO Stakeholder Analysis EXAMPLE

Tips Don’t get hung up on “where people are” – Concentrate on strategies to get them where they need to be. Figure out which stakeholders have veto power. Define the Process Owner/s

Forming a Team Look to Stakeholder Analysis – Pick team Members from Roles/Locations on Analysis Make sure team has the “touches” of your process/problem Involve a Facilitator Include an Executive Sponsor/Champion

QI Team John, 3 rd year resident Sarah, 2 nd year resident Gary Smith, chief resident Dr Fox, attending Ellen, lab/path resident Betty Bollinger, nurse manager

Better QI Team (6-8 people is a good size) Team Leaders: Dr Jones & Dr Lloyd (residents) Champions: – Dr Fox (you as faculty mentor) – Betty Bollinger (nurse manager) – Gary Smith (chief resident) Team Members: – Kelly and Nicole (nurses on the unit) – Gina and Mark (Social Workers) Executive Sponsors: – Residency Program Director – Hospital Unit Medical Director