Mission Statement / Program Description / Job Function Mission Statement: To make the Town of North Reading information technology accessible and useful to its employees and residents. Mission Statement Program Description: Manage and maintain all computer, network and telecommunications equipment and infrastructure in Town facilities. Establish, manage and maintain security systems and protocols for all computer, network and telecommunication systems and software appli- cations in Town facilities. Provide responsive support and assistance to all users of Town computer and network resources. Job Function: 1. Network Maintenance and Administration 2. Computer Systems Maintenance, Upgrade and Integration 3. Applications Support / Data Management 4. User Support and Assistance 2Update Approved 25 October 2011_version 11.1

Organizational Chart Active Engaged/Connected Coordinated Process-Driven Dependent/Supportive Different Directions  Unified Outcomes Engaged Coordinated Active Unified Synchronized Different Directions – Same Objective ( s ) 3Update Approved 25 October 2011_version 11.1 Finance Director Liz Pavao Support Technician Brian Carter IT Manager Eugene Tworek

FY 2015 Objectives Complete Munis integrations: Utility Billing, Citizen/Employee Self ServiceCitizen/Employee Self Service Maintain/Upgrade data network infrastructures – LANs and INETLANINET Maintain ongoing computer equipment replacement program Install interactive presentation equipment in Town Hall conference rooms Add Another Host Computer for the Virtualized Server PlatformVirtualized Server Platform Move aging physical servers to Virtualized server environment Centralized data storage for redirected user documents, desktop & favorites Upgrade network switches for reliability and security. Replace disparate WiFi services with unified/coordinated WiFi service Implement new Town website with updated design and new CMSCMS Complete rollout of Exchange mail features Implement data Backup and Disaster Recovery systemBackupDisaster Recovery Upgrade current digital PBX phone system to cloud-based VoIP phones

FY 2015 Budget Overview Information Technology 5Update Approved 25 October 2011_version 11.1 Budget SummaryFY2015 Information Systems FY2013 Budget FY2013 Expended FY2014 Budget Department Request T/A Recommend Selectmen Recommend FinCom Recommend Salaries121,388107,273118,653118,953 Expenses133,019132,891178,183195,753 Capital--15,000 Totals:254,357240,164311,836329,706

Top 5 Challenges & Priorities Keeping abreast of emerging technology Technology coordination between Town and School Setup W indows domain at Library to enable network communications with Town Hall W indows domain Inter-facility failover systems for data and telephony servicesfailover Redundant fiber optic cabling for INETINET Developing knowledge base for support Developing a technology policy manual 6Update Approved 25 October 2011_version 11.1 Challenges Provide responsive Help Desk support Continue rollout of Town-wide computer replacement program Continue rollout of Exchange mail features Implement data replication and disaster recovery systemdisaster recovery Install new Town-wide VoIP phone system Implement new Town website Shore up data network infrastructure  Wired and WiFi Scalable - Secure - Resilient - Redundant Priorities

Conclusion Information Technology resources provided by the Town of North Reading are currently in a stable and reliable state with some capacity, scalability and backup shortfalls. Information Technology is on a continuum of change/transition – evolving continuously to address the demands of emerging/changing technologies and needs:  Mobile Devices – WiFi – BYOD issuesBYOD issues  Web access to local network resources (eg. Citizen Self Service)Citizen Self Service  Data Backup – Data Replication – Disaster Recovery  Security needs – Data – Network – Cloud  Positioned to adapt to future needs... 7