THE WORKSOURCE CONCEPT Expectations of a Partnership as Described by WorkSource Initiative Framework Policy SCWDC Training Delivery Design: Individual Recommended: Read the policy prior to taking this training. It is helpful to have a copy of the Desk Aid with you while you participate in this training. The Monitoring Tool for this policy is available so you can see what staff knowledge monitors will be assessing.

WorkSource Concept Introduction  This short training introduces WorkSource:  Staff  Partners  Customers  Customer Experience  Partnership Organization 2 Individual Delivery SCWDC Policy 06-01

Who are WorkSource Staff? Answer: Anyone providing services to WorkSource customers. Examples Volunteers Vet reps Instructors DVR reps Counselors MSFW reps Others WorkSource Specialists YOU! Clarification: There are non-typical partner arrangements for subleases in which people/groups/agencies use the building and do not sign the Resource Sharing Agreement (RSA). These people are not considered WorkSource Staff. Examples include: Subleases to a court ordered anger management group Subleases for NAC class sponsored by a local Rehabilitation facility Community colleges who place a proctor in a classroom but do not sign the RSA. 3 Individual Delivery SCWDC Policy 06-01

Who Are WorkSource Partners? Answer: There are 12 required Partners (Iisted on the next slide) and other optional partners. For information on all WorkSource Partners you can go to: df/onestoppartners.pdf df/onestoppartners.pdf 4 Individual Delivery SCWDC Policy 06-01

Required Partners (Listed by Commonly Used Names)  ESD  WIA  Wagner- Peyser Programs  Community College  Voc Rehab  WorkFirst  Older Americans Program  Voc/Tech Schools  TAA  Veterans  Block Grant Programs  HUD E&T  UI 5 Individual Delivery SCWDC Policy 06-01

Required Partners (Using Federal Government Definitions) 1. Programs authorized under Title I of WIA serving adults, dislocated workers, youth, and veterans, as well as Job Corps, Native American programs, and migrant and seasonal farm worker programs 2. Programs authorized under the Wagner-Peyser Act 3. Adult education and literacy activities authorized under Title II of WIA 4. Programs authorized under parts A and B of Title I of the Rehabilitation Act 5. Welfare-to-Work programs authorized under the Social Security Act 6. Senior community service employment activities authorized under Title V of the Older Americans Act of Postsecondary vocational education authorized under the Carl D. Perkins Vocational and Applied Technological Education Act 8. Trade Adjustment Assistance and NAFTA Transitional Adjustment Assistance authorized under the Trade Act of Local veterans’ employment representatives and disabled veterans outreach programs 10. Employment and training activities under the Community Services Block Grant 11. Employment and training activities of the Department of Housing and Urban Development 12. Programs authorized under State unemployment compensation laws 6 Individual Delivery SCWDC Policy 06-01

Optional Partners Optional partners may include: 1. Temporary Assistance to Needy Families authorized under the Social Security Act 2. Employment and training programs authorized under the Food Stamp Act of Work programs authorized under the Food Stamp Act of Programs authorized under the National and Community Service Act of Other appropriate Federal, State, or local programs 7 Individual Delivery SCWDC Policy 06-01

Who are WorkSource Customers? Customers include:  Job Seekers  Customers seeking training  Businesses/Employers  Agencies  Anyone utilizing space or resources at the WorkSource site 8 Individual Delivery SCWDC Policy 06-01

Examples of Customers  Del Monte, Walmart, and the U.S. Census Bureau are customers when they use space to conduct interviews and provide trainings to their staff.  GED students  WorkFirst clients  Partners can be customers  Jobseekers Can you provide any other examples of customers at your site? 9 Individual Delivery SCWDC Policy 06-01

Customers’ Experience at WorkSource What does seamless mean:  A one-stop resource where customers can access many different employment resources.  We link customers to resources regardless of program and contract divisions so customers are unaware of those divisions.  Customers experience a flow of services without undue time gaps.undue time gaps.  The transition of services & referrals from core to intensive to training is invisible to the customer  Communication crosses program and contract divisions : we are a partnership 10 Individual Delivery SCWDC Policy 06-01

Customers’ Experience (undue time gaps defined) What does “undue time gaps” mean:  “Undue time gaps” can be defined differently at each WorkSource Site due to funding and staffing limitations. The length of the time gap is not defined by the Initiative Framework policy. We use the phrase “Undue time gaps” to describe a positive customer experience. Return to Customers’ Experience of WorkSource slide 11 Individual Delivery SCWDC Policy 06-01

The Most Important Point No matter who writes your check, you are a WorkSource staff. Customers look to you as a WorkSource provider of services who have resources to assist them, regardless of your employer. 12 Individual Delivery SCWDC Policy 06-01

What is the WorkSource Partnership WorkSource does not exist without partnership. WorkSource is a partnership; it is not any one program or agency. WorkSource is made possible by the partners coming together to maximize resources for customers. 13 Individual Delivery SCWDC Policy 06-01

Access Defined We are required to provide access to services within reason and within capacity of our resources. You are not required to provide every actual service. Access means directing the customers to the resource. Access is provided via: PamphletsFlyers WebsitesInformation TrainingsReferrals Phones, Computers, Fax, Facilities 14 Individual Delivery SCWDC Policy 06-01

South Central WorkForce Development Council Board of Directors South Central WorkForce Development Council Board of Directors South Central Workforce Development Council Oversight Committee WorkSource Operator (Administration) WorkSource It’s a Partnership! Wagner- Peyser (ESD) WIA Community Colleges DVRWorkFirst Older Americans Voc/Tech Colleges TAAVets Community Block Grants HUDUI Your Local WorkForce System Delivering Services Through WorkSource Looks Like This: The dotted line indicates flow of customer service no matter who is providing any partner’s services.

Thank You!  Thank you for reading through this training.  This training serves as an introduction to the SCWDC system policies. More trainings will follow such as Integrated Front-End Services, One Stop Assessments, Initial Customer Complaint policies.  These policies are in place to promote consistency among all of the partners.  There is one more slide in this presentation … 16 Individual Delivery SCWDC Policy 06-01

Follow-up and Documentation  All WorkSource staff should take these trainings. So that your office receives recognition for your efforts spent in this training, please click on the following Survey Monkey link and complete the Survey Monkey questionnaire created to document all staff accomplishment of these SCWDC Policy Trainings. Survey Monkey questionnaire  If desired, you may print the Framework Initiative Policy Desk Aid: Framework Initiative Desk AidFramework Initiative Desk Aid  (Desk Aids were created for each of the SCWDC policies for your quick reference.) 17 Individual Delivery SCWDC Policy 06-01