4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS 39553 (228) 497-6999 Understanding the Employer’s Side of Customized Employment Information for providers.

Slides:



Advertisements
Similar presentations
4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©1 Innovations in Employment Assuring that Employment for All.
Advertisements

Marc Gold & Associates© 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Discovery and Customization The Touchstone of Customization:
Working with the Customer!!
4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©1 Conducting an Employer Needs Analysis Developing the Employers.
MG&A © Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier MS (228) Introduction to Customized Employment: The new competitive.
4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©1 Assuring that “All” means All The Role of Customization,
Conducting an Employer Needs Analysis and Job Development Strategies for Customized Employment Negotiating a customized employment relationship based on.
4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©1 Employment for Persons with Autism: The Benefits of the Customized.
4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©1 Getting a Life: Employment as an expected outcome for youth.
Customized Employment A Model that Works
4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) “All” means All… Do we really mean it? Towards a lifestyle of employment for all persons.
25 Steps to Successful Discovery and Customization
Customized Jobs for Win-Win Employment Presenters : Greg McMahon - Self Determination Director - DMR South Region Joyce Rivers - Self Advocacy Coordinator.
KEYS TO A SUCCESSFUL JOB SEARCH NWTC Career Services April 23,
4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) marcgold.com Marc Gold & Associates© 1 The Staff side of Customized Employment Recruiting,
KEYS TO A SUCCESSFUL JOB SEARCH NWTC Career Services April 23,
Contents Click the link below to go directly to the slides for that chapter. Chapter 1 ■ Your Personal Strengths Chapter 2 ■ The Roles You Play Chapter.
1 NCWD/A Customized Employment Teleconference Series Discovery: An Approach for Assessing Applicants for Customized Employment Ellen Condon, University.
Step 20. Develop a Visual Resume
4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Successful Transition to Employment Assuring successful transition from school to.
Employee Notification Training. Human Resources Transition Services Separation Notification Training for agency management & human resources professionals.
Compiling and Organizing Information & Insights.  A Profile is a descriptive picture of a person with a disability developed through the process of discovery.
Chapter 8 Sport Management
MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS Customized Employment: Engaging and Negotiating with Employers Engaging.
© CCHMC 1/3/06 Supported Employment Agency District of Columbia Public Schools Federal Agency: Education, Health & Human Services or Labor Rehabilitation.
Career Planning. Objective of the session The purpose of this session is to offer resources and tools to students, that will help them to decide on, prepare.
Developing Sales Tools for Customizing Employment: The Portfolio and Visual Resume Michael Callahan Marc Gold & Associates Employment for All October 27,
© CCHMC 1/3/06 Project SEARCH copyright 1. Goal of Internships Build core skills that are: Competitive Marketable Transferable Develop culture change.
TMK Training. TMK So what are the Company’s training expectations? Give every Agent the support, motivation, and opportunity to be successful.
During an Interview: It’s Show Time
Unbundling Demand: Shifting the Employment Relationship From Competitive to Customized Using unmet needs as a strategy to engage employers Michael Callahan.
Preparing for Negotiations with Employers: Representing Job Seekers for Customized Employment Michael Callahan Marc Gold & Associates Employment for All.
Week One Chapter five “Develop a Business Plan”
1 Customized Employment Strategic Service Delivery Component Disability Employment Initiative.
Marc Gold & Associates© 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Customized Employment: Going beyond Supported Employment towards.
A Vision of Employment For All: From competitive to customized Ellen Condon UM Rural Institute on Disabilities
For Agent training purpose only. Not for sales presentations.LNL For Agent training purpose only. Not for sales presentations.LNL Training.
MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS Employment: From Competitive to Customized An individualized approach.
What A written document that describes all the steps necessary for opening and operating a successful business. You plan should provide the following:
Converting from Military to Civilian Employment Presented By Sophia Alexander Stringfield.
Resume Writing Preparing for Success!!!. What are Resumes? Resumes are a summary of your education, employment history, and accomplishments that are relevant.
Instructional Plan | Slide 1 AET/515 Instructional Plan December 17, 2012 Kevin Houser.
1 Customized Employment Strategic Service Delivery Component Disability Employment Initiative.
Hosted By: Rich Gannon Bridges. EMPLOYMENT FLOW Referral High Quality Assessment of Wants and Needs Plan Initial Contact Relationship Building Proposal.
Unit 2- Assignment 1 P1, P2, M2 BTEC Level 3 Business.
Reaching New Heights... Integrating Marketing Chapter I Integrating Marketing in the Leisure Industry.
4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Employment for All Assuring “all” really means All People Michael Callahan.
Chapter 22 Strategies for Career Success. Myths of Sport Careers: Myth 1 Sport management degree is a ticket to success. –Increased number of sport management.
Concepts in Enterprise Resource Planning Fourth Edition
Dr. Bea Bourne 1. 2 If you have any troubles in seminar, please do call Tech Support at: They can assist if you get “bumped” from the seminar.
Chapter 1: Marketing Today and Tomorrow Marketing & Management Mrs. Piotrowski 1.
Cover Letter YOUTH CENTRAL – Cover Letters & Templates
MG&A Marc Gold & Associates 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS Employment: From Competitive to Customized An individualized approach.
1. 2 »Requires following laws and proper procedures »Requires people with strong human relation and communication skills »Responsibilities include: –maintaining.
Dr. Bea Bourne 1. 2 If you have any troubles in seminar, please do call Tech Support at: They can assist if you get “bumped” from the seminar.
Professor : Dr. Mark Rajai. Application Letters  Resume is a focal point in searching a job and it needs support from employment messages like Application.
FINDING A JOB. GUIDED READING 1. What is a Resume? A written summary of a job seeker’s work experience, education, skills and interest.
Employment Workshop - Work Basics Facilitator- C.Piggott Women’s Group.
MG&A Marc Gold & Associates © 4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS Customized Employment: Going beyond Supported Employment towards the.
Catering Food Service Development
Michael Callahan Marc Gold & Associates January 13, 2010
A presentation by Michael Callahan
Innovations in Employment
Customized Employment & Discovery: Innovations that makes “Employment for All” possible Assuring a full and meaningful life for persons with significant.
Marc Gold & Associates © 4101 Gautier-Vancleave Rd. Ste. 102
Customized Employment: The Child of Supported Employment
Personal Selling and Sales Management
Employment: From Competitive to Customized
Presentation transcript:

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Understanding the Employer’s Side of Customized Employment Information for providers to assist individuals and families to access customized employment Marc Gold & Associates1

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates2 Using a Concept Portfolio for Presenting CE to Employers A sales tools to negotiate customized jobs Michael Callahan

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates3 The Concept Portfolio The concept portfolio is basically a sales tool, similar to a “pitch book” used in generic sales, that can be used by job developers to communicate CE to employers, to pace presentations, to clarify essential selling points and to provide a visual confidence builder.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) The Concept Portfolio In order to develop a Concept Portfolio, it is first necessary to determine those aspects of CE and your agency’s services that will be offered to potential employers. Remember, CE requires negotiation and in negotiation one should never put everything on the table at the onset of interactions with employers. Marc Gold & Associates4

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates5 Why is a Concept Portfolio useful? It represents a shift from an agency marketing strategy to an individualized, customized marketing strategy. Traditional expectations of employers make it difficult for applicants with significant disabilities to benefit from typical strategies. Helps makes sure that job developers give consistent info to employers. Teaches employers how to think about customization.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates6 Why is an Concept Portfolio useful? Helps explain natural supports Provides additional avenues for giving information to employers beyond verbal explanation. Requires agencies to come to terms with the manner in which they support and represent individuals, use language and negotiate. Outlines Essential Selling Points

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates7 Structure of the Concept Portfolio Images – important that they say what we intend to convey Narrative summaries of information Information about the school/agency Support strategies Essential selling points

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Alternative Platforms for the Concept Portfolio Show-File presentation binder Laptop computer Tablet (iPad, Samsung, etc) Brochure Information packet Marc Gold & Associates8

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Alternate Platforms Marc Gold & Associates9

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates10 Outline for a Concept Portfolio 1. Introduction your agency/school –Introduce your agency -- brochure, fact sheets – briefly in one page 2. Explain the Concept: Customized Employment –“We match applicant skills with employer needs” –Give examples through images

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates11 Outline for a Concept Portfolio 3. Explain how we do what we do –Use portfolio to explain employer – employee supports and the seven phase sequence 4. Wrap up with a outline of services offered

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates12 Additional considerations Taking photos Assuring variety Clarifying your message Layout, length and formatting Focusing on performance Remembering to “hold back” items for negotiation

13 MG&A: Twenty five years of serving employers and persons with disabilities

14 We match job seeker skills With employer needs..... The people we represent have unique skills to contribute to your business. Our job is to determine whether you have specific needs which match these skills. If a match is identified, a job description is customized to suit both you and the applicant with a disability.

15 Customized Employment The US Department of Labor is encouraging employers and applicants to consider negotiating an employment relationship when current job descriptions and other expectations create a barrier. This concept is known as customized employment.

Business Focus for Customized Employment Unmet Workplace Needs: This area focuses on tasks that need to get done but are not getting done in the way the employer would like. It also can include tasks that have not been performed but need to be. Tasks better performed by others: This area focuses on aspects of jobs that might better be performed by others at a lower pay grade. This option can directly save money for employers. Specific benefit to enhance business: This area focuses on workplace needs for additional productivity in specific tasks. It must be matched with job seeker’s specific competencies.

17 Stocking check-out islands, assisting advertising, un-boxing electronic equipment, etc.

18 Mailroom assistance and inter-office delivery

19 Inventory Control tasks

20 Targeted maintenance and cleaning

Tasks providing assistance to reception, professionals, manager and sales

22 Sorting and filing of excess paperwork

23 Spot cleaning to reduce “slip and falls”

24 Tour and Needs Analysis Before any agreement is made, we offer a free needs assessment. We can either observe your various business procedures, or we can assist you to do so, to identify potential needs within your company.

25 Customized Employment targets specific worksite issues:  Episodic duties  Slower components of tasks  Back- ups/Bottlenecks  Material/tool supply  Interruptions  Additional assistance to meet high work demands  Unattended materials/products  Waste/scrap materials  Misplaced materials/goods  Dusty, broken, dirty goods/materials  Unsafe or unsightly conditions  Inconvenient location of materials

26 Job Analysis: The foundation of success We focus on: oThe way you do things oThe means you use to train and support employees oThe people you assign for supervision..

27 Job site supports to both employer and employee

28 Benefits to employers and employees To Employers  Assistance in identifying workplace needs that might be met by applicants  Identification of support providers, as necessary, for customized employees  Recruitment and matching of the skills of applicants to employer needs  Assistance in customizing job roles for current employees who become disabled To Employees:  In-depth discovery of the applicant’s strengths, needs and interests  Customized planning assistance to target potential employers and contributions  Representation assistance to negotiate customized relationships  Resource identification to pay for necessary supports

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©29 Conducting an Employer Needs/Benefits Analysis Developing the Employer’s side of the “needs template” for customizing job descriptions

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©30 Unbundling demand Employers have typically met needs by bundling demands into job descriptions. Job seekers with complex lives often don’t have the “whole package” to offer. Customized Employment allows employers to “unbundle” demand and to take advantage of discrete competencies.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©31 Employer Needs Analysis All workplaces have unmet needs, even when fully staffed, but particularly in difficult economic times

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©32 Employer Needs Analysis Employers can turn each unmet need into a task. 1. Excess data entry 2. Assisting receptionist during heavy calling 3. Performing episodic duties: collating for meeting 4. Augmenting low producing employees 5. Relieving employees during break

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©33 Employer Needs Analysis Each unique workplace has needs Job Developer During Job Development, the Job Developer negotiates to perform a Needs Analysis

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©34 Conducting an Employer Needs Analysis This process can be conducted in four ways:  As a part of individualized job development, following the tour, one employer at a time  As a part of informational, “discovery” interviews with employers, concurrent with individualized job development  As an effort to assist a business (larger) to adopt internal customization  As a part of general activity in the community by job developers, family members and job seekers

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©35 Job based on an Informational Interview Identified general needs in: Reception DJs area Advertising Station manager’s office

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©36 Episodic task: Setting up a drum set

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©37 Slower component/Task better performed by others: Inserting background greenery

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©38 Material supply: Stocking cash registers

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©39 Unsafe conditions: Sweeping laminate chips

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Chris was assisted to apply to a large managed care organization Marc Gold & Associates©40

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Zon was employed as a result of an informal, community needs analysis done with a neighboring employer Marc Gold & Associates©41

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates42 Preparing for Negotiations with Employers Representing job seekers for customized employment

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates43 A Typical Job Development Process Sales focused steps… Prospecting: research and preparation Making employer contacts: getting in the door Holding the initial meeting: making your pitch to explain CE Follow-up negotiations – employer needs analysis Closing the deal

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Determining who to contact In customized employment avoid personnel and HR. Target decision-makers in the company, usually the person at the top. Marc Gold & Associates44

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates45 Getting the Appointment Decide on the type of initial contact to use to get an appointment for a face-to- face meeting  Third party connection  Informal Context  Drop-in Visit  Telephone Contact with letter of self- referral  Contact (only in certain cases)

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates46 Making your pitch: Initial Meeting Thoroughly plan for the initial meeting, focusing on fulfilling all the critical components. Develop a proposed outline and "flow" for the meeting. Get ready, practice for, and conduct the initial meeting.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates47 The Role of the Portfolio A presentation portfolio is a sales tool that can address the first four components of the initial meeting – introductions, explaining CE, explaining employer services and supports, and use a visual resume to introduce the job seeker.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates48 Cutting the deal: Follow-up negotiations  Learn about and assess the company through a Tour and Needs Analysis  Offer in-depth information about the training, facilitation and support procedures which are to be offered to the employer.  Match and negotiate the job seeker’s conditions for success

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates49 Closing the Deal It is recommended that developers not try to close in the initial, or possibly even after the second, meeting with employers. The “close” is appropriate and necessary when it is felt that the employer has enough information to make a positive decision about a customized job.