Increasing Cleaning and Stocking with the Help of a Job-Aid Name:Jada-Rae Traub Class: BSAP Semester: Spring 2006 TA Name: Allison Mueller

Setting and Participant Description Setting  Hanover Market Intervention  Job-aid Pinpoint  Increasing cleaning and stocking in the designated pizza area

Reason to Intervene The pizza area was not being cleaned or stocked The manager was the only one cleaning and stocking Please help me BSAP!!

Analyze the Natural Contingencies The outcome is too small to control the employee’s behavior I hate ineffective natural contingencies

Analyze the Natural Contingencies Ineffective Natural Contingency Given level of cleanliness and pizza area stocked Employee cleans and stocks pizza area Employee has infinitesimally higher level of cleanliness and pizza area stocked

Analyze the Natural Contingencies Natural Competing Contingency Given amount of time to look at magazine Employee cleans and Stocks pizza area Less time to look at magazine

Baseline Graph Description The cleaning and stocking did not occur for weeks 1,3,4  Reasons why? Manager has not asked them to clean or stock He just assumes they will do it Pizzas are selling at low rate, which means low occurrence for the desired behavior to occur The pinpoint occurred at 42%for week 2  Reasons why? They sold a lot of pizzas that week The manager had to remind them numerous times

Specify the Performance Objectives The employees will have to complete all of the required tasks  Clean Pizza Area wipe counter, wash dishes, sweep floor, and wash sink  Stock Pizza Area pizza boxes, pepperoni, sausage, ham, mushroom, green peppers, olives, banana peppers, cheese, and pizza pie

Input-Process-Output Model (Workers that clean and stock) [Output] Training with job-aid on stocking and cleaning [Process] (Workers that do not clean or stock) [Input]

Goal Specification Form Output Employees that clean and stock 100% Standards Quality CurrentIdeal 42%100% Quantity All employees Timeliness NoneBy 11:00 am Cost None$6 ProcessTraining with job-aid on stocking and cleaning Production: XDistribution_ __R&D__ _ InputEmployees who do not stock and clean

Design the Intervention Literature review  “ The Use of the Performance Diagnosis Checklist to Guide Intervention Selection in an Independently Owned Coffee shop”  The article lead to the idea of creating a job-aid  The goal of the job-aid Prompt the employees to clean and stock Clarify exactly what task need to be completed  ( no more using the excuse “I forgot/did not know that task has to be completed)

Design the Intervention Performance Management Contingency Employee does not have tasks Crossed off job-aid Employee cleans and stocks Pizza area Employee does have tasks crossed Of f job-aid Employee fears the sight of the Unmarked tasks on the job-aid Employee cleans and stocks Pizza area Employee does not fear the Sight of the unmarked tasks On the job-aid

Implement the Intervention Implemented on February 25, 2007 The manager verbally gave his employees the directions to check off the job-aid after they completed the tasks

Baseline

Evaluate the Intervention The intervention was a success  Employees met goal every week with the exception of week 10  Reasons why The store sold a ton of pizzas. More than they normally do A normal shift consists of two people working and only one employee was working that week  Based on week 10 The busier they are selling pizzas less likely they are to complete all the tasks

Recycle Phase Assign specific tasks to the employee  Based on my survey after the job-aid was implemented  The employees were still not aware of the required standards of performance  Assigning tasks could possible help with the confusion

Discussion Treatment Integrity  Manager signed treatment integrity worksheets Social Validity  Four employees filled out a survey with 9 questions pertaining to what they thought of job- aid

Manager’s Experience Manager wants to continue using the job-aid He is satisfied with his employees performance

Personal Experience Tons of fun!! Gained practical experience