Course ILT Getting started with PC hardware support Unit objectives Identify the external components of a PC Distinguish between hardware, software, and.

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Presentation transcript:

Course ILT Getting started with PC hardware support Unit objectives Identify the external components of a PC Distinguish between hardware, software, and firmware Describe troubleshooting models

Course ILT Topic A Topic A: Computer components overview Topic B: Hardware, software, and firmware Topic C: Troubleshooting models

Course ILT External components Case Monitor Speaker Keyboard Mouse

Course ILT Internal components Power supply CD-ROM drive Hard drive CPU/fan Motherboard Adapter Floppy drive

Course ILT Activity A-1 Identifying external components of a PC

Course ILT Notebook computer Monitor Keyboard Touchpad

Course ILT Activity A-2 Identifying the components of a network computer

Course ILT Topic B Topic A: Computer components overview Topic B: Hardware, software, and firmware Topic C: Troubleshooting models

Course ILT Hardware Physical components: –Monitor –Printer –CD or DVD drive –CPU processing chip

Course ILT Software Instructions processed by CPU –Operating system –Word processors –Spreadsheets –Graphics editors

Course ILT Firmware Software stored on a chip –Software written permanently or semi- permanently to a computer chip

Course ILT Activity B-1 Comparing hardware, software, and firmware

Course ILT Topic C Topic A: Computer components overview Topic B: Hardware, software, and firmware Topic C: Troubleshooting models

Course ILT Troubleshooting models CompTIA A+ troubleshooting model CompTIA Network+ model Novell network troubleshooting model The ASID model

Course ILT Basic stages of troubleshooting Back up data Divide and analyze Verify Research Document

Course ILT CompTIA A+ model Identify Analyze Test Evaluate Document

Course ILT CompTIA Network+ model Identify the exact issue Re-create the problem Isolate the cause Formulate a correction Implement the correction Test the solution Document the problem and solution Provide feedback

Course ILT Novell troubleshooting model Try some quick, obvious fixes Gather basic information Develop a plan Execute your plan Verify user satisfaction Document the problem and solution

Course ILT The ASID model Acquire Simplify Implement Document

Course ILT Documentation Paper vs. software Organization scheme Level of detail

Course ILT Microsoft Knowledge Base Problem and solution references Download patches and new releases Explanations for many Microsoft error messages URL is support.microsoft.com Print articles or save articles for later reference

Course ILT Activity C-1 Troubleshooting problems

Course ILT Unit summary Identified the external components of a PC Distinguished between hardware, software, and firmware Described troubleshooting models

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