Karna S. Rao Research Fellow Tsukuba University, Tokyo, Japan CeDem1 11, Conference, 5-6 th May, 2011 Donau University, Krems, Austria

Concern for man himself must always form the chief interest in all technical endeavors (Albert Einstein, 1931)

eGovernment is a journey of transformation of internal & external processes of government using ICTs to provide efficient & user focused services to citizens, businesses & other stake holders (Borham et al 2000)

Others define eGovernment as ‘The intensive or generalized use of information technologies in government for the provision of public services, the improvement of managerial effectiveness and promotion of democratic values and mechanisms’ (Groznik,2008)

Transformation of community/society though the emergence of e-societies which comprise networks of relationships such as C2C connections and relations between non-government organizations (NGOs) Pablo and Pan (2002)

Web Presence: A static (non-interactive) descriptive website which contains information about government’s mission, hours of operation, contact information, tourist attractions etc. Interaction: In these cases, there is a two –way flow of information between the web site and its users, comprising features such as and search engines. Transaction: Here, advanced level of interactive feature for citizens and businesses are available. Online bill payment, online tax filing, licensing functions etc Transformation: The revamped and re-engineered government work/business processes and work practices are integrated into a web- based environment Focus E-democracy: Complete citizen/community participation in the democratic processes of government (Siau & Long, 2005)

The value of e-government will increasingly be defined by its contribution to development for all Bench Marks : Citizen-centricity, inclusiveness, connected government, universal access (anywhere, anytime anyhow & use of new technologies i.e. mobile devices & other innovative service deliveries(UN eGov Survey, 2010)

Current model of eGov leads to Empowerment or disempowerment?

Whow benefits the most from present model of eGovernment?

Citizen Apathy to Citizen Protest to Citizen Control Relationship Innovation through eGovernment Corporate Social Responsibility (CSR) principles for eGovernment Stakeholder Theory for eGovernment eGovernment a State Social Responsibility (SSR) framework Discussion & Conclusion s

Emergent Themes for eGovernment as a SSR Partnering with Community - People Challenges Organizational Challenges Technology Challenges Interplay of People, Organization and Technology Constraints from elected representatives Recommendatons

As per ISO 26000, International Standard on Social Responsibility of organizations takes into its ambit many important aspects: Responsibility of an organization for the impacts of its decisions and activities on society and the environment, Transparent and ethical behavior, Sustainable development, Respecting stakeholder interests, Compliance with applicable law, Respect human right and integrate Social responsibility throughout the organization.

Wong et al (2007) also argue that there is an urgent responsibility for government to involve stakeholders in driving eGovernance and ICT forward at national and international levels, for societal as well as economic benefits.

Centrality of Citizen as a part of Holistic Globalisation (Sharma, 2007)

Citizen to be recasted as Citizen to be recasted as Citizen – Customer Citizen – Customer Citizen to be recasted as Citizen to be recasted as Citizen – Stakeholder Citizen – Stakeholder eGovernment : A State Social eGovernment : A State Social Responsibility (SSR) Responsibility (SSR)

Skill (including technological capabilities) and will to share the power of decision making with citizen- customers will certainly usher-in State Social Responsibility through eGovernment.

Council should become Process-centered i.e. around horizontal processes (ex. Ericsson, Sweden) with clearly spelt out process owner with a process mission Regular training of employees during process management Creating Stakeholder-centric Organizational Culture Up-front buy-in of re-design projects from all levels of employees Promoting clear, open and constant communication with all stake holders Strategy, Technology, Organisation and People & environment need to be examined before, during and after initiation of eGov project