Presentation to Key Alliance Presentation to Key Alliance

Group Structure TripleArc Plc DM, Data Processing & Fulfillment Division Stream DM, Data Processing & Fulfillment Division Stream Print Management Division AccessPlus Print Management Division AccessPlus Technology & Research Division TripleArc Ltd Technology & Research Division TripleArc Ltd

Our Locations Bristol Swindon Southampton London Leicester Manchester Leeds London – 44 employees including 26 account managers, 6 sales, 7 technology, 2 finance and 3 company officers Southampton – Warehouse & office 3 warehouse employees Bristol – Group Head Office – 29 employees including 6 sales personnel, 6 account managers, 4 finance, 6 company officers Manchester 4 account managers Leeds – Office & warehouse 36 employees including 6 sales personnel, 15 account managers, 3 telesales, 7 warehouse and 4 finance Hinckley – Office & warehouse 31 employees inc. 4 sales personnel, 6 account managers, 10 telesales, 3 warehouse, 3 IT and 4 finance Swindon – 226 employees across 3 sites including warehousing, fulfilment, mailing, data processing and a contact centre

Our Industry Accreditation QMP – The Quality Standard For Mail production registered QMP 1136 ISO 9001:2000 DMA – Direct Marketing Association BPIF – British Printing Industries Federation MUA – UK Mail User Association Committee Member Company Royal Warrant Six Sigma implementation IIP – Investors in People

2004 Top 10 Clients

Group Summary Leading print procurement technology Comprehensive outsourced management solutions Extensive knowledge, experience and technical expertise Contracts between £300k and £7m Approved ‘best in class’ roster of suppliers 105,000 sq ft purpose built warehousing and distribution Quality accreditations Environmental, IIP and equal opportunity policies

Our Offering We provide print, promotional and outsourced management solutions Our Group’s technical expertise separates us from the competition We operate at the forefront of print procurement and fulfilment technology We drive technology to streamline internal processes We leverage our large print spend to generate savings

Re Quotes Rush Charges Errors and Rework EfficientPrintSpending RFQ/Contract Specification Rework What this can achieve… Annual Print Costs 39% Savings Transaction Time 63% 63% Reduction Source: McKinsey & Company US

We provide service excellence through: Dedicated account teams –Single point of contact –Reduction in communication chain –Reduction in communication error –Build better client understanding Technology that improves process efficiency –Enables accurate reporting –Enables continuous improvement

Supplier Relationships Vendor Management team Audited and approved roster of suppliers providing all print and promotional disciplines Better relationships with fewer suppliers Substantial buying power Unlimited capacity Access to suppliers at the forefront of the industry Encourage suppliers to achieve accreditation Sustainability criteria

Continuous Savings Forms part of the Service Level Agreement Ongoing benchmarking CWS / edit2print Regular reporting Product audit / product re-engineering Batching of like items Supplier consolidation New technology

Brand policing AccessPlus become brand guardians Account team responsibility for monitoring brand consistency Colour swatches produced for corporate colours Brand guidelines circulated to: –Appointed suppliers and printers –Associated design / artwork support –New stakeholders within the business

What makes this work? Information Gathering and Audit –Meet key client stakeholders and visit key sites –Determine critical workflow demands, current systems and procedures –Understand working practices and methodology –Roadshows/workshops Review stock quality and warehousing arrangements Review existing suppliers and relationships Understanding current e-procurement system Training and support provision Build the right account team for each client Agree working procedures and processes Agree SLA’s, KPI’s plus format and schedule of reports Create implementation plan with actions and timings to be completed

Evolution not revolution Our key strategy is not to scare print purchasers or end users We phase in our service, and introduce improvements gradually, suiting your needs and culture Buying into a long term solution, not just a year’s cost savings

Cost reduction throughout the supply chain Single point of contact reduces handovers and errors, ensuring consistent briefing and quality Brand guardianship Marketing departments return to core business not managing the suppliers Regulated and robust controls Audit all documentation and existing process workflows Benefits of Managed Services

Technology Solutions OSCOS On-line Stock Catalogue and Ordering System edit2print Allows the print buyer to select, amend artwork, proof and order frequently printed items on-line CWS Collaborative Workflow System Secure network system providing industry specific tools allows estimate management, job bag control and tracking and cost management on-line