DEMOGRAPHICS HIGHLIGHTS  154 in Attendance  Over 200 on waiting list  Average age-49  International-35.5%  Northwest-10%  Southeast-9.5%  Mid Atlantic-13.5%  Mid Central-5%  Midwest-14%  Western-12.5%  Healthcare-18%  Human Services-52%  Education-28%

Strategic Perspectives in Nonprofit Management Definition: Determines how your organization views and solves important issues. Putting “strategic” before the word “perspective” indicates a tactical carefully formulated approach

Case is presented Place yourself in the role of the decision maker Define the situation Probe underlying issues Compare different alternatives Suggest courses of action No simple solutions Incomplete information

THE WEEK IN REVIEW

MONDAY The Environment is changing don’t change your mission, change your strategy!

TUESDAY Let your successes run…cut your losses

WEDNESDAY LISTEN DIAGNOSEDESIGNDELIVER

THURSDAY Relevance “Changing lives, just not Smiles!”

FRIDAY PREDICT ANTICIPATE EXECUTE

SATURDAY A collection of programs however carefully put together is not the same as STRATEGY

IMPLEMENTING CHANGE MISSION EXCELLENT SERVICE CRITICAL CHALLENGES

DEFINING OUR MISSION’S IMPACT

Old Mission Statement Kids in Need of Dentistry’s mission is to provide high quality comprehensive dental care and education to kids in need throughout Colorado. New Mission Statement Kids In Need of Dentistry's Mission is to increase the health and happiness of Colorado’s children in need by eliminating dental disease through treatment and education.

CREATING AN EXCELLENT SERVICE ORGANIZATION The Four Service Truths 1. You can’t be good at everything 2. Someone has to pay for it 3. It’s not your employees fault 4. You must manage your patients

FACING CHALLENGES THAT ARE CRITICAL TO THE SUCCESS OF MY ORGANIZATION Is our mission to inward focus? Have we drifted off our mission? Do peripheral activities gain attention? Is our mission doable in a changing environment? Is tension between growth and quality mismanaged? Do we have unresolved conflicts within the organization? Is there misalignment with public interest?

KIDS IN NEED OF DENTISTRY'S CHALLENGES 102 Years Old History with schools Great Partnerships Committed Board of Trustees Only dental nonprofit that sees children Competition Larger Clinics Decrease in Foundation Funding Healthcare Reform

CONTACTS THANK YOU KIDS IN NEED OF DENTISTRY Julie Collett, RDH Executive Director 2465 S. Downing Street #210 Denver, CO x111 MILTON MURRAY FUND FOR PHILANTHROPY c/o Rocky Mountain Adventist Healthcare Foundation 7995 E. Prentice Avenue, Suite 204 Greenwood Village, CO HARVARD BUSINESS SCHOOL Strategic Perspectives in Nonprofit Management Telephone: