Managing Supplayer Quality in the Supply Chain Pertemuan Matakuliah: Perancangan Manajemen Mutu Tahun: 2009

Bina Nusantara University 3 Chapter 9: Managing Supplayer Quality in the Supply Chain Reference: S. Thomas Foster, “Managing Quality: An Integrative Approach”, Second Edition, Pearson Prentice Hall, New Jersey, 2003

Bina Nusantara University 4 Managing Supplayer Quality in the Supply Chain The Value Chain Supplier Partnering Applying the Contingency Perspective to Supplier Partnering A Supplier Development Program: QS 9000 Aceptance Sampling and Statistical Sampling Techniques Discussion and Questions

Bina Nusantara University 5 The Value Chain The Chain of Customers –See Figure 9-1, Porter’s Value Chain Managing the Supplay Chain

Bina Nusantara University 6 Supplier Development Approaches Single Sourching Dual Sourching Supplier Evaluation Sourching Filters –ISO –MBNQA Supplier Certification or Qualification Programs Supplier Development Programs Supplier Audits Partnership

Bina Nusantara University 7 Applying the Contingency Perspective to Supplier Partnering The Factors of Supply Chain Priorities –Conistency –Reliability –Relationship –Technological Capability –Flexibility –Price –Service –Finances

Bina Nusantara University 8 A Supplier Development Program: QS 9000 QS 9000 Requirement Management Responsibility in QS 9000

Bina Nusantara University 9 QS 9000 Requirement Management Responsibility Quality System Contract Review Design Control Document and Data Control Purchashing Control of Customer-Suplied Product Product Identification and Traceability Process Control Inspection and Testing

Bina Nusantara University 10 Control of Inspection, measuring, and test equipment Inspection and Test Status Control of Nonconforming Product Corrective and Preventive Action Handling, Storage, Pakaging, Preservation, and Delevery Control of Quality Records Internal Quality Audits Training Servicing Statistical Techniques QS 9000 Requirement

Bina Nusantara University 11 Aceptance Sampling and Statistical Sampling Techniques Is Acceptance Sampling Needed? Acceptance Sampling Fundamentals Producer’s and Customer’s Risk Acceptable Quality Level Lot Tolerance Percent Defective (LTPD) OC Curves –(See Figure 9-4, Various OC Curves)

Bina Nusantara University 12 Discussion and Questions Case 9-1: –SBC: Setting Higt Standars for Suppliers and Rewarding Supplier Performance Case 9-2: –Managing the Supply Chain at Honeywell