Telecities - Hradec Králové27/03/2000 Barcelona on-line: one stop shop

Telecities - Hradec Králové27/03/2000 Barcelona on-line towards one stop shop Integrated attention services Evolution Information services Administrative procedures Participation and E-democracy Web Statistics Improving access Public access points Educators training Free for the citizens Future trends Index

Telecities - Hradec Králové27/03/2000 Integrated attention services: evolution towards one stop shop 010 Integrated Offices Municipal taxes Social services Town Planning Population register Citizen Town Hall ? ? Department based attention services Confusing for the public Creates area specialists Produces queues and idle personnel Creates partial visions of the organisation Integrated attention services Public civil servants specialised in dealing with the public Resource allocation according to the public needs Facilitates the comprehension of citizens Creates global visions of the organisation... Integrated attention services Citizen Town Hall Municipal taxes Municipal taxes Town Planning Population register...

Telecities - Hradec Králové27/03/2000 Citizen / SME Integrated Office 010 Tele-Attention Face to face Town Hall Internet Integrated Office Integrated attention services: evolution towards one stop shop

Telecities - Hradec Králové27/03/2000 More than 25,000 pages 59 hosted webs Data bases: amenities, activities, SME City Map Various other web applications available Links to 250 web sites Integrated attention services: Telematic Information services General Information

Telecities - Hradec Králové27/03/2000 Integrated attention services: Telematic Information services Most successful information services Barcelona Diary events: concerts, exhibitions, sports, etc. Organisations and amenities hotels, restaurants, museums, etc. Directory on SMEs SMEs and professionals Transport information Data base with more than 700 car parks Public transportation: bus, train, underground Traffic congestion, 26 traffic cameras on streets City Map Integration of information in a cartographic system

Telecities - Hradec Králové27/03/2000 Telematic Information services: City Diary

Telecities - Hradec Králové27/03/2000 Telematic Information services: City Diary

Telecities - Hradec Králové27/03/2000 Telematic Information services: Amenities

Telecities - Hradec Králové27/03/2000 Telematic Information services: City Map

Telecities - Hradec Králové27/03/2000 Telematic Information services: Public transport

Telecities - Hradec Králové27/03/2000 Telematic Information services: Public transport

Telecities - Hradec Králové27/03/2000 Telematic Information services: Car parks

Telecities - Hradec Králové27/03/2000 Telematic Information services: Street traffic information

Telecities - Hradec Králové27/03/2000 Telematic Information services: Street traffic information

Telecities - Hradec Králové27/03/2000 Integrated attention services: Telematic administrative procedures CITIZEN / SME 010 O.A.C. Managing organisations SIPAC Internet Notices (new things) Help Pages Procedures other Admin. C14.PPT Municipal Procedures BARCELONA INFORMACIÓN OTHER ADMINISTRATIONS

Telecities - Hradec Králové27/03/2000 Integrated attention services: Telematic administrative procedures

Telecities - Hradec Králové27/03/2000 Integrated attention services: E-democracy and participation Historical evolution: Visitors book for complaints and suggestions ( s/day) to the Mayor Torre Jussana: web sites for associations Discussion topics through Forum, chats, surveys Links to other spaces of participation in the Free for the citizen Citizen participation

Telecities - Hradec Králové27/03/ /02/ Starts September 99 aiming at a communication channel citizen-administration and participation The of the people who live in Barcelona An for good (managed by City Hall) Importance at schools Some data: s assigned - 40% asked to receive information Some Targets: - Get s by the end 2000 white book of the citizens of Barcelona Integrated attention services: E-democracy and participation

Telecities - Hradec Králové27/03/2000 Integrated attention services: E-democracy and participation

Telecities - Hradec Králové27/03/2000 Every day We receive 8,000 visits We deliver 45,000 information pages Every week We receive 60,000 visits We deliver 315,000 information pages Some statistics in our web site Overall figures I

Telecities - Hradec Králové27/03/2000 Overall figures II Since its opening in May 95 has delivered over 20 Million pages and has received 3 Million visits Last year we received 1,843,000 visits. (source: Analog) Some statistics in our web site

Telecities - Hradec Králové27/03/2000 Growth in the number of visits and pages delivered YearVisits/day Pages/dayPages/year ,500 40,000 12,901, ,600 18,300 4,691, ,800 1,242,829 Some statistics in our web site

Telecities - Hradec Králové27/03/2000 Who visits City of Barcelona35% Province of Barcelona13% Rest of Catalonia 4% Rest of Spain 6% Rest of Europe21% EEUU15% South America 4% Rest of the world 3% (survey made for the web during last December) Some statistics in our web site

Telecities - Hradec Králové27/03/2000 City Map: 11,681 visits/week (Source: Webtrends 21/2/2000) Some statistics in our web site

Telecities - Hradec Králové27/03/ /02/2000 City Diary: 5,737 visits/week Some statistics in our web site (Source: Webtrends 21/2/2000)

Telecities - Hradec Králové27/03/ /02/2000 Traffic info: 3,654 visits /week Some statistics in our web site (Source: Webtrends 21/2/2000)

Telecities - Hradec Králové27/03/2000 visits/week Free 3,277 Amenities: 2,472 INFOPIME: 1,426 Associations: 1, Some statistics in our web site (Source: Webtrends 21/2/2000)

Telecities - Hradec Králové27/03/2000 Improving Access Public Access Points Public Libraries Civic Centers Youth attention centers Centers for SMEs and professionals January 2000

Telecities - Hradec Králové27/03/2000 Public Libraries Civic Centers Youth attention centers Centers for SMEs and professionals Public Access Points Improving Access

Telecities - Hradec Králové27/03/2000 Improving Access Internet training for educators Free for the EXE EU funded project

Telecities - Hradec Králové27/03/2000 The web site as a gateway to the city => More links to web sites of interest Keeping citizen updated Internally => Work bearing in mind Internet possibilities = > work different (publications, internal press distribution…) Strengthen the Municipal Intranet Innovation => Access through mobile devices Customisation of the web site Multi-procedures. Electronic signature Integration of traffic info / street closures / transport / parking places New standards: XML i XHTML New EU projects Future trends

Telecities - Hradec Králové27/03/2000 Future trends: EU projects EDC and Telecities DALI Project Amenities, city diary, etc. INFOCITIES Project City Map, citizen participation, etc. GALA Project XML, Traffic information, etc. EXE Project Internet for educators NETFORNETS Project One stop shop for procedures INFOPIME Project Information for SMEs Continue to participate in EU projects !! Thanks to:

Telecities - Hradec Králové27/03/2000 Contact details: Web: Ajuntament de Barcelona