E-COMMERCE Definitions and relevance Jacques Robert

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal E-BUSINESS: AN IBM DEFINITION An e-business is an organization that interacts with customers, suppliers, partners and employees using Internet technologiesAn e-business is an organization that interacts with customers, suppliers, partners and employees using Internet technologies E-business is the use of Internet technologies to improve and transform key business processesE-business is the use of Internet technologies to improve and transform key business processes IBM Framework for e-business: technology, Solution and Design Overview, IBM Redbooks, April 2001, available at

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal What is e-business (CEBI) E-Business has been defined as business processes (both intra- and inter-firm) over computer mediated networks. These processes should integrate tasks and extend beyond a stand alone or individual application.E-Business has been defined as business processes (both intra- and inter-firm) over computer mediated networks. These processes should integrate tasks and extend beyond a stand alone or individual application. E-business includes: · E-Commerce · Customer Development and e-Marketing · Customer Service and Support · Finance and Accounting · Human Resources · Procurement and MRO (maintenance & repair operations) · Sales Fore Automation · Supply Chain Management · Enterprise Information Portals and · other business processes when conducted over computer mediated networksE-business includes: · E-Commerce · Customer Development and e-Marketing · Customer Service and Support · Finance and Accounting · Human Resources · Procurement and MRO (maintenance & repair operations) · Sales Fore Automation · Supply Chain Management · Enterprise Information Portals and · other business processes when conducted over computer mediated networks

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal E-COMMERCE DEFINITION (Industry Canada) Technically, electronic commerce is a commercial activity which is carried out on networks connecting of the electronic devices (mainly computers).Technically, electronic commerce is a commercial activity which is carried out on networks connecting of the electronic devices (mainly computers). Basically the electronic commerce is an inexpensive means to connect computers to carry out on behalf of the companies tasks which previously required much time and money. It is for example of the sale of products, the invoicing, the control of the inventories and the communication with the providers and the customers.Basically the electronic commerce is an inexpensive means to connect computers to carry out on behalf of the companies tasks which previously required much time and money. It is for example of the sale of products, the invoicing, the control of the inventories and the communication with the providers and the customers. "The e-economy - is the use of information and communications technologies for economic transactions and product and process innovations across all sectors of the economy - It is in this sense that the e-economy hasemerged as the primary engine of productivity and growth""The e-economy - is the use of information and communications technologies for economic transactions and product and process innovations across all sectors of the economy - It is in this sense that the e-economy hasemerged as the primary engine of productivity and growth"

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal STATE OF E-COMMERCE TODAY Pessimistic viewPessimistic view – Fad that came and went – “Let’s move on to more important things” Optimistic view “How E-Biz Rose, Fell, And Will Rise Anew,” Business Week, May 13, 2002Optimistic view “How E-Biz Rose, Fell, And Will Rise Anew,” Business Week, May 13, 2002 – Unavoidable new reality – Despite the doom and gloom and the slow economy, it is still growing (more than 50% of the population has access to Internet, on-line B2C sales rose 40% in 2002 to $48 billion, B2B reached $825 billion in 2002 and is expected to attain $2.4 trillion by the end of 2004) – Internet companies (Amazon, Yahoo, E-Bay) are starting to show profitability

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal StakeholdersStakeholders Customers, Resellers Selling Chain Management EMPLOYEESEMPLOYEES Enterprise Resource Planning (ERP) Logistics & Warehousing Manufacturing Distribution Customer Relationship Management (CRM) Marketing Field Sales Customer Service Partners, Suppliers, Distributors Supply Chain Management Business Intelligence Enterprise Application Integration Admin. Control HRMS / e-Procurement Finance/Accounting/Auditing Management Control Kalakota & Robinson, E-Business 2.0

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal StatCan, Daily

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal StatCan, Daily

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal StatCan, Daily

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal

HEC MONTRÉAL – MBA E-Commerce Jacques Robert & Jean Talbot, HEC Montréal E-COMMERCE IS IMPORTANT