2008 PCS Report to the NASBA Annual Meeting by Milton Brown Chairman, PCS Board of Directors

2 Professional Credential Services, Inc. (PCS) is a for-profit, national service organization whose mission is to offer a wide range of professional services related to examination development, examination administration, licensing, and certification to state and nationally recognized agencies involved in the certification and/or licensure of professional occupations.

3 50 Professions Served  Architects  Athletic Trainers  Auctioneers  Barbers  Body Piercers  Chiropractors  Cosmetologists  Court Reporters  Drinking Water Specialists  Electrologists  Engineers  Estheticians  Explosives Blasters  Fire Extinguisher Inspectors  Funeral Directors  Geologists  Healthcare Interior Designers  Healthcare Philanthropists  Health Officers  Hearing Aid Dispenser Specialists  Land Surveyors  Landscape Architects  Lead Abatement Workers

50 Professions Served (cont.)  Polygraph Examiners  Podiatric Radiologists  Psychologists  Professional Planners  Sanitarians  Supply Chain Specialists  Tattooists  Veterinary Medicine Technicians  Wastewater Treatment Operators  Wax Technicians  Wetlands Delineators 4  LP Gas Dealers  Manufactured Home Dealers  Massage Therapists  Nail Technicians  Natural Hair Braiders  Nurses  Occupational Therapists  Optometrists  Osteopathic Medical Doctors  Parking Managers  Pharmacists  Pharmacy Technicians  Physical Therapists

Activities Exhibited/Attended Conferences  American Society of Association Executives (ASAE)  Association of Test Publishers (ATP)  Council on Licensure, Enforcement and Regulation (CLEAR)  National Interstate Council of State Boards of Cosmetology (NIC) Annual Conference  National Organization for Competency Assurance (NOCA)

Activities Won New and Renewed Business  Alabama Cosmetology  Arizona Cosmetology  Arkansas Cosmetology  New Mexico Cosmetology  Missouri Cosmetology (new services)  Federation of State Massage Therapy Boards (FSMTB)  Massachusetts Allied Health Boards (existing, but renewed via RFP process)  Massachusetts Engineers and Land Surveyors (existing, but renewed via RFP process)  Massachusetts Board of Registration in Pharmacy (existing, but renewed via RFP process)  Supply Chain Council (SCC)  Texas Court Reporters Association  Wisconsin Engineers and Land Surveyors

Activities New Opportunities  CRI/Investigator/Inspector Business  South Carolina Multi-Boards  LSAT Examination Administration  Wall Certificates  Association Management / Back-Office Support  Alaska Multi-Boards  Puerto Rico Multi-Boards

8 PCS GROWTH Fiscal 2002 through Fiscal 2008

9 5 million dollars in 4 years 5-Year Revenue Growth *Projected $3,727,350 $4,950,915 $5,762,777 $7,230,000 $8,716, ,000,000 2,000,000 3,000,000 4,000,000 5,000,000 6,000,000 7,000,000 8,000,000 9,000,000 10,000, *2009*

10 5-Year Operating Income Before Shared Expenses *Projected $218,845 $401,539 $494,274 $469,000 $800, , , , , , , , , , *2009*

11 5-Year Shared Expense Contribution *Projected

12 Shared Expenses to Operating Income Before Shared Expenses *Projected $450K $380K $339K $335K $524K $469K $494K $402K $219K $800K 0 100, , , , , , , , , *2009* Shared Exp.Income Before Shared

13 PCS GROWTH Fiscal 2002 through Fiscal 2008

14 Arizona Cosmetology Online Application

15 FSMTB Web-Site

16 NASBA Enterprise Re-Engineering Project (NERP) PCS has completed the first steps of investigation to review staff processes and procedures for documentation and to ascertain best practices. NERP will ultimately improve efficiency through the use of a web-based, real-time, online application system that is coupled with an advanced computer telephony integration system.

2008 PCS Report to the NASBA Annual Meeting Questions?