Current challenges in health care Consult A Doctor Current challenges in health care 70% of all doctor office visits could be handled over the phone 1 out of 3 patients have problems seeing their doctor in a timely manner 4 hours, 7 minutes average wait time at the Emergency Room 70 million Americans miss work every year because of illness and medical appointments

Consult A Doctor can help.

What is Consult A Doctor? When should I use Consult A Doctor? Consult a Doctor provides access to licensed physicians by phone, email, video and mobile app. Now you can get medical advice and treatment any time – 24 hours a day, 7 days a week. When should I use Consult A Doctor? If your primary care physician is not available or accessible After normal business hours or on nights, weekends and holidays For non-emergent medical issues, questions or concerns If you’re traveling and need medical advice To request a prescription or refill* *There is not a guarantee that you will be prescribed medication

Consult A Doctor The benefits 90% of people who used Consult A Doctor avoided a visit to the doctor’s office, Urgent Care or ER. Save time Avoid waiting for an appointment or sitting in a doctor’s office or ER Save money Cost reductions compared to doctor’s office, urgent care, and ER visits Peace of mind Quality care any time, anywhere Prescription program Prescriptions and refills available, if appropriate Health portal Interactive online tools for your health

The average consultation with Consult A Doctor lasts 14 minutes. The physicians The average consultation with Consult A Doctor lasts 14 minutes. Experienced Average more than 10 years of experience Qualified Licensed, credentialed, and based in the U.S. Quality care Over 90% satisfaction rate Compassionate Professional and knowledgeable Quality assurance Consultations are reviewed to assure quality care standards

Most commonly treated conditions Consult A Doctor Most commonly treated conditions Cold/flu Sinus infections Upper respiratory infections Allergies Headaches Urinary Tract Infections Bronchitis Stomach ache/diarrhea Eye infections Ear infections Rash/skin irritations Yeast infection

Consult A Doctor What a great program. My daughter woke up with pink eye. As I was getting ready for work, I was on the phone [with Consult A Doctor], and by the time I left she had a prescription and I didn’t miss any work time. It was easy and so much less stressful! -Member experience

Ordering a consultation is as easy as 1, 2, 3! Consult A Doctor Ordering a consultation is as easy as 1, 2, 3! Activate your account Call or Click Virtual Care Online or by phone. So easy and convenient. Connect to a board certified doctor in minutes. Fast, safe, affordable care 24/7.

Consult A Doctor Activate your account at www.MyDrConsult.com or by calling Member Services at 1-800-362-2667. d

Consult A Doctor Use the web portal to: Request a consultation Complete your Health Record Get medical and health information

Choose how to consult with a doctor Consult A Doctor Choose how to consult with a doctor *There is no guarantee that members will receive prescription (Rx) medication, diagnosis or treatment plan. Consultations by phone By Email * By Video 9 On Call Priority By Appointment E-Consult Video Informational Diagnostic Talk to a doctor immediately Get answers to important health and medical questions No diagnosis or prescriptions Talk to a doctor in as little as 30 minutes (guaranteed 1 hour) Obtain a diagnosis, treatment plan and prescription (Rx), including refills when appropriate* Just like a Priority Consultation, but you can set a time that fits your schedule, starting the next day, Monday through Friday Email a doctor about sensitive medical issues Secure, discreet, HIPAA-compliant Doctor will respond in as little as 2-4 hours (guaranteed within 24 hours) Must be in front of a computer to execute video capabilities Available with Priority or By Appointment consults only

Consult A Doctor iDR 24/7 mobile app Available on all Apple mobile devices, including the iPhone, iPad and iPod Use My Consult Center to select from the four consultation options Send a secure message to a doctor any time, directly from your device with My Message Center Access My Health Center for comprehensive health content on the latest health topics, medications, symptom checkers and more

Adding dependents to your account Consult A Doctor Adding dependents to your account Add dependents online or by calling Member Services at 1-800-362-2667 The primary member must activate his/her account first A guardian may conduct a consultation on behalf of an underage dependent Dependents over the age of 18 have their own unique log in. Their information is kept separate from the rest of the family

Consult A Doctor I called [Consult A Doctor], they found my information and signed me up for a doctor consult. One hour later, I had a doctor return my call and show courteous response over the phone. 10 minutes later, I had a prescription waiting at the pharmacy for me to pick up. This alone saves me hundreds each year! -Member experience

Contact Consult A Doctor: 1-800-DOC-CONSULT (1-800-362-2667) www Contact Consult A Doctor: 1-800-DOC-CONSULT (1-800-362-2667) www.MyDrConsult.com