Voice of the Supply Chain Topline Research Results March-April 2012 Topline Research Results March-April 2012 Supply Chain Insights

p. 2 Supply Chain Insights, LLC © 2012 Agenda

p. 3 Supply Chain Insights, LLC © 2012 Supply Chain Tipping Points

p. 4 Supply Chain Insights, LLC © 2012 Supply Chain Tipping Points

p. 5 Supply Chain Insights, LLC © 2012 A Supply Chain is a Complex System with Complex Processes with Increasing Complexity

p. 6 Supply Chain Insights, LLC © 2012 The Effective Frontier

p. 7 Supply Chain Insights, LLC © 2012 Agenda

p. 8 Supply Chain Insights, LLC © 2012 Study Overview

p. 9 Supply Chain Insights, LLC © 2012 Who is the Voice of the Supply Chain?

p. 10 Supply Chain Insights, LLC © Respondents from 44 Companies

p. 11 Supply Chain Insights, LLC © 2012 Supply Chain Organization

p. 12 Supply Chain Insights, LLC © 2012 Global Operations

p. 13 Supply Chain Insights, LLC © 2012 Agenda

p. 14 Supply Chain Insights, LLC © 2012 Evolution of Supply Chain Process Excellence

p. 15 Supply Chain Insights, LLC © 2012 Supply Chain Excellence Definition

p. 16 Supply Chain Insights, LLC © 2012 Examples of Supply Chain Excellence: Open-Ended

p. 17 Supply Chain Insights, LLC © 2012 Agenda

p. 18 Supply Chain Insights, LLC © 2012 Supply Chain Pain Points: All vs. Largest “Other” Pain Points

p. 19 Supply Chain Insights, LLC © 2012 Supply Chain Pain Points: Others Volunteered

p. 20 Supply Chain Insights, LLC © 2012 IT Systems: Quantity

p. 21 Supply Chain Insights, LLC © 2012 IT Systems: Importance & Satisfaction

p. 22 Supply Chain Insights, LLC © 2012 IT Systems Satisfaction

p. 23 Supply Chain Insights, LLC © 2012 Center of Excellence

p. 24 Supply Chain Insights, LLC © 2012 Center of Excellence Importance vs. Performance

p. 25 Supply Chain Insights, LLC © 2012 Agenda

p. 26 Supply Chain Insights, LLC © 2012 IT Trends Excited About (Top 3)

p. 27 Supply Chain Insights, LLC © 2012 Supply Chain Focal Points for Next 2 Years “Other” Focal Points

p. 28 Supply Chain Insights, LLC © 2012 Supply Chain Focal Points for Next 2 Years: Others Volunteered

p. 29 Supply Chain Insights, LLC © 2012 Supply Chain 2020 Tipping Points

p. 30 Supply Chain Insights, LLC © 2012 Agenda

p. 31 Supply Chain Insights, LLC © 2012 The most effective supply chains are designed and created. Today, supply chain fundamentals are more important. Talent development essential. In 2012, we celebrate 30 years of supply chain management. There is still much to be done. Summary

Thanks to all our Respondents!

p. 33 Supply Chain Insights, LLC © 2012 Who is Lora? Founder of Supply Chain Insights Partner at Altimeter Group (leader in open research) 7 years of Management Experience leading Analyst Teams at Gartner and AMR Research 8 years Experience in Marketing and Selling Supply Chain Software at Descartes Systems Group and Manugistics (now JDA) 15 Years Leading teams in Manufacturing and Distribution operations for Clorox, Kraft/General Foods, Nestle/Dreyers Grand Ice Cream and Procter & Gamble.

p. 34 Supply Chain Insights, LLC © 2012 Where do you find Lora? Contact Information: Blog: (3500 pageviews/month) Twitter: lcecere 2900 followers. Rated as the top rated supply chain social network user. Linkedin: linkedin.com/pub/lora- cecere/0/196/573 (2300 in the network)