RETAIL OUT(SIDE) OF THE BOX

DENIS VAN NUNEN MANAGING DIRECTOR IFS RETAIL

IFS RETAIL © 2009 IFS 4 Joint venture between IFS and Centric “Only” retail Collaborate with IFS and Centric Competence company Complete solution ERP Best of Breed Packaged Minimize risk and cost

IFS APPLICATIONS FOR TRADE © 2012 IFS 5

TRADE PROCESSES © 2009 IFS 6

IFS RETAIL COMPONENTS © 2011 IFS 7

RETAIL FUTURE © 2009 IFS 8

OUT OF THE BOX © 2009 IFS 9

OUTSIDE THE BOX © 2009 IFS 10

RETAIL (R)EVOLUTION © 2009 IFS 11 Manufacturer Consumer Retailer < 1950 Product oriented > 1950 Product oriented > 2000 Demand oriented

3 THINGS INTERNET GAVE US 12

GET LIKED ON SOCIAL MEDIA 13

TOMORROWS CUSTOMER 14

BACKED UP BY NUMBERS 15

OMNI CHANNEL – WHAT IS IT? © 2009 IFS 16

OMNI CHANNEL TRENDS AND EXPECTATIONS © 2009 IFS 17 Increased competition by entrance of international players Zalando, Primark, Brandos, etc. Strong brands open up own web stores Adidas, Nike, etc. Delivery cost will disappear Delivery points will increase Mobile erase the borders between Online / Offline Mass / individual Social media integrated into the offering Online and Offline

WHAT ABOUT PRIVACY? © 2009 IFS 18

OUTSIDE THE BOX © 2009 IFS 19

THINK AGAIN! 20

REAL TIME © 2009 IFS 21

TODAY © 2009 IFS 22

OUT OF THE BOX © 2009 IFS 23

OMNI CHANNEL TIPS AND TRICKS © 2009 IFS 24 Use technology as ”facilitator” Train your employees, they make the difference Follow your own DNA and stick to it Optimize your current channels / contact points Total stock visibility, sometimes even into your suppliers stock Customer insight in one click / swipe Create loyalty in more then just points/saving/discounts Choose a customer centric strategy and pick technologies accordingly

DENIS VAN NUNEN MANAGING DIRECTOR IFS RETAIL

THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS. © 2009 IFS