Communication: What is said is not always what is heard!

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Presentation transcript:

Communication: What is said is not always what is heard!

Memo from CEO to manager: Today at 11 o’clock there will be a total eclipse of the sun. This is when the sun disappears behind the moon for two minutes. As this is something that cannot be seen every day, time will be allowed for employees to view the eclipse in the parking lot. Staff should meet in the lot at 10 to eleven when I will deliver a short speech introducing the eclipse and give some background information. Safety goggles will be made available at a small cost.

Memo from manager to department head: Today at 10 to eleven, all staff should meet in the car park. This will be followed by a total eclipse of the sun which will appear for two minutes. For a moderate cost this will be made safe with goggles. The CEO will deliver a short speech beforehand to give us all some information. This is not something that can be seen every day.

Memo from department head to floor manager: The CEO will today deliver a short speech to make the sun disappear for two minutes in the form of an eclipse. This is something that cannot be seen every day, so staff will meet in the car park at 10 to eleven. This will be safe, if you pay a moderate cost.

Memo from floor manager to supervisor: 10 or 11 staff are to go to the car park where the CEO will eclipse the sun for two minutes. This doesn’t happen every day. It will be safe and as usual it will cost you.

Memo from supervisor to staff: Some staff will go to the car park today to see the CEO disappear. It is a pity this doesn’t happen every day.

7 Challenges Cooperative Communication Skills

Challenge #4 TRANSLATING COMPLAINTS AND CRITICISMS INTO REQUESTS