CID Introduction

CID&OOW Service Process Flow Chart

Surface – Painting Peel Off 1 2 3 4 5 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Painting peel off [Figure1-5] LCD bezel or top case worn or painting peel off Exchange or thicken the rubber - Free Exchange related parts Charge LCD cover or bottom case worn or painting peel off Exchange related parts

Surface – Painting Peel Off 6 7 8 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Painting peel off [Figure 6-8] X88V, F6VE LOGO painting peel off Exchange or thicken the rubber Exchange related parts Free Charge F83 Series top case painting peel off [Figure 8] - Exchange related parts

Exchange related parts Surface - Broken 9 10 11 12 13 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Broken [Figure 9-13] A8/Z99/Pro80 Series, LCD cover broken near hinge [Figure 9,10] Exchange related parts - Free A8/Z99/Pro80 Series, hinge and stud broken [Figure 11-13]

Exchange related parts Surface - Broken 14 15 16 17 18 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Broken [Figure 14-18] X80/X81 Series, LCD cover broken near hinge [Figure 14,15] Exchange related parts - Free Charge X80/X81 Series, hinge and stud broken [Figure 16-18]

Exchange related parts Surface - Broken 19 20 21 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Broken [Figure 19-21] F80/X82/F81/X85/F83/X88 Series, the hinge riveted broken [Figure 19,20] Exchange related parts - Free M51Tr hinge broken [Figure 21]

Exchange related parts Surface - Broken 22 23 24 25 26 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Broken [Figure 22-30] Not caused by hit or droped TBD - Caused by hit or dropped or customer induced Exchange related parts Charge

Surface - Broken 27 28 29 30

Surface - Cracks 31 32 33 34 35 36 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Cracks [Figure 31-36] The cracks expand from screw, the rubber not remove by customer [Figure 31-33] - Free The cracks not expand from screw [Figure 34-36] Charge

TOP Case Broken [Figure 37-42] Surface - Broken 37 38 39 40 41 42 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty TOP Case Broken [Figure 37-42] Caused by hit or dropped or customer induced [Figure 37-39] - Charge Not caused by hit or droped [Figure 40-42] Free

Surface - Broken 43 44 45 46 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Broken [Figure 43-46] M50Vn Touchpad broken [Figure 43,44] - Charge K42Jr TOP Case stud broken, not noticeably contrived damage [Figure 45,46] Free

Bottom Case Broken [Figure 47-52] Surface - Broken 47 48 50 51 52 49 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Bottom Case Broken [Figure 47-52] F3/X53/Z53 Series bottom case hinge broken, not caused by hit or dropped or customer induced [Figure 47-49] - Free Caused by hit or dropped or customer induced [Figure 50-52] Charge

LCD latches drop off [Figure 53] Surface - Broken 53 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty LCD latches drop off [Figure 53] LCD latches drop off Reinstall - Free

Surface - Broken 54 55 56 57 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Broken [Figure 54-57] F9 series hinge broken [Figure 54,55] - Free X50C hinge loosened, rivet drop off [Figure 56,57]

Battery Broken [Figure 58-62] 59 60 61 62 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Battery Broken [Figure 58-62] Battery broken and no burned - Charge

Battery 63 64 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Battery latches broken [Figure 63-64] K40 Series Battery latches broken - Charge

Keycap drop off [Figure 65] Keyboard 65 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Keycap drop off [Figure 65] Keycap drop off (including its bracket) Reinstall - Free Exchange the keyboard Charge

Keyboard - Oxidation 66 67 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Keyboard Oxidation [Figure 66-67] Liquid soak into the keyboard and the top case. - Exchange the parts which was soaked by the liquid Charge

KeycapTwist [Figure 68-70] Keyboard - Broken 68 69 70 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty KeycapTwist [Figure 68-70] Keycap twisted heated by the outside - Exchange the keyboard Charge Keycap twisted by other reasons TBD

Keyboard / Touch Pad Abraded 71 72 73 74 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Keyboard or Touch Pad abraded [Figure 71-74] Keyboard or Touch Pad was polished by the abrasion. - Exchange the keyboard or Touch Pad Charge The sign on the keyboard or Touch Pad was drop off

Adapter – Surface Damaged 75 76 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Adapter surface damaged [Figure 75-76] Adapter surface has water mark or melted or broken. - Exchange the adapter Charge

Adapter – Surface Damaged 77 78 79 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Adapter surface damaged [Figure 77-79] Adapter surface broken and no burned - Exchange the adapter Charge

Adapter – Surface Damaged 81 80 82 83 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Adapter surface damaged [Figure 80-83] Adapter surface and not caused by hit or customer induced - Exchange the adapter Free

Adapter – Cable Damaged 84 85 86 87 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Adapter Cable damaged [Figure 84-87] Cable broken and the plastic outside abraded - Exchange the adapter Charge

Adapter – Cable Damaged 88 89 90 91 92 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Adapter Cable damaged [Figure 88-92] Cable port burned - Exchange the adapter Free Cable port broken Charge

Adapter – Label Damaged 93 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Adapter label damaged [Figure 93] Label removed, scribbled or damaged seriously - Exchange the adapter Charge

Mouse – Surface Damaged 94 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Surface Damaged [Figure 94] The surface of the mouse split or damaged. - Exchange the mouse Charge

Cable Damaged [Figure 95-96] Mouse – Cable damaged Cable twisted Wire broken 96 95 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Cable Damaged [Figure 95-96] Cable twisted or wire broken - Exchange the mouse Charge

Label Damaged [Figure 97-98] Mouse – Label Damaged Label tear up by customer Label damaged and disassembled 97 98 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Label Damaged [Figure 97-98] Label tear up by customer or disassembled after damaged - Exchange the mouse Charge

ODD – Mechanical Damaged 99 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Mechanical Damaged [Figure 99] The hook broken, damaged or missed so that the ODD couldn’t read the disk. - Exchange the ODD Charge

ODD – Mechanical Damaged ODD tray out of shape ODD bracket broken 100 101 102 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Mechanical Damaged [Figure 100-102] Includes: ODD bracket broken, ODD tray out of shape, data cable damaged, etc. - Exchange the ODD Charge

Separate from the main machine and damage ODD Separate from the main machine and damage 103 Damage Comments Repair Way Exchange Parts In Warranty Out of Warranty Separate from the main machine [Figure 103] ODD separates from the main machine, data cable damaged - Exchange the ODD Charge

LCD 104 105 106 107 108 Damage Comments Repair Way Charge LCD Broken [Figure 104-108] Panel crack and mural are considered caused by drop, press or misuse Replace the panel Yes

LCD Showed Abnormal [Figure 109-114] 110 111 43 112 113 114 Damage Comments Repair Way Charge LCD Showed Abnormal [Figure 109-114] LCD Showed Abnormal and mural are not considered caused by drop, press or misuse, no liquid inside - No

LCD 115 115 115 115 Damage Comments Repair Way Charge Black speck [Figure 115-116] Black speck and mural are not considered caused by drop, press or misuse - No Golden speck Golden speck with black liquid crystals and light line Yes

LCD 116 116 116 116 116 116 Damage Comments Repair Way Charge Black speck [Figure 115-116] Big black speck seems liquid crystals overflow and mural are not considered caused by drop, press or misuse - No

LCD 117 Damage Comments Repair Way Charge Rust [Figure 117] The rim of LCD rust and mural are not considered caused by drop, press or misuse, no liquid inside - No

LCD 118 Damage Comments Repair Way Charge LCD bezel drop off [Figure 118] There are crack between LCD bezel and LCD panel, and mural are not considered caused by drop, press or misuse, no liquid inside - No

LCD 119 120 Damage Comments Repair Way Charge Liquid inside [Figure 119-120] LCD Liquid inside - Yes

Entry of foreign matter LCD 121 Damage Comments Repair Way Charge Entry of foreign matter [Figure 121] Entry of foreign matter into LCD and mural are not considered caused by drop, press or misuse - No

I/O Port 122 123 124 Damage Comments Repair Way Charge LAN connector broken [Figure 122-124] LAN connector pins broken - Yes

I/O Port 125 126 127 Damage Comments Repair Way Charge USB connector broken [Figure 125-127] USB connector pins broken and drop off - Yes

I/O Port 128 129 Damage Comments Repair Way Charge USB connector broken [Figure 128-129] K40/K50/K70/F82/PRO88 series USB connector pins broken - No

I/O Port 130 131 132 133 134 Damage Comments Repair Way Charge I/O Port broken [Figure 130-134] Audio connector broken DC Power Jack broken - Yes

I/O Port 135 136 137 Damage Comments Repair Way Charge DC Power Jack burned [Figure 135-137] DC Power Jack burned and not caused by hit or customer induced - No

Machine Oxidation 138 139 Damage Comments Repair Way Charge Liquid inside [Figure 138-139] It may be caused by misuse, ex: Customer try to self-repair and use wrong way to clean to get the oxygenation. Splashed by liquid. Check other parts and complete function first. Replace the damage parts Yes

Machine Burned 140 141 Damage Comments Repair Way Charge NB Burned [Figure 140-141] Require to check the cause of such case carefully and seriously. If unable to judge the endures responsibility, please feedback to ASUS HQ. Replace the hole NB TBD