A Research on the use of UMP library facilities among the undergraduate students Background Research Objective Research Questions Literature Review Methodology Findings and Discussions Conclusion and recommendations

Library is a building or room containing collections of books, periodicals, and sometimes films and recorded music for people to read, borrow, or refer to (Simpson & Weiner, 2009). UMP Library is a comfortable and convenience place for students especially the undergraduates to do revision, study, group discussion. Besides, it is also provides a lot of facilities for all the UMP students, such as provide seminar room, media room, internet services, reader advisor, self check machine, e-journal, e-book, e-newspaper and so on. Perhaps, not all the students know how to use those facilities which has provided in the UMP Library. The goal of this study is to investigate whether or not the UMP undergraduate students know about the library facilities and fully utilize the library facilities. This report describes the procedure used and the findings of the research.

The following are the objectives of this research:- To identify the types of UMP library facilities that commonly used by UMP students. To determine the different types of electronic resources that commonly used by UMP students. To investigate the satisfaction level of UMP students about the UMP library facilities.

The following are the questions of this research:- What are the library facilities that commonly used by UMP students? Which types of electronic resources that commonly used by UMP students? What is the satisfaction level of UMP students regarding to the UMP library facilities? How do the library facilities affect the performance of UMP students?

2.1 Types of library facilities There are many differences types of library facilities used by the respondents. The majority of the respondents were do research or find references 31(23%) from the library, followed by borrowing or returning books 29(21.6%) and quiet study 29(21.6%) at the library. However, there is less respondents that having group study 13(10%) and photocopying 12(9%) at the library (Wang, Wu, Perng, & Tsai, 2009). A study by Perera (2009) showed that, most of the respondents very familiar in searching references (45%), followed by borrowing and returning books (18%). However, there are less respondents photocopy library materials (5%), used the discussion room (3%) and carry out CD-ROM searches (1%). (Perera, 2009) The majority of the students were doing their homework or study (48%) at the library, followed by using the computer or internet (45%). However, there are 39% of respondents borrowing the print book, 32% of respondents photocopy library materials. (Rosa, Cantrell, Hawk, & Wilson, 2005) The students were most likely having quiet study place (59%) at library. Besides, there are 58% of the students like to use computer facilities or electronic resources. While there are 37% of the students used the group study space (Dickenson, 2006)

2.2 Types of electronic resources There are many electronic resources that commonly used by the students. Based on the Providing Better Services of Digital Library, a system is the most important for the students to collect more information during learning. However, according to the user experience, system is very important because it can help users to find information fast and accurate. System also necessary to help users find information only by typing in the keywords or retrieval sentences (Zhigang Ji, 2009). Finding from Yongqing Ma et al (2006) stated that "Digital collections such as institutional repositories, cultural heritage, cursted digitally and a variety of versions of digital libraries are blooming worldwide". Other research found that users can access the information resources to evaluate and at the same time submitting their personal information needs, the system also feedback for analysis and results of the recommendation for futher adjustments (Wang Lan and Wan Ping, 2009). Besides that, Zhigang Ji (2009) state "Website is the interaction surface between users and digital library system". Website also can give users feelings of pleasure and success, influence the users first impression on system, user friendly interface and not only can transmit the information to guide users to operate.

2.4 Impact of students performance regarding to the library facilities A library is a collection of sources, resources, and services, and the structure in which it is housed; it is organized for use and maintained by a public body, an institution, or a private individual. Nowadays, library has introduce many new services, either by converting existing services into e-services such as online delivery, portals,personalized services, online teaching modules, online reference, digitised collections, or electronic publishing. Therefore, how the library facilities affect the student performance. Firstly, collection of information contained in the library, which is constantly updated and more efficient is used to assist and facilitate the students to make a reference. In addition,student will get the latest information, get a lots of knowledge and will be able to developed themselves. This point supported by Waldman et al. (2001), “ Informed library users know that libraries have resources that are more comprehensive and scholarly than most web site provide”. Next, a research conducted by Waldman (2001) stated “Providing a good and comfort environment, library is a place of silence for studying”. Other than that, he stated that “By using all facilities provided in library, student can save more time and can finish their work earlier”. Regarding to these two point, it shows that the peaceful environment and good time management can helps students in performing task with easy, fast and effective without any disruption and stress. Last but not least, from a review by Lonsdale (2003) he stated that, “Libraries can make a positive difference to students self-esteem, confidence and sense of responsibility in regard to their own learning.” From independence and responsibilities on doing task, it is automatically builds a good attitude among students. In addition, students can fill their free time with something beneficial, which is not affected by the negative elements.

2.3 Satisfaction level of students regarding to the library facilities Service quality is an important factors to determine whether the users satisfy or not with our services. It is same for the library’s facilities that must fulfill the level of quality that the users or students want it. Research from Kai Wang (2007) in LibQUAL+TM for evaluated the satisfaction level of library facility’s users describe that 92.5% of the readers use the library service on the spot frequently. This result of survey means that readers use the library service frequently on the spot. So, the readers sure want the good quality of services in the library for make sure no problem occur during they using that services. Shiow-Luan, Chun-Hui, Chyuan Perng and Jen-Teng (2009) stated that user’s always demanding to get the information or knowledge. So, the variety and useful of facilities are needed to achieved the purpose that is to bring the great versatile resource and thinking to attract users to presence and use the library. Besides, although the library is smaller, the variety of facilities are efficiency for transmission resource to users. The variety of facilities in library should be easy to use and support the instruction and education by user’s needs. According to Huaqing Cao (2010), services are the dominant factors of the library to make sure the satisfaction level of readers can fullfill. The service quality can be recognized great effect on satisfaction level of readers. Based on Fuzzy environment, a real evaluation on academic library service quality case study has been carried out and the case demonstrates the efficiency and praticability of the approach.

Based on the types of library facilities, electronic resources, the satisfaction level and the impact of students performance, it could help to study whether the students have make use of the library facilities. In a nutshell, the library environment and the study attitude will impact the performance of the students in doing the research by using the electronic resources, studying or having discussion at library. Besides, the up to date resources are also very importance based on those researchers.

Setting Data Collection Instrument Procedure Data Analysis

Figure 1: Different types of library facilities The graph in Figure 1 illustrates that the different types of UMP library facilities used by the respondents. According to the graph, self-checked machine, book drop (borrow books) is the highest percentage (30.27%) whereas others types of library facilities like e-proxy is the lowest percentage (0.54%) % of the respondents are used internet access, followed by discussion room (18.38%), computer (14.59%) and e-library (11.35%). It can be concluded that most of the respondents commonly used the self- checked machine, book drop (borrow books) facility at UMP library. 4.2 Types of library facilities

Figure 2: Percentages of using library system The pie chart Figure 2 shows the percentages of using library system among UMP students. According to the chart, 42% of the students stated that they sometimes used the library system to search the books and other materials. This followed by 25% and 19% of the students rarely and often used the library system. While 14% of the students stated that they never used the library system before. It shows that most of the UMP students used the library system occasionally. It can be concluded that the UMP students used the library system when needed only.

Figure 3: Different types of reading materials The graph in Figure 3 illustrates that the different types of materials read by the respondents. According to the graph, reference books is the highest respondents whereas they do not have any others recommended types of materials read by respondents. Reference books read by 56 respondents while 32 of respondents read articles at UMP library. Nevertheless, they are 30 of respondents read journals and newspapers. However, they are 26 of respondents read articles at the library. Besides, they are no any others recommended reading material from respondents. It can be concluded that most of the respondents read and find reference books at the library.

Figure 4: The percentages of reference books provided enough for doing research or as references The pie chart in Figure 4 shows the percentage of reference books enough for doing research or as references. 62% of the respondents agreed and 38% of the respondents disagreed that the library provided enough references. It can be concluded that more than half of the students agreed that the library provided a lot of up-to-date references at UMP library.

Figure 5: The percentages of computer provided enough in the library The pie chart in Figure 5 shows the percentage of computer provided enough in the library. 55% of the respondents agreed while 45% of the respondents disagreed that computers provided enough in the library. It can be concluded that more than half of the students agreed that the library have enough computers for the respondents to do their work at UMP library.

Discussion A study from Wang et al (2009), most of the respondents were borrowing or returning books by using the machines provided at the Colorado Academic Library. Through the research from Perera (2009), they were a lot of respondents were borrowing and returning books by using the machines provided at University Librarians Association of Sri Lanka. It was more than half of the students used computer facilities or electronic resources (Dickenson, 2006). The majority of the respondents were do research or find references from the library (Wang, Wu, Perng, & Tsai, 2009). Besides, a study by Perera (2009) showed that, most of the respondents very familiar in searching references. They were partially of the students used the computer or internet provided at the library (Rosa, Cantrell, Hawk, & Wilson, 2005). From the findings, most of the UMP students used self-check machine, book drop to borrow or return books, followed by internet access, discussion rooms and computers. The computers and references provided enough at UMP library. So, the majority of UMP students like to do their research or find some references at the library.

5.1.1 Types of library Types of electronic resources Satisfaction level of students regarding to the library facilities

5.1.1 Types of library facilities It can be concluded that the majority of the respondents preferred to find references and do researches at the library, as it provided enough computers and references. Besides, the library facilities such as borrowing or returning books, internet access, discussion rooms and computers are the most commonly used by the students Types of electronic resources It can be concluded that the majority of the respondents used electronic resources to support course of study at the library. Besides, the types of electronic resources such as system, website and digital collections also the students daily used electronic resources at the library Satisfaction level of students regarding to the library facilities It can be concluded that the majority of the respondents are satisfied with the library facilities. Besides, the respondents also are satisfied with the environment of the UMP's library.

In order to help the students fully utilize the library facilities, we suggested that the library should improve, do maintenance, and always check that the e-library system is always available for the students to access it. Besides, they are a lot of students find references and do researches at the library, so it should always keep track with the up-to-date reference books. So that, the students will feel comfortable with the environment and they will fully utilize the facilities provided at the library. The library should provide a high speed of internet access, in order to help students search information in a fast speed. In addition, it should provide more plugs at the library where the students can sit everywhere without wasting the time in finding the place with plugs.