Unilever IT Career Framework Daryl Beck IT Excellence Thursday 6 th December 2007

£1,000,000

Agenda Background Role Families & Role Profiles New IT Skills Dictionary Methods, Tools, Templates, Techniques & Best Practice Change Management Portal BCS Skills Manager – SFIA+ Questions

Changes in Unilever One Unilever Need to align globally and regionally within common 1U framework Service Delivery Strategy Move from “deliver all” organisation to an organisation which manages delivery through strategic alliances with key partners Outsourcing of areas of IT activity (infrastructure and applications) leads to dramatic re-shaping of traditional IT organisation and requirement for new skills and capabilities Working with multiple suppliers requires adoption of multi- (cross-) tower governance structures New Face of IT Strategic direction requires us to engage more effectively with the business Need to develop new effective disciplines in Business Partnering and Vendor Management

IT Career Framework The concept of the IT Career Framework was developed with the goal of painting a clear picture of the jobs and skills which we will need in our future organisation so that we can communicate these clearly to all IT employees and give them the ability to assess their own skill and capability levels and to address these through a self-driven learning delivery system

IT Career Framework – Key Deliverables Role Profiles including: – Work Activities – IT Skills – General Skills – Competencies – Knowledge – Experience New Skills Dictionary Methods, Processes, Templates, Techniques & Tools based on Industry Best Practice Assessment & Accreditation aligned to Industry Best Practice Development Programmes to enable External Accreditation Manage through a HR IS including Learning Management System

Role Families Architecture & Technical Planning Business Analysis Business Partnering Information Management IT Security IT Analysis & Development IT Strategy Project, Programme & Portfolio Management Service Management Vendor Partnering Ancillary – Audit, Risk & Compliance – Education

IT Career Framework Define the Required Capability Learning Management System Develop the Capability Identify the Capability Gap Role Families Roles IT Strategy Business Partnering Service Management Information Management Architecture & Technical Planning Vendor Partnering IT Analysis & Development Business Analysis Programme & Project Management

IT Career Framework – 2007/08 Role Profiles based on SFIA+ – Work Activities – IT Skills – General Skills – Standards of Leadership – Experience

Communities of Practice

Role Profiles (Based on SFIA+)

SFIA+

IT Career Framework – Key Deliverables Role Profiles based on SFIA+ – Work Activities – IT Skills – General Skills – Competencies – Knowledge – Experience New Skills Dictionary based on SFIA+ Methods, Processes, Templates, Techniques & Tools based on Industry Best Practice Assessment & Accreditation aligned to Industry Best Practice Development Programmes to enable External Accreditation

SFIA+

IT Career Framework – Key Deliverables Role Profiles including: – Work Activities – IT Skills – General Skills – Competencies – Knowledge – Experience New Skills Dictionary Methods, Processes, Templates, Techniques & Tools based on Industry Best Practice Assessment & Accreditation aligned to Industry Best Practice Development Programmes to enable External Accreditation Manage through a HR IS including Learning Management System

ITCF Portal

Skills Gap Analysis Tool

Change Management Embedding the IT Career Framework – Catalyst for creating a learning culture – Global Challenge – Organisational Change & Outsourcing – ITCF Champions – Employee Coaching / Awareness sessions – Focus on IT Skills development – Importance of mandating ITCF in HR processes Probably the biggest challenge??

The Foundation for Developing IT Capabilities for Future Looking IT Organsation Co-creation of content with Communities of Practice Industry Aligned Best Practice - Skills Manager Tool Communications Strategy – Workshops, portal, newsletters Savings of £1,000,000 ITCF – Key Successes

Any Questions?

Old slides….

Role Profiles (Based on SFIA+)

IT Career Framework Define the Required Capability Learning Management System Develop the Capability Identify the Capability Gap Job Families Roles IT Strategy Business Partnering Service Management Information Management Architecture & Technical Planning Vendor Partnering IT Analysis & Development Business Analysis Programme & Project Management

Skills Gap Analysis Tool

A changing industry Historically:- IT workers qualified by ‘experience’ Lack of clarity on skills and development Difficult to internally assess Moving towards:- Assessment & Accreditation Best Practice External Benchmarking

IT Skills Dictionary Skill Project Management Description The management of projects, typically (but not exclusively) involving the development and implementation of business processes to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales and quality. Detailed Description Project management developed from the need to plan and control large scale activities. This initially resulted in areas of Project management expertise in the armed services, and construction and computing industries. Today use of Project management has spread throughout industry for controlling large projects and a large number of small projects; other specialised areas have also evolved e.g. bid management and change management. Traditional tools and techniques have focused on project planning and software which allows input of project activities, dependencies, resources, risks and actuals, and provides various optimisation, presentation and reporting options. Other traditional project planning and monitoring tools and techniques are detailed below. Other complete life cycle tools and techniques are now used e.g. Risk Management and Value Management. Typical planning tools and techniques cover: Project management methodologies covering project life cycles, stages, gateways, overall and detailed plans, and project support and administration activities. Project objectives, proposals, critical success factors and business case including, if appropriate, sales assumptions and financial appraisal e.g. pay back, NPV (Net Present Value) and IRR (Internal Rate of Return) Work and product breakdown structures and definitions Dependency networks e.g. CPA (Critical Path Analysis) and PERT (Programme and Evaluation and Review Techniques) Visual presentation of plans e.g. Gantt Charts Use of resource and material requirement schedules, and estimate and cost plans Typical monitoring tools and techniques cover: Monitoring the product scope e.g. change control Monitoring the schedule e.g. milestone tracking Monitoring the cost e.g. actuals versus planned costs – the ‘S’ curve Integrated schedule and cost monitoring e.g. earned value Monitoring the quality e.g. product specification sign-off Formal reviews and auditing Within computing, specific tool and techniques have been developed: Specific project management methodologies e.g. PRINCE 2 Specific design methodologies e.g. SDM (Structured Design Methodology) and DSDM (Dynamic System Design Methodology) Use of additional tools and techniques e.g. test plans and configuration control Training General Skill’s course: Project Management + relevant IT specific course (still to be designed) Skill Ownership Project, Programme & Portfolio Management Best Practice, Methodology, Tools & Techniques PMI is the approved Methodology recommended for study and use in Unilever. Learning Activities See Unilever LMSUnilever LMS Resources PMI Guide PMI Handbook V4.0 PMBOK – ISBN ‘How to pass the PMI’ Author, J. Andrews, ISBN Project Management Today The Project Management Forum

BCS Skills Manager – SFIA+

Helped to define the IT Skills and Role Profiles Validated in Unilever by Communities of Practice Provides an external focus on our Roles and IT Skills Detailed definitions BCS Skills Manager – SFIA+

ITCF Portal