® The 7 Habits of the Highly Effective Capacity Planner Denise P. Kalm CA, Inc.

®  Why this subject?  What are habits?  The 7  Questions  Conclusion 2February, 2010 The 7 Habits Copyright © 2010 CA

® The Way My Mind Works 3February, 2010 The 7 Habits Copyright © 2010 CA

® Forgetting Why You Do This Job? 4February, 2010 The 7 Habits Copyright © 2010 CA

® 5 “The way we see the problem is the problem.” Stephen Covey

® Our Capacity Planning WorldView 6February, 2010 The 7 Habits Copyright © 2010 CA

® Reality 7February, 2010 The 7 Habits Copyright © 2010 CA Our Perception Experiences Expectations Assumptions

® 8February, 2010 The 7 Habits Copyright © 2010 CA “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Aristotle

® 9February, 2010 The 7 Habits Copyright © 2010 CA HABIT SKILL KNOWLEDGE DESIRE

® 10February, 2010 The 7 Habits Copyright © 2010 CA To Change Habits

® 11February, 2010 The 7 Habits Copyright © 2010 CA “Good habits, which bring our lower passions and appetites under automatic control, leave our natures free to explore the larger experiences of life.” Ralph Sockman

® The 7 Habits Habit 1 – Be Proactive 12February, 2010 The 7 Habits Copyright © 2010 CA

® Life Values  Experiential  Creative  Attitudinal 13February, 2010 The 7 Habits Copyright © 2010 CA

® The Circles of Your Life 14February, 2010 The 7 Habits Copyright © 2010 CA

® The Rules of Habit 1  Learn the business  Expand your circle of influence  Understand how IT serves the business  Plan for the worst 15February, 2010 The 7 Habits Copyright © 2010 CA

® The 7 Habits Habit 2 – Begin with the End in Mind 16February, 2010 The 7 Habits Copyright © 2010 CA

® Measure Twice, Cut Once 17February, 2010 The 7 Habits Copyright © 2010 CA

® Do You Have the Right Goal?  Know when to buy more CPU  Get a bonus for generating a fancy capacity plan  The modeling tool is fun  Because your boss told you to do this 18February, 2010 The 7 Habits Copyright © 2010 CA Price Performance

® The 7 Habits Habit 3 – Put First Things First 19February, 2010 The 7 Habits Copyright © 2010 CA

® “If you were to do one thing regularly that would have an enormous business or personal impact, what would that be?” Stephen Covey 20February, 2010 The 7 Habits Copyright © 2010 CA Why aren’t you doing it?

® Categorize 21February, 2010 The 7 Habits Copyright © 2010 CA URGENTNOT URGENT IMPORTANT12 NOT IMPORTANT34

® 1 & 2 Only 22February, 2010 The 7 Habits Copyright © 2010 CA Monday Tuesday 8 Task 18 9 Task …

® 23February, 2010 The 7 Habits Copyright © 2010 CA OR

® Lessons from Habit 3  Define urgency/importance  Prioritize  Schedule  Commit 24February, 2010 The 7 Habits Copyright © 2010 CA

® The 7 Habits Habit 4 – Think Win/Win 25February, 2010 The 7 Habits Copyright © 2010 CA

® Other Options WIN/LOSE LOSE/WIN LOSE/LOSE WIN/DON’T CARE 26February, 2010 The 7 Habits Copyright © 2010 CA

® What Does it Take? 27February, 2010 The 7 Habits Copyright © 2010 CA NEEDS OPINIONS VALUES CONCERNS NEEDS OPINIONS VALUES CONCERNS NEEDS OPINIONS VALUES CONCERNS

® Why Should I Care? WIIFM 28February, 2010 The 7 Habits Copyright © 2010 CA

® The Real World  Vendor contracts  SLA negotiations  Team work  Your PR 29February, 2010 The 7 Habits Copyright © 2010 CA

® Getting to Win/Win  What you both want (not how)  Rules  Resources  Consequences 30February, 2010 The 7 Habits Copyright © 2010 CA

® The 7 Habits Habit 5 – Seek First to Understand, Then To Be Understood 31February, 2010 The 7 Habits Copyright © 2010 CA

® How Do You Explain What You Are Doing? 32February, 2010 The 7 Habits Copyright © 2010 CA FEARS CONCERNS ASSUMPTIONS BELIEFS

® Making it Work – System Migration 33February, 2010 The 7 Habits Copyright © 2010 CA OR

® The Greatest Gift 34February, 2010 The 7 Habits Copyright © 2010 CA

® The 7 Habits Habit 6 – Synergize 35February, 2010 The 7 Habits Copyright © 2010 CA

® Creative Cooperation 36February, 2010 The 7 Habits Copyright © 2010 CA

® Characteristics  Openness  All diversity appreciated  Safety  Appreciation  Curiosity  = 4 37February, 2010 The 7 Habits Copyright © 2010 CA

® Examples 38February, 2010 The 7 Habits Copyright © 2010 CA

® The 7 Habits Habit 7 – Sharpen the Saw – The Principle of Balanced Self-Renewal 39February, 2010 The 7 Habits Copyright © 2010 CA

® Can You Still Do An All-Nighter? 40February, 2010 The 7 Habits Copyright © 2010 CA

® Renewal 41February, 2010 The 7 Habits Copyright © 2010 CA

® 42February, 2010 The 7 Habits Copyright © 2010 CA “Sometimes I’ve believed as many as six impossible things before breakfast.” Lewis Carroll Mental

® Other Options  Crosswords  Follow a net trail  Memory games  Visualize  Extend 43February, 2010 The 7 Habits Copyright © 2010 CA

® Social/Emotional 44February, 2010 The 7 Habits Copyright © 2010 CA

® Physical 45February, 2010 The 7 Habits Copyright © 2010 CA

® Spiritual 46February, 2010 The 7 Habits Copyright © 2010 CA

® Know When to Refuel 47February, 2010 The 7 Habits Copyright © 2010 CA

® 48February, 2010 The 7 Habits Copyright © 2010 CA

® Summary 49February, 2010 The 7 Habits Copyright © 2010 CA

® 50February, 2010 The 7 Habits Copyright © 2010 CA

® 51February, 2010 The 7 Habits Copyright © 2010 CA “If one advances confidently in the direction of his dreams, and endeavors to live the life which he has imagined, he will meet with a success unexpected in the common hours.” Henry David Thoreau

® 52February, 2010 The 7 Habits Copyright © 2010 CA “The victory of success is half won when one gains the habit of setting goals and achieving them. Even the most tedious chore will become endurable as you parade through each day convinced that every task, no matter how menial or boring, brings you closer to fulfilling your dreams.” Og Mandino

® Contact me: 53February, 2010 The 7 Habits Copyright © 2010 CA