The Agency for the Promotion of E-Government, the Information and Knowledge Society Andrés Saravia - Uruguay

ChaptersChapters The Agency Inside E – Government For The Future E-Government Proposals

hab hab in Montevideo in Montevideo Between Argentina and Brasil Between Argentina and Brasil Mercosur Member Mercosur Member 53% with Internet Access (2006) 53% with Internet Access (2006) %20Internauta%20uruguayo-2006.pdf, visited on 22/07/ %20Internauta%20uruguayo-2006.pdf, visited on 22/07/ hab hab in Montevideo in Montevideo Between Argentina and Brasil Between Argentina and Brasil Mercosur Member Mercosur Member 53% with Internet Access (2006) 53% with Internet Access (2006) %20Internauta%20uruguayo-2006.pdf, visited on 22/07/ %20Internauta%20uruguayo-2006.pdf, visited on 22/07/2007 Statistics. Uruguay 1

1996. Law Use of Electronic Document between Public Administrations Law Use of Electronic Document between Public Administrations Use of Digital Signature Use of Digital Signature Same binding effects to Traditional Documents Same binding effects to Traditional Documents Government Act 225/2000. Information Society Commitee Government Act 225/2000. Information Society Commitee Modernization of Public Administration Modernization of Public Administration Promotion of Internet Public Activities Promotion of Internet Public Activities Law Data Protection and Habeas Data (September 30) Law Data Protection and Habeas Data (September 30) Law Use of Electronic Document between Public Administrations Law Use of Electronic Document between Public Administrations Use of Digital Signature Use of Digital Signature Same binding effects to Traditional Documents Same binding effects to Traditional Documents Government Act 225/2000. Information Society Commitee Government Act 225/2000. Information Society Commitee Modernization of Public Administration Modernization of Public Administration Promotion of Internet Public Activities Promotion of Internet Public Activities Law Data Protection and Habeas Data (September 30) Law Data Protection and Habeas Data (September 30) Building E-Uruguay 1

Argentina, Brasil, Chile Argentina, Brasil, Chile E – Government Promotion and Development Programs E – Government Promotion and Development Programs Not in Uruguay (2005). Not in Uruguay (2005). E – Gov services without Effectiv Law regulation E – Gov services without Effectiv Law regulation Diferent criteria developed by each Administration Office Diferent criteria developed by each Administration Office Argentina, Brasil, Chile Argentina, Brasil, Chile E – Government Promotion and Development Programs E – Government Promotion and Development Programs Not in Uruguay (2005). Not in Uruguay (2005). E – Gov services without Effectiv Law regulation E – Gov services without Effectiv Law regulation Diferent criteria developed by each Administration Office Diferent criteria developed by each Administration Office Uruguay and E - Gov 1

E – Gov Examples E – Gov Examples visited on July 20,

E – Gov Examples 2 E – Gov Examples 2 visited on July 20,

E – Gov Examples 3 E – Gov Examples 3 visited on July 20,

National E – Government Program not yet developed National E – Government Program not yet developed Each Administration worked with own criteria Each Administration worked with own criteria E – Gov services not concluded E – Gov services not concluded National E – Government Program not yet developed National E – Government Program not yet developed Each Administration worked with own criteria Each Administration worked with own criteria E – Gov services not concluded E – Gov services not concluded First Conclusions 1

The Agency The Agency Inside E – Government For The Future E-Government Proposals

An E – Gov Program Law National Budget Law for Next Five Years (2005 – 2010) Law National Budget Law for Next Five Years (2005 – 2010) Article 72: Creates de Agency For the Development of Electronic Government (AGDGE) Article 72: Creates de Agency For the Development of Electronic Government (AGDGE) Aims Aims Improve Services for Citizens Improve Services for Citizens Based on ICT Based on ICT Law National Budget Law for Next Five Years (2005 – 2010) Law National Budget Law for Next Five Years (2005 – 2010) Article 72: Creates de Agency For the Development of Electronic Government (AGDGE) Article 72: Creates de Agency For the Development of Electronic Government (AGDGE) Aims Aims Improve Services for Citizens Improve Services for Citizens Based on ICT Based on ICT 2

February Government Act made regulations to Law. February Government Act made regulations to Law. Changed name to AGESIC (Agency for the Promotion of Electronic Government, Information and Knowledge Society) Changed name to AGESIC (Agency for the Promotion of Electronic Government, Information and Knowledge Society) Launched the AGESIC Web ( Launched the AGESIC Web ( Main Objectives were defined Main Objectives were defined February Government Act made regulations to Law. February Government Act made regulations to Law. Changed name to AGESIC (Agency for the Promotion of Electronic Government, Information and Knowledge Society) Changed name to AGESIC (Agency for the Promotion of Electronic Government, Information and Knowledge Society) Launched the AGESIC Web ( Launched the AGESIC Web ( Main Objectives were defined Main Objectives were defined AGESIC

visited on July 22th 2007 AGESIC

Starting on 24/07/2006 Starting on 24/07/2006 Quality Control of Public Administrations E – Services Quality Control of Public Administrations E – Services Unique Logo/Design to identify E – Gov Services for the citizen Unique Logo/Design to identify E – Gov Services for the citizen One Stop Web Services for citizen One Stop Web Services for citizen Starting on 24/07/2006 Starting on 24/07/2006 Quality Control of Public Administrations E – Services Quality Control of Public Administrations E – Services Unique Logo/Design to identify E – Gov Services for the citizen Unique Logo/Design to identify E – Gov Services for the citizen One Stop Web Services for citizen One Stop Web Services for citizen AGESIC Digital Agenda 2

E – Commerce controls E – Commerce controls Use of Biometric Identification in all Public Offices Use of Biometric Identification in all Public Offices More Computers for each Municipality Government Administration (19 States) More Computers for each Municipality Government Administration (19 States) Under Data Protection Law Under Data Protection Law E – Commerce controls E – Commerce controls Use of Biometric Identification in all Public Offices Use of Biometric Identification in all Public Offices More Computers for each Municipality Government Administration (19 States) More Computers for each Municipality Government Administration (19 States) Under Data Protection Law Under Data Protection Law AGESIC Digital Agenda 2

Answer requests every 48 hs maximum Answer requests every 48 hs maximum Public Internet Services per 100 hab. Public Internet Services per 100 hab. More Data Centres per hab More Data Centres per hab Personal Computers Distribuition Plan for Citizens (One Family One Pc) Personal Computers Distribuition Plan for Citizens (One Family One Pc) Online Request and Online Payment Online Request and Online Payment Answer requests every 48 hs maximum Answer requests every 48 hs maximum Public Internet Services per 100 hab. Public Internet Services per 100 hab. More Data Centres per hab More Data Centres per hab Personal Computers Distribuition Plan for Citizens (One Family One Pc) Personal Computers Distribuition Plan for Citizens (One Family One Pc) Online Request and Online Payment Online Request and Online Payment AGESIC for the Citizen 2

One Stop Web Services 2 Presidency Social Security Statistics Taxes One Stop Web Citizen

One Stop Web 2 First Step Social Security + Tax Office = Unified 2006 Second Step All E – Gov Services under one Web 2008 First Step Social Security + Tax Office = Unified 2006 Second Step All E – Gov Services under one Web 2008

One Stop Web. First Step 2 Citizen Making Procedures for one or other Web page. Be solved or redirected to one or other page

First Objectives Accomplished 2 Biometric Identification System in all Public Administration Offices (2007) One Stop E – Gov WebPage (2007) Online Requests and Online Payment Taxes WebPage Biometric Identification System in all Public Administration Offices (2007) One Stop E – Gov WebPage (2007) Online Requests and Online Payment Taxes WebPage

Based on Chile’s Electronic Government Program Based on Chile’s Electronic Government Program Chile’s Digital Agenda started on 2001 Chile’s Digital Agenda started on 2001 Efficient E – Gov Services for Citizens Efficient E – Gov Services for Citizens Chile Number 13, E – Gov Ranking. Brown University Chile Number 13, E – Gov Ranking. Brown University visited on 22/07/ visited on 22/07/2007 Based on Chile’s Electronic Government Program Based on Chile’s Electronic Government Program Chile’s Digital Agenda started on 2001 Chile’s Digital Agenda started on 2001 Efficient E – Gov Services for Citizens Efficient E – Gov Services for Citizens Chile Number 13, E – Gov Ranking. Brown University Chile Number 13, E – Gov Ranking. Brown University visited on 22/07/ visited on 22/07/2007 AGESIC Program 2

Management Improvement Program Management Improvement Program Web Awards Web Awards EasyProcedure Policy EasyProcedure Policy All, parts of Digital Agenda 2006 – 2008 ( visited on 22/07/2007) All, parts of Digital Agenda 2006 – 2008 ( visited on 22/07/2007) Management Improvement Program Management Improvement Program Web Awards Web Awards EasyProcedure Policy EasyProcedure Policy All, parts of Digital Agenda 2006 – 2008 ( visited on 22/07/2007) All, parts of Digital Agenda 2006 – 2008 ( visited on 22/07/2007) E – Government Chile 2

Defined Schedule per Year Defined Schedule per Year Management Improvement Program 2 Minimun Objectives to be done Minimun Objectives to be done Applied Sanctions if Objectives not raised Applied Sanctions if Objectives not raised Applied Rewards (money) to every Administration that raises its objective Applied Rewards (money) to every Administration that raises its objective

Annual Competition between every Public E – Gov Administration Office Annual Competition between every Public E – Gov Administration Office The winner Office takes the Award and a big amount of money The winner Office takes the Award and a big amount of money visited on 22/07/ visited on 22/07/2007 Annual Competition between every Public E – Gov Administration Office Annual Competition between every Public E – Gov Administration Office The winner Office takes the Award and a big amount of money The winner Office takes the Award and a big amount of money visited on 22/07/ visited on 22/07/2007 Chile’s Web Award 2

One Stop E – Gov Web One Stop E – Gov Web 300 procedures and services online 300 procedures and services online requests per month requests per month Requests answered in 48 hs Requests answered in 48 hs One Stop E – Gov Web One Stop E – Gov Web 300 procedures and services online 300 procedures and services online requests per month requests per month Requests answered in 48 hs Requests answered in 48 hs EasyProcedure Web 2

visited on 22/07/2007 EasyProcedure Web visited on 22/07/2007 2

Consultative Commitees Public Sector Private Sector (Industry) Legal Informatics Institute, University of La República Consultative Commitees Public Sector Private Sector (Industry) Legal Informatics Institute, University of La República AGESIC Cooperation 2

Some Conclussions 2 Public Administration Structure E – Gov Services For The Citizen Increase number of PCs per Administration OfficesIncrease number of PCs per Administration Offices State suppliers working together to improve public buying systemState suppliers working together to improve public buying system Biometric in all Public OfficesBiometric in all Public Offices Use of one system administration policyUse of one system administration policy Use of property softwareUse of property software One Stop E – Gov WebPageOne Stop E – Gov WebPage Answer requests with 48 hs maximunAnswer requests with 48 hs maximun Online Requests and PaymentOnline Requests and Payment Increase of Infraestructure for CitizensIncrease of Infraestructure for Citizens

Building the Future E – Government For The Future 1 3 E-Government Proposals The Agency Inside 2

High Quality E – Gov Developed by every Administration Office (2008) High Quality E – Gov Developed by every Administration Office (2008) Same Criteria. More Services (2009) Same Criteria. More Services (2009) Enough equipment for every office (2008) Enough equipment for every office (2008) Efficent communications between offices Efficent communications between offices High Quality E – Gov Developed by every Administration Office (2008) High Quality E – Gov Developed by every Administration Office (2008) Same Criteria. More Services (2009) Same Criteria. More Services (2009) Enough equipment for every office (2008) Enough equipment for every office (2008) Efficent communications between offices Efficent communications between offices 3 Building the Agency

One Stop E-Gov WebPage (Starting all requests by the AGESIC Web) One Stop E-Gov WebPage (Starting all requests by the AGESIC Web) Efficient feedback G2C Efficient feedback G2C Fully E-Gov/M-Gov Services (Online Requests + Online Payments) Fully E-Gov/M-Gov Services (Online Requests + Online Payments) Increase ICT access for citizen (Software + Harware + Structures + Determined Policies) Increase ICT access for citizen (Software + Harware + Structures + Determined Policies) New ICT Laws to force E-Gov Improvement New ICT Laws to force E-Gov Improvement One Stop E-Gov WebPage (Starting all requests by the AGESIC Web) One Stop E-Gov WebPage (Starting all requests by the AGESIC Web) Efficient feedback G2C Efficient feedback G2C Fully E-Gov/M-Gov Services (Online Requests + Online Payments) Fully E-Gov/M-Gov Services (Online Requests + Online Payments) Increase ICT access for citizen (Software + Harware + Structures + Determined Policies) Increase ICT access for citizen (Software + Harware + Structures + Determined Policies) New ICT Laws to force E-Gov Improvement New ICT Laws to force E-Gov Improvement 3 Digital Agenda 2010

3 E-Government High Level Latin America RankedWorld Ranking Argentina BrasilChileMexicoUruguayTaiwan Source: Brown University. visited on 22/07/2007

3 ConclussionsConclussions 21 Digital Agenda 2010 Complete Stage for One Stop Web Page More Specific Laws based on ICT Dynamic E-Gov Services Based on Chile’s E-Gov Program Digital Agenda 2010 Complete Stage for One Stop Web Page More Specific Laws based on ICT Dynamic E-Gov Services Based on Chile’s E-Gov Program

Thank You For Your Time Andrés Saravia Jaca 2007 Thank You For Your Time Andrés Saravia Jaca 2007