Executive Education Programs in Organization Development Principles and Practices of Organization Development

Change Management Process Sponsor Group Steering Committee Design Group Organization Chart

The Engagement Gap

The Conference Model ®

Design Criteria

Outcomes Intangible Increased trust Ownership & empowerment Connected stakeholders Leadership capacity increased Tangible Stalled supply chain process saves 2 million dollars 18% productivity improvement 25% improvement in employee satisfaction

Engagement Principles Widen the Circle Create Communities for Action Embrace Democracy Connect People to Each Other

The Meeting Canoe Welcome Connect to each other and the task Discover the way things are Elicit people’s dreams Decide who does what Attend to the end

Little e Design Principles Personal connection creates high performance Engage the whole person Establish and hold creative tension Make the whole visible Foster curiosity Take time to reflect Public commitments create momentum Enable people to discover what they know naturally

A well designed change process Promotes sense making Challenges people’s skill Supports learning Involves people in creating their future Connects people to each other and the task Gives people a voice in decisions that impact them