Going beyond ‘likes’ and hashtags: a digital journey at the Orbit Group David

Slides:



Advertisements
Similar presentations
House Higher Education Study Committee Columbus State Community College September 9, 2013 Kristen Hurd Marketing Director.
Advertisements

Creating an innovation network Filip Meuris Intercommunale Leiedal Smart Cities Project Director.
Action Learning Set: Support for Middle Leadership in Multi- agency settings Summary of progress: January 20th Output from questionnaires: -What.
Steps 2 Success (NI) Building Partnerships and Working Together Seminar 1 - Creating value through partnerships Strictly Private & Confidential David Knowles,
Creating the Map To Set the Direction. Educational Positioning System (EPS – a play on GPS)
Business Improvement Review Knowledge Understanding Action.
New to Social Housing and the customer ‘journey’ Marc Slack Head of ICT.
Local Education and Training Boards Adam C Wardle Managing Director, Yorkshire and the Humber Local Education and Training Board.
Leading Curriculum Change John West-Burnham. Why Change? 1.From 19 th Century schools to 21 st Century education 2.Learning for the 21 st Century 3.The.
Well Connected: History A reminder - previous presentation in December 2013: Arose out of Acute Services Review Formal collaboration between WCC, all.
Principal Professional Development project
Business Transformation – Orbit’s response to the changing environment Vivien Knibbs, Executive Director.
Our Journey to Excellence Housing Technology Conference Thursday, 5 March 2015.
Service design and innovation John Beckerleg Director of Supporting Services Chief Fire Officers Association 27 June 2014.
1. Guiding Principles 3. Critical Success Factors 2. Delivery Processes 4. Benefits Realisation Strategy Business Management Technology Management Roadmap.
Blended Learning David Morris Director of e-Learning Coventry University 2 April 2005.
Social Networking & Business Collaboration Speakers David Christopher Senior Programme Leader, Oracle EMEA Frank.
Curriculum Innovation 20 th November. Programme for the day Purpose and understanding of innovation Engaging stakeholders Leadership and management.
Research universities and their regions Observations from visits to UBC and Lund John Tibbitt PASCAL Observatory / Glasgow University.
Retail 2014: The anytime anywhere universe
Involving Local SMEs as E-Procurement Suppliers.
Contribution since August,2008 National MSME Conclave 19 November, 2014 Use of ICT to make MSME more competitive and sustainable Tapan K. Patra Director.
Jim Bilton Managing Director. Magazines Ireland I Publishing 360 (April 2015) I Slide 2 Two questions to keep you awake at night.
Integrated Reporting Investing in Responsibility Conference November 2012.
The Future. Welcome to the 21 st Century.. Rhode Island Office of Library & Information Services “Success in today’s society requires information literacy,
AESC – December 5, 2007 Developing Knowledge-Based Client Relationships: The Key to Avoiding Commoditization Ross Dawson CEO, Advanced Human Technologies.
The Big Conversation Your staff are your brand Mike Pounsford.
ADVERTISING & MARKETING ORGANIZATIONS
Leeds Healthwatch England private meeting Rob Kenyon: Leeds City Council 5 th December 2012.
Supported by. A tool and process for assisting systems to evolve their 3.0 vision for education transformation and translate it into a realistic action.
Knowledge Hub Connect-Collaborate-Learn-Innovate 1 March 2011
Creating a shared vision for CSI in Namibia. CSFN Vision & Mission  Vision: A strong Namibia & a strong civil society with a secure financial foundation.
Second Annual UK Knowledge Mobilisation Forum April 2015 Royal College of Physicians of Edinburgh.
Transforming lives through learning The ‘Scottish approach’ to improving education and the role of HGIOS within it Dr Bill Maxwell Chief Executive 13 May.
Welcome Address Be Part of the Change You Want to Mine! Indaba Director & Master of Ceremonies: Sue Brandt.
Reimagining… “We recognise that parts of this Plan have implications for other organisations, particularly public libraries, and we will invite participation.
Systems Of Execution: How Cairn Delivers Results Through e-accountability Fin Smith – Housing Technology 2015.
Supporting the use of digital technology in the third sector Pauline Roche, RnR
Ulster.ac.uk Learning at Ulster Student Learning Experience Principles.
Integral Health Solutions We make healthcare systems work in harmony.
Transforming Patient Experience: The essential guide
“Our own Business Digital Index shows that SMEs and charities will benefit from increased Basic Digital Skills. We know that a big barrier is the perceived.
National & State Libraries Australasia — NSLA is the organisation where the 10 National, State and Territory Libraries of Australia and New Zealand work.
Digital Business Strategy - Project Aurora Council presentation 24/04/14
Sheffield Flourish: A Digital Well-being Hub and community where people can find resources and connections to help them recover a life and flourish! Roz.
1 Roger Seabrook VP Finance, Customer Development Unilever.
Transforming lives through learning SCHOOLS IMPROVEMENT PARTNERSHIP PROGRAMME Welcome and Introductions Alastair Delaney Strategic Director Education Scotland.
+ Innovation Powered by Technology Implementing Blended Learning Learning from Rhode Island #RIDEpowered2013.
Artec new media literacy Frank Boyd arts technology centre BBC future development
Leading Learning Standards of Practice for School Library Learning Commons in Canada Canadian Library Association (2014) Full PDF document and bibliography.
Eddy Adams, David Wilcox, Drew Mackie Digital inclusion and Housing Associations.
International Knowledge Networking for Sustainable Tourism Development Gordon Sillence Executive Director Ecotrans DestiNet Services ECOLNET Project Partner.
North Somerset Partnership Priorities & Opportunities 2 December 2015.
Human Services Planning Board (HSPB) Background and Context December 2015.
Strategic HR: Becoming More Performance-led Paul Sparrow 29th June 2016.
Birmingham’s Cultural Strategy
Skills and tools required in the supply chain to take advantage of the digital era. Atul Padalkar 29th July 2017.
EIT Digital European Locations & Partners + Silicon Valley Hub
Poster 1. Leadership Development Programme : Leading Cultures of Research and Innovation in Clinical Teams Background The NHS Constitution is explicit.
A Twitter account is not a digital strategy…..
John Dempsey WIOF Programme Director Irish Water
Digital Learning: building digital capability
Anne MacPherson Director of Human Resources & Organisational Development NHS Greater Glasgow & Clyde.
Anthem Innovation Studio
Emerging Practice in a Digital Age
Orbit Strategic Planning Tool
East Sussex Community Resilience Programme
FARES DATA BUILD TOOL RICHARD MASON – INFORMATION STRATEGY MANAGER, INTEGRATED AND SMART TRAVEL (IST) PROGRAMMME PUBLIC TRANSPORT AND MAAS FORUM – 9 JULY.
I4.0 in Action The importance of people and culture in the Industry 4.0 transformation journey Industry 4.0 Industry 3.0 Industry 2.0 Industry 1.0 Cyber.
Connects – 2nd July 2019 Denise Puckett – Head of Health & Care Engagement, Life Science Hub Wales  
Presentation transcript:

Going beyond ‘likes’ and hashtags: a digital journey at the Orbit Group David

David Leach, Operations Director; Digital & Customer, Orbit Group Hello

Some context – 2011/12

Orbit’s 2020 vision

Why social and digital  Purpose drives engagement  Collaboration drives innovation  Digital lowers costs and provides choice  Partnership combines social and tech

Linking digital to the rest of the organisation Digital Services Resident Digital Inclusion Multi Media Customer Contact Content, Knowledge & Insight Staff Digital Confidence Supply Chain Technology Digital Culture

The Process 1. Analysis of where we are now 2. Co-create a compelling picture of the future 3. Design a roadmap for getting there 4. Sell-in and get traction with influencers

The output: A Digital Vision for Orbit Purpose and meaning: We are more than social housing providers. Tools and technology: We build strong online communities. Collaboration and engagement: We are driven by open collaboration. Culture and structure: We create accountability through open-ness.

Transforming Orbit  Breaking down the big goals  Creating pilot projects based on  Embedding into the Orbit 2020 Programme  Linked to Customer, Process, Culture  Created the Digital Solutions Steering Group

David Questions?