Terminology Successful Project: Completed on time and on budget, with all requirements implemented and the user community is generally happy with the results Failed Project: Cancelled before completion or never implemented Unsuccessful Project: One that’s completed but over-budget, over the time estimate, or with fewer features than planned and an unhappy user community

Unsuccessful Projects 1,471 projects were examined in the largest global study ever of IT change initiatives The average cost overrun was 27% A large number of gigantic overages - one in six had a cost overrun of 200% Failure or Not Successful rate of large projects is between 50-80%

Unsuccessful Projects (Con’t) Survey of 800 Managers 62 percent of IT Projects fail to meet their schedules 49 percent suffered budget overruns 47 percent suffered higher than expected maintenance cost 41 percent failed to deliver the expected business value and ROI What is the realistic expectation?

ERP Gamble Haunts Hershey NOVEMBER 01, A$112 million ERP project has blown up in the face of Hershey Foods Corp., which last week said it's still struggling to fix order- processing problems that are hampering its ability to ship candy and other products to retailers Hershey squeezed what was originally envisioned as a four-year project into just 30 months before going live with the full ERP system in July That's when retailers begin ordering large amounts of candy for back-to-school and Halloween sales "They've missed Halloween, they're probably going to miss Christmas, and they might even start missing Easter," said William Leach, a financial analyst at Donaldson, Lufkin & Jenrette Inc. in New York.

Levi Strauss In 2003 Levi Strauss decides to migrate from mix of incompatible country- specific computer systems to a single SAP system and hired a team of consultants to lead the effort. The proposed budget was less than $5 million During the switchover it was unable to fill orders and had to close its three distribution centers for a week In the second quarter of 2008, the company took a $192.5 million charge against earnings to compensate for the botched project and the CIO was forced to resign A $5 million projects leads to an almost $200 million loss

Kmart Kmart was already losing its competitive position to Walmart and Target when it began a $1.4 billion IT modernization project in 2000 By 2001 it realized that the new system was so highly customized that maintenance would be prohibitively expensive It launched a $600 million project to update its supply chain management software That effort went off the rails in 2002 and the two projects contributed to Kmart’s decision to file for bankruptcy that year The company later merged with Sears Holdings, shedding more than 600 stores and 67,700 employees

Primary Causes for Failure Poor Planning Unclear goals and objectives Scope creep or feature creep Unrealistic time or resource estimates Lack of executive support or user involvement Failure to communicate and act as a team Inappropriate skills

Three Keys to Project Success Executive Support (Top Management) A Sound Methodology Solid Project Manager

Red Light Green Light Executive Support Strong Project Manager Or Sponsor For Large Projects Deliver Key Objectives First Break-up Complex Projects Into Sub-Projects with Good Leaders Dead Time Accountability Reporting/Communication

Dead Time

Red Light Green Light Executive Support Strong Project Manager For Large Projects Deliver Key Objectives First Break-up Complex Projects Into Sub-Projects with Good Leaders Hold people accountable Dead Time Reporting/Communication

Example of Report

Red Light Green Light Executive Support Strong Project Manager For Large Projects Deliver Key Objectives First Break-up Complex Projects Into Sub-Projects with Good Leaders Hold people accountable Eliminate Dead Time Reporting/Communication