Coban Technologies User’s Conference 2013 Coban Technologies, Inc. 11375 West Sam Houston Parkway South #800 Houston, Texas 77031 Tel: 1-281-277-8288

Forum: Back Office Support New Menu in BOClient 3.3.4 and above Add On Reports New features in Video Search 3.3.X and above Manually retain video Front camera only Rear camera only GPS Speed Exceeded BOClient troubleshooting New features request

Forum: Back Office Support New features in Video Search Manually retained video Front camera only Rear camera only GPS Speed Exceeded

Forum: BackOffice Support BOClient Troubleshooting BOClient not launching Error 75 Path/File Access Error when launching BOClient Newprog does not exist when launching BOClient Coban services logs and its important Coban vehicle logs and its important Unable to locate video after a wireless or cradle upload .xml, .txt, .cfg, .ocx file function Run time errors

Forum: BackOffice Support BOClient not launching If this is a new installation and launching BOClient for the first time, please wait for post installation to be completed. This will take a few minutes If it is still not launching, cancel BOClient in Task Manager Processes Tab and re-launch BOClient Go to C:\Program Files\DVMS folder. Select the contents in DVMS folder> right click> select Properties> Remove the Read-Only attributes. Re-lauch BOClient Delete the following folder C:\Program files\DVMS and reinstall DVMS Client software

Forum: BackOffice Support Error 75 Path/File Access Error when launching BOClient Right click on C:\Program files\DVMS folder> Click Properties> Security Tab, and give each user full control to the folder Right click on the BOClient icon and select Run as administrator Create a Domain User or a Domain Service Account to run COBAN services and application. Contact Coban Technical Support for further assistance to generate the executable files Make sure the user account is added to the local administrator group In Windows 7 and Vista Disable UAC

Forum: BackOffice Support Newprog does not exist when launching BOClient Right click on C:\Program files\DVMS folder> Click Properties> Security Tab, and give each user full control to the folder Create a Domain User or a Domain Service Account to run COBAN services and application. Contact Coban Technical Support for further assistance to generate the executable files If the IP address or Computer name was changed recently. Launched BOClient.exe from DVMS folder and enter the correct IP address or Computer name Maintenance> System Profiles> Server Configuration> Enter the new IP address in the Video Server IP> click Update when done

Forum: BackOffice Support Coban services logs and its important These services are responsible for daily data maintenance activities; execute commands to check in, check out tapes, audit library, and retrieve video files from Tape system; monitoring MS SQL service, Coban Service; etc. They are: Coban Service Coban SQL Service Coban FTP Post Service Coban Server Date Time Service Their logs can be located @ C:\Program files\Coban server\logs Or C:\Program Files (x86)\Coban Server\Logs Related Files: C:\Program Files\Coban Server\services\cobanRemote.exe (Coban Service) C:\Program Files\ Coban Server\services\cobanWatchSQL.exe (Coban SQL Service) C:\Program Files\ Coban Server\services\ cobanPostFTP.exe (Coban FTP service) C:\Program Files (x86)\Coban Server\services\serverdatetimeinfo.exe (Serve date and time servide)

Forum: BackOffice Support Coban services logs and its important Coban Service Coban service is a main maintenance service running at Server side. Its responsibility includes the following tasks: 1. Video files maintenance Deleting video files from hard disk everyday. The service will delete files from hard disk. Deleting video files from Tape System everyday. Deleting SQL database records everyday. 2. Check and execute BoClient commands Check in and Check out tapes Audit tape library Retrieve video files from Tape system 3. Check system time If someone changes server system time, this service will inform the user by writing a log into exception log files.

Forum: BackOffice Support Coban SQL Service Coban SQL Service is responsible to monitor the status of Coban Service, Coban FTP service and MS SQL service. If Coban service or Coban post ftp service stop, a yellow window will appear reminding the user to start the service(s) by clicking the OK button. After these services are started, this window will disappear automatically. Coban Server Date and Time Service It is responsible for synchronize the vehicle date and time with the DVMS server date and time.

Forum: BackOffice Support Coban FTP Service Post FTP Service is a Windows service running on the server side to maintaining the files received by FTP. The service processes the files transferred to hard disk from In-Car Unit through wireless network. It can update SQL database, moves the video files to exact officers’ directory. The service moves snapshots once a minute. All jpg files under snapshots are moved to the exact directory. The service moves video files from uploaded directory to exact officers’ directory. The service insert record to SQL database

Forum: BackOffice Support Coban vehicle logs and its important The In-Car Log allows the administrator to sort information about officer activities when they were patrolling. The vehicle logs can be located @ \\172.17.4.21\videos\ftpvideos\uploaded\logs Or :\ftpvideos\uploaded\logs

Forum: BackOffice Support Unable to locate video after a wireless or cradle Upload Check :\\172.17.x.x\videos\ftpvideos. If the video is located in the ftpvideos, hdd, or uploaded folder and is not moving. Proceed with step 2. Check Coban FTP Service and make sure it is running Check Coban FTP Service logs for any error Check the Officer folder under \\172.17.x.x\videos\videofiles\OfficerID folder. If the video is there, run “integrity.exe’ from \\172.17.x.x\videos\newprog folder Obtain the vehicle logs for further analyze to see if the videos was successfully uploaded through wireless. If it is uploaded through cradle, there is also upload cradle logs. Cradle mobile hard drive logs can be located \\172.17.4.21\videos\ftpvideos\uploaded\logs Sample logs: log20130412-30101089.txt

Forum: BackOffice Support XML Files Functions Mpg .txt-event log like light bar -M.txt-digital signature -B.xml-suspect information -A.xml-metadata: starting and stopping time, patrol ID, etc. -D.txt: contain GPS Coordinate Other Files Functions wi.cfg with the word "wi" in the file changes Record buttons to Square boxes. Known.ocx - This file remove the option Know Race before stop in the Event Selection devCtrlList.ocx - disables wireless until the officer hits upload. this comes in handy if unit is getting BSOD due to switching to other APs while driving

Forum: BackOffice Support Run time error 53 File not found: YuanFileLib.dll when selecting Video Search in BOClient Check for EDGE CODEC version in Add/Remove program or Programs and Features. It will listed as Codecs under Make sure the EDGE CODEC version matches with the AMESDK.exe, YuanCardLib.dll, YuanFileLib.dll, and YuanClientLib.dll version in the following folder: C:\Program files\DVMS or C:\Program files (x86)\DVMS Note: Permission will required for EDGE Codecs installation

Forum: BackOffice Support Run time error 52 Bad file name or number BOClient is running already by another user logon to the unit remotely. Check under Task Manager> Processes for BOClient.exe program and end task Reboot the workstation and try launching BOClient again Run Time Error 91: object variable or with block variable not set during video search Check for H.264 Codecs installation in the Add/Remove Program. If H.264 Codecs is not installed, 1. Delete the batch file RUN115.bat from C:\Program files\DVMS folder 2. Launch BOClient will reinstall H.264 Codec Note: Permission will required for EDGE Codecs installation

Forum: BackOffice Support New Features Request

Forum: BackOffice Support Thank You! Contact Information: Dan Lam Technical Support Manager 713-499-0510 (Mobile) 281-277-8288 X117 (Office) Email: danl@cobantech.com