© 2008 Verizon. All Rights Reserved. PTE /08 GLOBAL CAPABILITY. PERSONAL ACCOUNTABILITY. Customized Net Conference powered by Cisco-WebEx T26 Enhancements

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3 Customized Net Conference powered by Cisco-WebEx T26 Enhancements Overview Productivity Tools –WebEx One-Click WebEx Hosted Replay Enhancements –Reassign Network-Based Recordings –Limited Editing of recordings –Select WebEx panels to include in playback Video –Now 6 Video windows with Multi Point Video –Site Admin bandwidth control Center-based Enhancements

4 Event Center –Upload documents on event info page – Template Enhancement Training Center –Edit Recurring Sessions –Alternate Host –Testing Enhancements –Enhanced Registration and Scheduling Support Center –Browser-less Console Meeting Center and Training Center –PPT Speaker Notes Customized Net Conference powered by Cisco-WebEx T26 Center-based Enhancements

5 Customized Net Conference powered by Cisco-WebEx Productivity Tool Enhancements WebEx Productivity Tools are now a more visible to allow easier and quicker access to the WebEx service from your desktop Once installed WebEx One-Click becomes available from the following options: WebEx One-Click preloads your user credentials including: –URL –Login Name –Password

6 Customized Net Conference powered by Cisco-WebEx Streamlined Join Process Reduce the number of steps needed to join a meeting and required data entry –Meeting Info and Join pages are combined into one page –Frequently used information such as name and is automatically prefilled –Meeting password not required when joining from an link Faster, easier call back process –Remembers previously used numbers –Option to select phone numbers stored in My Profile

7 Customized Net Conference powered by Cisco-WebEx Redesigned Welcome and Meetings Pages Quickly find the right meeting –Easier view of past, current and future meetings –Display “Today’s Listed Meetings” on the Welcome page –New calendar layout in My Meetings page –Highlights meetings in progress

8 Customized Net Conference powered by Cisco-WebEx Enhanced: WebEx Hosted Replay Easier editing and management of recordings –Reassign WebEx Hosted Replays –Limited Editing of recordings – remove unwanted dead time at beginning and end of recordings –Select WebEx panels (Chat, Q&A, Video, Polling, etc.) to include in playback WebEx Hosted Replay

9 Customized Net Conference powered by Cisco-WebEx New! PowerPoint Notes Panel Deliver expert presentations –Allows presenter to privately view Microsoft® PowerPoint® notes as a panel while sharing

10 Customized Net Conference powered by Cisco-WebEx Video Enhancements Personalize your web meeting experience and enhance privacy –Supports up to 6 Video Windows (instead of 4) –Enhanced video privacy »Stop/send video button »View video enabled attendees –Set maximum bandwidth control at the Site Admin and the Host level

11 Customized Net Conference powered by Cisco-WebEx Event Center Enhancements Enhancements –Create quality invitations and bring more attendees to your events –Three new customizable HTML templates with preview ability –Send incremental attendee invitations, up to 10,000 s per send –Upload CSV files directly from the event scheduler Registration Enhancements –Gather more input from your attendees prior to the event –Customize your content based on feedback –Flexible, easier creation and management of custom registration questions –View and arrange questions when creating registration forms –Enable registration as event is taking place

12 Customized Net Conference powered by Cisco-WebEx Event Center Enhancements Integrated Event Enhancements –Make greater impact at each touch point –Present relevant content such as fliers, press releases, product info, and more –Upload most common document types (Microsoft documents, PDFs, etc.) in the Event Information page Post Event Survey Enhancements –Reach your lead goals –Better understanding your attendees –Improve your events by gathering event feedback –Customize post event HTML survey and save survey as a template –Upload header and footer images and preview the survey –Survey can be launched after a live or recorded event –Link results to Attendance, Attendee History and Event Recording Reports

13 Customized Net Conference powered by Cisco-WebEx Sales Center Enhancements In-Meeting Enhancements –Gain control over your meetings –Allow your sales experts to join your meetings at any time –Allow sales team members to join a meeting without login –Set attendee privileges to hide attendees list Meeting Reporting Enhancements –Improve sales process with greater visibility into all meeting activity –Export meeting detail reports –Group join data in meeting report –Detailed view of meeting report –Aggregate sales manager report views

14 Customized Net Conference powered by Cisco-WebEx Training Center Testing Enhancements Testing Enhancements –Increase the flexibility of test delivery to external audiences –Enhance the learning process –Simplify the testing process for students –Test without enabling Registrations –Allow students to take tests multiple times –Send timely information to host & attendees via s –Autosave test responses –Add tests from the Scheduler

15 Customized Net Conference powered by Cisco-WebEx Training Center Enhanced Registration and Scheduling Registration and Scheduling Enhancements –Provide more flexibility in the registration process –Simplify the scheduling process –Allow attendees to waitlist or cancel a session –Show the status of session registrations by indicating when sessions are full –Auto-delete a session after it ends –Send up to 3 customized reminder s. –Edit time/date of a single recurring session –Calendar for scheduling ease –Assign Attendees or Presenters as Alternate Host when inviting them to the session Reporting Enhancements –Improve your ability to analyze and measure learning performance –New reports and enhancements to existing Site Administration, Registration and Usage reports. –New Site Admin Reports: »Registration List »Recorded Sessions Access Report: »Training Report by Attendee »Coupon report »HOL computers reserved report (available under Hands-On Lab Admin) –Enhanced reports for fee-based sessions

16 Customized Net Conference powered by Cisco-WebEx Support Center Remote Support: New CSR console New CSR Console –Better utilization of screen space –Fast start w/o the browser –New Customer Support Representative (CSR) user interface –Both user interfaces available to customers, can be configured in Site Admin

17 Customized Net Conference powered by Cisco-WebEx Support Center Remote Support: Chat Chat Enhancements –Faster connection –Shorten response time HTML Chat allows customers to join a Support Session and chat with CSR without having to download the client –Full client is downloaded when CSR initiates Desktop Share, File Transfer, Video, etc. –Chat Phrase Library supports reusable chat phrases –Chat transcript is available to the user & CSR –Complete chat logs are available as part of the reports

18 Customized Net Conference powered by Cisco-WebEx Support Center WebEx Hosted Replay for Remote Support & Remote Access Enhancements –Easily record your Remote Support and Remote Access sessions –Select the option in the Floating Icon Panel to start recording –Auto-Recording can be set at the Site Admin level –Link to WebEx Hosted Replay session available in Remote Support and Remote Access reports

19 Customized Net Conference powered by Cisco-WebEx Support Center Remote Access Enhancements Improved User Interface – Remotely manage a large number of unattended computers – During the silent installer process, if a computer name already exists, then add a suffix to the computer name

20 Customized Net Conference powered by Cisco-WebEx OS/Browser/Media Player Support Ubuntu 6.1 Linux Microsoft® Windows Media® Player 10/11 The following support are already part of WBS25 –Microsoft WindowsVista® –Internet Explorer® 7 –Firefox 2 –Microsoft Office 2007 –Solaris (x86)

21 Customized Net Conference powered by Cisco-WebEx WebEx is available in multiple languages English Spanish French German Japanese Chinese (Simplified and Traditional) Korean Swedish New! Portuguese