Execution Excellence Webinar based on Lessons at ATK Oct 15 th, 2014 Brought to you by:

Agenda:  Introductions  A Quick word from the Sponsor  Execution Excellence Case Study Presentation  Panel Discussion  Audience Q&A

Some Housekeeping  Questions will be taken via Q&A box. Please enter your question in the Q&A box on the right side of your screen.  Questions will be taken grouped by topic in the order received  The webinar will be recorded. Slides and the recording will be made available after the meeting.

Today’s Speakers  Gary Perkerwicz  ATK IT  Dragos Dumitriu  ccPace  Mahesh Singh  Co-founder, SVP – Product, Digité/ SwiftKanban  Jim Gawtry  ATK IT

Quick word from the Sponsor!  Digité, Inc. - Pioneer in Web-based Collaborative Products/ Solutions for Geographically Distributed Teams  Headquartered in Cupertino, CA  Over 300,000 users in the Americas, Europe, Asia/ Pacific  Products that cover Lean/ Kanban, Agile ALM, Project/ Portfolio Management  SwiftKanban is our flagship Lean/ Kanban product

SwiftKanban Visual Management – Software Development

SwiftKanban Visual Management – Marketing

SwiftKanban Visual Management – Planning the Thanksgiving Party!

SwiftKanban - Analytics

Key Customers 10

Over to Gary and Jim ….

Dragos Dumitriu’s innovative work in managing software engineering processes ten years ago paved the road for what is known today as ‘Software Kanban Systems’, a management method proven to identify and eliminate constraints and waste while improving throughput and team dynamics for knowledge work organizations. The story is described in chapter 4 of David Anderson’s book Kanban, Successful Evolutionary Change for Your Technology Business. Dragos’s experience includes building, leading and coaching large distributed teams both onshore and offshore. Over the past 20 years, he has performed in almost every role critical to software development and IT operations. He has held leadership, consulting and training roles for Siebel, Microsoft, and Lean Kanban, Inc. in over 300 customer engagements worldwide. His consulting clients consistently realize spectacular improvements in productivity, team morale and customer satisfaction, while also fortifying their organizational culture with a focus on continuous improvements. Currently Dragos manages the Agile training and consulting practice for CC Pace Systems, Inc., a business and IT consulting firm headquartered in Fairfax, VA. Gary Perkerwicz has worked at ATK for over 25 years. Over that time he to has been a manager or lead on a number of teams responsible for supporting or maintaining mission critical Enterprise systems. His latest gig’s have included Quality Assurance work and Automated testing. Jim Gawtry has worked at ATK for almost 30 years. Over that time he has been the manager or lead on a number of mission critical systems. Everything from Manufacturing to HR systems. Currently, he leads a 4 person IT team responsible for supporting and maintaining an Enterprise HR system.

IT DEMAND DevelopmentAcceptance Testing Human Resources Note: HR team does not have direct access to electronic board. We do their updates during standups. A new level of excellence

Impact It is very visual. Everyone can see it. It is not intimidating... It does not take a lot of effort. It is simple. The electronic board is very effective for remote team members. It is clear, concise, we know where we stand. We see improvements in quality. Work In Progress is reduced... There is order. Our backlog has gone down. Handoffs between IT Dev and HR Test take less time, we are waiting less and working more. Our Flow Efficiency has gone up. Our estimates are better. Morale is good. Our team is engaged.

Why we started Disclaimer: it is against company policy to endorse products. So nothing we report here should be considered an endorsement of SwiftKanban. When we report for example, that the rapid feedback cycles made possible with an electronic board accelerated our improvement, we are simply reporting the facts.

Toyota Production System Product Development Principles

Early physical board

Early wip overage. limit 8: (23) Too much work Visibility/Focus Task switching/waiting Situations that can benefit from a Lean Kanban System

Playing Get Kanban

Face to face is faster. Team members understand who is working what. Dependencies, pre-requisites, sequence visible with parent-child. People are more comfortable raising questions or issues. More trust. Quality improved failure demand down, but we need to do more to measure. HR managers right there to help with escalations.

Benefits we saw as we transitioned to an electronic board: - Collecting metrics becomes easy, affordable. - A balanced mix of metrics is available. - Measuring Policy changes becomes easy: 12% better at keeping promises. - Board playback helps us see tendencies and trends. - We are living up to the Kanban motto:

What is the next area for improvement? Predictability Failure demand

What we achieved

Orientation to the Cumulative Flow Diagram (CFD) For Enhancements (less than 3 weeks) Over time, the cumulative number of cards: Time Card Count Backlog WIP Throughput In our backlog (Demand) Our team is working on (WIP) Our team has completed (Throughput)

Enhancements (less than 3 weeks) Backlog 44 Backlog 33 Backlog decreased 25% (44 to 33) WIP decreased 68% (31 to 10 includes Moved To Production) But Throughput slowing in mid June-July… Why? WIP 31 WIP 10 Slope trending downward

PUSH PULL Before After

Q&A  Please ask a question using the Q&A Box on the right side of your screens.  Host will ask questions in the sequence in which question is received.  Thank you for your help and cooperation!!

Thank You! Gary Perkerwicz Jim Gawtry Dragos Dumitriu Visit us at – Write to us at – Mahesh Singh @maheshsingh