Btwholesale.com 21CN product order portal 14 th April 2008 Welcome Sheena Thompson and Neal Mundy 21C ECO Plus team Graham Crane Consult21 & 21C Customer.

Slides:



Advertisements
Similar presentations
Carrier Pre-Select Meeting BT Systems Interface Roadmap
Advertisements

CE Transportation Team Page 1 Motorola Confidential CE LOGISTICS Motorola Communications Enterprise CE Global Transportation RFP Semi- Finalists Agenda.
Efficient and user friendly tools bring success to your customers! New releases of Vision 80/20.
BT Wholesale Broadband Escalations Portal How to Raise an Escalation.
1G MSIL SFOA1 Trial Update Week Ending: 04 April 2008.
1 Log on - Learner visits Area Prospectus 2 Register account with Area Prospectus 3 Search Prospectus for courses 4 Add favourites to “My Courses” 5 Use.
POST WEBSITE OVERVIEW Training Managers Workshop Computer Services Bureau 9/28/2014.
Jo Upward Director 21CN Customer Experience 21C Customer Experience (CE) progress and recap web call 29 th January 2009 Welcome.
Proposals A Template. In Organizations & Workplaces: proposals… 1.Clarify work agreements within and outside the organization 2.Set forth your productivity.
POST WEBSITE OVERVIEW Area 8 Training Managers Workshop Computer Services Bureau 4/5/2012.
Welcome PERFORMANCE RELATED INCREMENTS BRIEFING FOR NON TEACHING STAFF NOVEMBER 2011.
Community Services Programme Strand 1 & 3 Business Planning Re-contracting April 2014.
Welcome! This is a quick introduction to the new Law e-book… which has been developed by the WJEC to accompany and support the teaching of the new A/AS.
Application Training — Lead Management System. Slide 2 Module Agenda Module Break-upDuration (minutes) Lesson 1: Introduction to Lead Management System10.
21C Customer Experience (CE) Programme Web call 6th December :00 to 11:00 Welcome.
BBS CONTACT CAPABILITY REVIEW: WEB WIREFRAMES PROPOSAL VERSION.
Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject.
Sharedwork: Overview of the new Sharedwork site National CoP on School Behavioral Health ( c) 2011 IDEA Partnership 1.
You SaidWe Did Update Repeat SFI’s Tags on Lines Service Broadband You were unhappy with the number of repeat SFI visits required before a fault was fixed.
London and South East Burns Services Review Patient Stakeholder Event 15 th January 2011 The Olympic Lodge Hotel, Aylesbury.
BT Wholesale Customer Roadmap 1 st July 2008 Welcome Chris Booth Business Improvement Programme Graham Crane Consult21.
The Oxford Transplant Nurses’ Blog: Current Awareness for Specialists Eli Bastin - Bodleian Health Care Libraries 13 June 2011 ICL 2011 Supporting the.
PPC Industry Forum, 5 March Managed Bandwidth Services BTW Products and Strategy Disclaimer BT has taken reasonable care to check that the information.
Kick-Off Meeting March 13, 2009 Kick-Off Meeting March 13, 2009.
Subject to Consultation Insert Slide Title Here Insert Name and Date Here.
Candidate Portal Quick Reference Guide. Welcome to the Time Portal Access your Time Portal through Top Tip – Save the link to.
Shelter Training 08b – Belgium, 16 th –18 th November, 2008 based on content developed by This session will look at how to prepare Shelter Training for.
21C Customer Experience (CE) Programme Progress update and next steps - web call 14th March :00 to 13:00 Caroline Watson Head of 21C Customer Experience.
Pathfinder update webcall 15 th May 2009 Welcome to the BT's 21CN programme is subject to consultation and further development. Dates and other details.
Presentation of Clearspace: a new storage system for methodological information Eun Jung KIM, STD/NAD WPFS, October 2011.
BT Wholesale Products June, SOR Management Tool Angus Flett John Skingle.
Consult 21 Update - Agenda Consult21 Steering Board Remit Membership Detail Recent and Future Meetings Programme Plans Nigel.
The public information campaign to communicate about the process of migration to BT’s next generation network Version 14 – 03 November 2008 Information.
Transforming BT With a little help from our friends at Actuate.
The Future of Barnet’s Allotments Workshop Three.
Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject.
INSERT TITLE HERE Client Portal Quick Reference Guide.
Billing programme web call 11 th September 2008 Welcome Keith Wilkins Billing Development Graham Crane Consult21 & 21C Customer Experience.
Current Issues in Pensions Seminar 27 March 2008, Edinburgh Clearance – the Pensions Regulator’s perspective Fraser Low.
1G and 10G MSIL SFOA1 Trial Updates Week Ending: 13 June 2008 Beatrice Osborn Product Development, BT Design.
SUPPORTING PEOPLE PROVIDER FORUMS An overview of Supporting People’s new approach to Performance Monitoring and Quality Assurance.
Wrong department, sorry / there is no record here / I’m putting you on hold / we need a reference number / sorry we can’t help with your query / Getting.
How to use C OBI T implementation resources Brian Selby Director of C OBI T Initiatives ISACA.
Remedy Service Management Interface
Welcome to Toughbook Service Cloud
Transmission Workgroup 4th October 2012
Navigon GPS Update Support Services Call
Toyota Navigation Update Support Service Call
Unit4 Customer Portal Submitting & Managing Cases.
Unit4 Partner Portal for Case Creator
Business zone Ethernet – Ordering a Radio Survey
Welcome! Microsoft Dynamics AXUG User Group
End of Year Performance Review Meetings and objective setting for 2018/19 This briefing pack is designed to be used by line managers to brief their teams.
Partner Portal Introduction Bottomline Partner Programme
COVER LETTERS AN INTRO TO YOUR RESUME.
DG Mapping Tool Workshop UK Power Networks
Bulloch Information Session
Managers Guide to on-boarding at Connect
Living Donor Committee
Commercial Arrangements For Gas Quality Service – Introduction
Business Zone – User Guide
Modifying an Ethernet asset
Applying for Apprenticeships
MicroStrategy Academic user group meeting 30 January 2018
Ethernet diagnostic journey explained
Business Zone Ethernet Cease Order Journey – User Guide
Placing an order for E-LAN and Etherflow Dynamic
Reading Fault Notes and Viewing Engineer Status Version 1
Getting access to the Ethernet Diagnostics and Fault journeys on Business Zone BT Wholesale Online V3 LEGAL NOTICE: The information contained in this briefing.
Contents What’s in this User Guide? p3 – Version Control
Presentation transcript:

btwholesale.com 21CN product order portal 14 th April 2008 Welcome Sheena Thompson and Neal Mundy 21C ECO Plus team Graham Crane Consult21 & 21C Customer Experience

Cautionary statement BT's Systems & Process programmes are still in the process of development and the subject of consultation. The information in this presentation may be subject to change.

Purpose & Agenda Purpose: to provide an update on the btwholesale.com 21CN product order portal. Agenda: 1.Welcome & Introduction 2.Background, plans & progress 3.Demonstration of the portal 4.Industry feedback and Q&As 5.Invitation to arrange a review for your users 6.Summary/Close

Purpose & Agenda Purpose: to provide an update on the btwholesale.com 21CN product order portal. Agenda: 1.Welcome & Introduction 2.Background, plans & progress 3.Demonstration of the portal 4.Industry feedback and Q&As 5.Invitation to arrange a review for your users 6.Summary/Close

Who we are….  Introductions Sheena Thompson and Neal Mundy 21C business analyst team for ECO Plus Responsible for ensuring that ECO plus is built to meet the needs of BT Wholesale and its customers

Overview…  ECO Plus A single interface for BT Wholesale customers to raise & manage orders & faults for all 21C products. Generic, product agnostic order management journey Objective is to provide you with the optimum customer experience For example: –Upfront quick quote functionality –Bulk ordering facilities –Upfront availability checking functionality –Save ‘favourites’ for frequent orders

The reason we’re here..  Objectives To provide customers with a pre-view of the BTW.com ECO Plus portal Opportunity to provide feedback and ask questions Opportunity to offer suggestions for how ECO Plus order management process could be improved to help your business in the future Feedback will be captured by our CE team Suggestions offering an improvement to customer experience put forward for consideration in future development cycles

What you’ll see..  Agenda Provide order of a End User Access product How to use ECO Plus favourites How to search for an order How to search for an asset

Purpose & Agenda Purpose: to provide an update on the btwholesale.com 21CN product order portal. Agenda: 1.Welcome & Introduction 2.Background, plans & progress 3.Demonstration of the portal 4.Industry feedback and Q&As 5.Invitation to arrange a review for your users 6.Summary/Close

Purpose & Agenda Purpose: to provide an update on the btwholesale.com 21CN product order portal. Agenda: 1.Welcome & Introduction 2.Background, plans & progress 3.Demonstration of the portal 4.Industry feedback and Q&As 5.Invitation to arrange a review for your users 6.Summary/Close

Purpose & Agenda Purpose: to provide an update on the btwholesale.com 21CN product order portal. Agenda: 1.Welcome & Introduction 2.Background, plans & progress 3.Demonstration of the portal 4.Industry feedback and Q&As 5.Invitation to arrange a review for your users 6.Summary/Close

Purpose & Agenda Purpose: to provide an update on the btwholesale.com 21CN product order portal. Agenda: 1.Welcome & Introduction 2.Background, plans & progress 3.Demonstration of the portal 4.Industry feedback and Q&As 5.Invitation to arrange a review for your users 6.Summary/Close

1)Slides & a reply will be posted on 2)Contact me if you are interested being involved in a more detailed review of the portal 1:2:1 with our team & your users 3)Any further questions and feedback on the roadmap to Close Thank You