EarthLink Business IT Services

EarthLink Business IT Services Comprehensive IT and network services portfolio −Data center, virtualization, security, applications, managed support, data and voice services Hosted in fully redundant, highly secure data centers Staffed by security experts (CISSP & CISA). Small business to enterprise customers Deep industry expertise −Retail, healthcare, finance, transportation, manufacturing, government

Typical Business IT Challenges How do I reduce the complexity of my IT operations? Does our platform enable maximum employee productivity and collaboration? How do I minimize IT capital expenditures & reduce IT operating expenses, without sacrificing services? How can I scale IT resources to keep pace with rapidly changing business requirements? How do I keep my mobile workers better connected to our applications and ? Does my backup plan adequately protect my data from man-made and natural disasters? How do I get my limited IT staff refocused on strategic revenue generating initiatives? Does my network security protect my IT environment and sensitive data and meet the regulatory compliances?

Business Trends Support IT Outsourcing “It’s generally accepted that ongoing IT operations consume 80% or more of IT staff time leaving, no more than 20% of time for value-add project work. This fact has always frustrated IT executives as well as their business peers who continue to have more and growing demands.” - Five Top Issues facing CIOs in 2012 “With IT budgets relatively flat at most companies, and with competitors fighting for every scrap of business, CIOs can no longer afford to spend 70% to 80% of their precious funds supporting and maintaining existing systems. They must shift, permanently, a big chunk of their budgets into growth initiatives--IT projects and programs that open new markets and drive new business rather than just maintain the status quo.” - - Information Week Dedicating Resources to the Value-Add…

Simplify the complex with EarthLink Business A comprehensive approach that enables you to efficiently leverage IT to solve business challenges. IT experts as partners IT and security experts as trusted advisors, from strategy to deployment and maintenance. IT experts as partners IT and security experts as trusted advisors, from strategy to deployment and maintenance. Secure, reliable operations Fault tolerant, redundant, highly secure data centers with 24/7/365 monitoring and % uptime. Secure, reliable operations Fault tolerant, redundant, highly secure data centers with 24/7/365 monitoring and % uptime. Integrated IT, voice, and data services Flexible services customized to business needs, and the convenience of a single provider. Integrated IT, voice, and data services Flexible services customized to business needs, and the convenience of a single provider.

Proven IT and security expertise CISSP® & CISA certified security professionals The globally recognized standard for information security professionals VMware vCloud Powered Hosted Service EarthLink Business is one of the first service providers to deliver these capabilities Highly secure data centers Fully redundant and secure processes and infrastructure Over 3,000 IT deployments across key industries Includes solutions to support compliance requirements such as PCI, HIPAA, and GLBA “With EarthLink monitoring, protecting our data, and hosting our applications 24/7, it frees me to focus on growing the business. I have a real trust in the services they provide.” EarthLink’s solution: Secure private cloud for medical application/patient medical records Hosted Managed services Data backup & recovery Case study: Global Health Products

Data Center Services Colocation Virtualization Services Cloud Hosting Dedicated Server Disaster Recovery Cloud Server Backup Cloud Workspace Web Hosting Application Services Secure Archiving Encryption Secure File Sharing Portal Managed Security Services Managed Firewall Secure Remote Access Laptop Security Asset Management Managed Support Services Managed Cloud Hosting Managed Colocation EarthLink TechCare Connectivity Services MPLS, Voice, and Data Support Security Data Center Connectivity Application Virtualization Flexible, layered services to meet the needs of small to large businesses. IT Services Product Portfolio

Features: Fully redundant, highly secure data centers with a % uptime guarantee Scalable infrastructure based on need Secure operations with 24/7/365 monitoring, monitored access, employee background checks High reliability with redundant cooling, power, filtering, and interconnected (10G) networks Business mobility with secure access from anywhere Data Center Services Ensure secure, reliable operations without the burden of data center maintenance. Services: Colocation − ¼, ½, or full cabinet − Managed Colocation

Services: Cloud Hosting Dedicated Server Disaster Recovery Cloud Server Backup Cloud Workspace Web Hosting Virtualization Services Features: EarthLink virtualization experts supporting strategy to deployment and maintenance Server consolidation, reducing costs of hardware, power, and footprint Rapid remote provisioning of desktops and servers Highly secure process controls and infrastructure High availability with virtual and physical disaster recovery and backup solutions and 24/7/365 support Cut costs with server consolidation while improving agility and control.

Services: Secure Shared MS Hosted Exchange 2010 Dedicated MS Hosted Exchange 2010 Dedicated Hosted Zimbra XWA Encryption Secure Message Center Portal Archive Secure File Sharing Portal Application Services Features: Pay-as-you-go services, eliminating upfront capital costs Improved mobility with anytime, anywhere access from any device Seamless migration, patching, upgrades, and 24/7/365 support Disaster recovery for complete backup, testing, and automated failover and recovery Secure, reliable “anywhere” access to and business applications, at a lower cost.

Services: Managed Firewall Hosted Network Security Managed Premises Firewall Secure Remote Access Managed Security Services Features: Flexible services, on-premises or cloud Integrated risk management across IT and voice/data networks CISSP & CISA-certified security professionals Industry expertise & documented security policies/procedures to support compliance 24/7/365 monitoring, alerts, and support Leverage certified security experts to assess and mitigate risk.

Features: Refocus IT staff on strategic initiatives by offloading the hassles of day-to-day support Improve security and reliability by staying current with patches/upgrades Reduce downtime with 24/7/365 monitoring, rapid response times, and seamless failover and recovery Managed Support Services Free your IT staff to focus on more strategic initiatives. * Bronze level of managed support is standard with Cloud Hosting, Dedicated Servers, and Colocation services. Services: EarthLink TechCare Fully outsourced and managed IT help desk support Managed Cloud Hosting Bronze*, Silver, Gold, Platinum levels Managed Colocation Bronze*, Silver, Gold, Platinum levels

Performance High speed fiber network between all locations Security Private MPLS extending from the customer to EarthLink data centers Reliability Redundant, standardized storage area network (SAN) Hardware-based SAN replication between sites for data and applications Disaster recovery offering with Site Recovery Management (SRM) 13 Secure, fully redundant data centers, connected by a nationwide private network

Empower your business Eliminate upfront capital costs Rapidly scale up and down Quickly roll out new applications Improve employee productivity Reduce routine IT staff tasks Simplify IT management Empower your business Eliminate upfront capital costs Rapidly scale up and down Quickly roll out new applications Improve employee productivity Reduce routine IT staff tasks Simplify IT management EarthLink helps you simplify the complex and … Lower the time and cost of managing day-to-day IT operations, and free your IT budget and staff to focus on strategic initiatives Reduce your risk Protect your data and applications Meet compliance requirements Highly secure data centers Fully Redundant: % uptime Certified security experts Disaster recovery & server backups Reduce your risk Protect your data and applications Meet compliance requirements Highly secure data centers Fully Redundant: % uptime Certified security experts Disaster recovery & server backups