IAUG Pacific Northwest Chapter Tech Forum Survey Results Tech Coordinators - Pierce County / Terry Schimon City of Tacoma / Linda D. Trehuba

“By the Numbers” # Paid Chapter Members: 98 # Survey Responses: 40 Response Rate 41% Objective Create focus for upcoming meetings with input from members for technical forum topics Provide an opportunity for members to present on topics to share experiences and knowledge

Survey Results

Avaya SE for Tech Talk Session Nortel CC7 Upgrade How to do gateway updates Enterprise Core Communications SIP feature limitations SBC Implementation SIP Endpoint Deployment SIP Trunking Implementation Alert Notification Keeping Contact Center Running during an unplanned emergency (e.g., flood, etc.) Disaster Planning / Emergency Preparedness Next generation audio conferencing Remote Workers Wireless / Dual Mode WiFi w/ OneX type appl Collaboration & Mobility Real time call center management for staff CMS Supervisor: tips, tricks & getting the most out of reporting & statistics Contact Center Survey: Specific Topics Received

Additional Topics Received ●Data Centers●SAAS in our Industry ●Next generation fiber strategies, metro ethernet, etc. ●Certification ●T1s: Are they still relevant?●Billing ●QoS Layer 2 & 3●Asset Management ●Call Detail Recording (CDR)●Non-Avaya Products that work with CM or CS1K ●Unified Messaging

Schedule technical forum topics for next year’s Chapter meetings. Announce upcoming topics at Chapter meetings, and seek additional input from members for specific items of interest relating to topics for review/discussion. Seek member participation for sharing of knowledge, experiences, lessons learned, etc. Identify additional resources such as Avaya, Authorized Business Partners, etc., involvement and participation in technical forum topics. Next Steps

Tech Forum Survey Results & Next Steps Open Discussion / Q&As Tech Forum Survey Results & Next Steps Open Discussion / Q&As Tech Coordinators - Pierce County / Terry Schimon City of Tacoma / Linda D. Trehuba