Welcome Loren Gray Director of eCommerce Ocean Properties Ltd & Affiliates

Generating Revenue in Hospitality ‘Old School Style’ with Today's Tools

The One You Talk About The One You Actually Had Two Vacations

So we’ve come along way right? Cell phone if you break down GPS for where to turn Guide to the biggest ball of twine that you might drive by DVR or smart phone or tablet for the kids Online ‘Everything’

Guest satisfaction is still king! Advocates, (as we now call them) are spreading the word of mouth, and its still the best business marketing that you can have.

Advertising “is the means of promoting the sale of ones products.” Marketing “is the means of identifying your brand, who you are and what you are.”

Communication Reasonable two way communication, or as my parents told me there are two ways to listen and one way to talk… for a reason.

Communication Newspapers Magazines Brochures Roadside Signs Chamber of Commerce Hotel Index AAA WORD OF MOUTH

Final Solution Advertising? MARKETING

Two Questions How are they coming to us? How will they use what they discover?

There are only three types of people we deal with… Those who have done business with us before Those who know about us Those who don't know about us PAST PRESENT FUTURE

Transient Group

What’s our focus FacebookTwitterGoogle+ LinkedinPinterestTripAdvisor YelpFoursquareInstagram FoodspottingBanjoVine

 2,000 'fans' is base critical mass for an active self creating community  Consistency beats brilliance any day  Create a 'Voice' and stick with it  Have as many trusted admins as you can solicit at your property for posts  Its costs about $1 per new follower when advertising for them  Video / pictures / links / posts order of success  Time your posts to the benefit of your guest not yours  Take time with your images (correct size and content) remembering you can promote yourself with them now  Don't have Fridays fish special on Saturdays board Things I have Learned

What are the 9 types of Postings?  Photo  Video  Link  Status  Question (Poll)  Photo album  Offer  Milestone Event

Third Party Services

Who Does Facebook Ad’s? Let’s Talk About Power Editor

Did you know you can GEOFence an FB ad? Did you know with an authorized Facebook Vendor you can do retargeting through the Facebook Exchange? Did you know you'll be able to in July begin to promote VIdeo ads in Facebook?

What Do We Talk About? The 50/30/20 Guide  50% News  30% Personality  20% Business

How To Avoid Content ‘Burnout’  Family  Soft Adventure  Eco / Green  Historical & Cultural  Romance Dining & Nightlife  Off the Beaten Path  Property Amenities  Cross Property / Destination Promotion

Massive Stats To Use Only From A Download

Tools To Schedule With

All This Is Not Just About Transit Business

Wrap Up "I don't want to market to everybody, I want to market to you"

Questions

Thank You GRAY Facebook.com/loren.gray Twitter.com/lorengray Linkedin.com/in/lorengray