FPR Lessons Learned Sterling Field Support Center December 1, 2009

Contact Center Inquiries 39 trouble tickets since June 39 trouble tickets since June –Of the 39 tickets, 8 kits were returned to Kansas City

Contact Center Inquiries 39 trouble tickets since June 39 trouble tickets since June –Of the 39 tickets, 8 kits were returned to Kansas City Circuit card/display needed to be reseated Circuit card/display needed to be reseated

Contact Center Inquiries 39 trouble tickets since June 39 trouble tickets since June –Of the 39 tickets, 8 kits were returned to Kansas City Circuit card/display needed to be reseated Circuit card/display needed to be reseated Defective switch Defective switch

Contact Center Inquiries

Several tickets related to the assembly instructions Several tickets related to the assembly instructions Feedback from the field resulted in many early changes to the instructions Feedback from the field resulted in many early changes to the instructions

Contact Center Inquiries Categories: Categories: –Settings –Installation –Error Codes –Data Issues –Logger Issues

Common Issues Settings Settings –Does the Site ID need to be 8 digits?

Common Issues Settings Settings –Does the Site ID need to be 8 digits? YES, the Site ID MUST be 8 digits. The third and fourth digits will be zeros YES, the Site ID MUST be 8 digits. The third and fourth digits will be zeros

Common Issues Settings Settings –Does the Site ID need to be 8 digits? YES, the Site ID MUST be 8 digits. The third and fourth digits will be zeros YES, the Site ID MUST be 8 digits. The third and fourth digits will be zeros –Does the data logger lose settings when the battery is disconnected?

Common Issues Settings Settings –Does the Site ID need to be 8 digits? YES, the Site ID MUST be 8 digits. The third and fourth digits will be zeros YES, the Site ID MUST be 8 digits. The third and fourth digits will be zeros –Does the data logger lose settings when the battery is disconnected? NO, the settings are saved to memory NO, the settings are saved to memory

Common Issues Installation Installation –Which way should the load cell be installed?

Common Issues Installation Installation –Which way should the load cell be installed? It can be installed either parallel or perpendicular to the base It can be installed either parallel or perpendicular to the base

Common Issues Installation Installation –Which way should the load cell be installed? It can be installed either parallel or perpendicular to the base It can be installed either parallel or perpendicular to the base –Does the load cell require locking washers?

Common Issues Installation Installation –Which way should the load cell be installed? It can be installed either parallel or perpendicular to the base It can be installed either parallel or perpendicular to the base –Does the load cell require locking washers? No, it does not No, it does not

Common Issues Error Codes Error Codes –What is a hardware error #4207?

Common Issues Error Codes Error Codes –What is a hardware error #4207? This occurs when the SD card is removed incorrectly after downloading data This occurs when the SD card is removed incorrectly after downloading data

Common Issues Data Issues Data Issues –The data shows large swings in data?

Common Issues Data Issues Data Issues –The data shows large swings in data? Check the base itself: flexors, plunger position, calibration, post not touching lower assembly Check the base itself: flexors, plunger position, calibration, post not touching lower assembly

Common Issues Data Issues Data Issues –The data shows large swings in data? Check the base itself: flexors, plunger position, calibration, post not touching lower assembly Check the base itself: flexors, plunger position, calibration, post not touching lower assembly –Bent flexors

Common Issues Data Issues Data Issues –The data shows large swings in data? Check the base itself: flexors, plunger position, calibration, post not touching lower assembly Check the base itself: flexors, plunger position, calibration, post not touching lower assembly –Bent flexors –Uneven base

Common Issues Data Issues Data Issues –The data shows large swings in data? Check the base itself: flexors, plunger position, calibration, post not touching lower assembly Check the base itself: flexors, plunger position, calibration, post not touching lower assembly –Bent flexors –Uneven base –Recalibration

Common Issues Data Issues Data Issues –Data lost because of power resets?

Common Issues Data Issues Data Issues –Data lost because of power resets? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel

Common Issues Data Issues Data Issues –Data lost because of power resets? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel –Connection at the terminal was loose

Common Issues Data Issues Data Issues –Data lost because of power resets? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel –Connection at the terminal was loose –Bad battery

Common Issues Data Issues Data Issues –Data lost because of power resets? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, blockage on the solar panel –Connection at the terminal was loose –Bad battery –Loose battery cable

Common Issues Data Issues Data Issues –Data are showing decreases/increases ?

Common Issues Data Issues Data Issues –Data are showing decreases/increases ? Check the oil level Check the oil level

Common Issues Data Issues Data Issues –Data are showing decreases/increases ? Check the oil level Check the oil level –No oil therefore precipitation was evaporating

Common Issues Data Issues Data Issues –Data are showing decreases/increases ? Check the oil level Check the oil level –No oil therefore precipitation was evaporating –No oil with the antifreeze therefore moisture was being absorbed from the atmosphere

Common Issues Logger Issues Logger Issues –The logger would not wake up and a red status light was flashing?

Common Issues Logger Issues Logger Issues –The logger would not wake up and a red status light was flashing? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, solar panel Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, solar panel

Common Issues Logger Issues Logger Issues –The logger would not wake up and a red status light was flashing? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, solar panel Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, solar panel –Solar panel was cracked

Common Issues Logger Issues Logger Issues –The logger would not wake up and a red status light was flashing? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, solar panel Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram, solar panel –Solar panel was cracked –Bad grounding wire

Common Issues Logger Issues Logger Issues –The logger locked up?

Common Issues Logger Issues Logger Issues –The logger locked up? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram

Common Issues Logger Issues Logger Issues –The logger locked up? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram –Circuit card/display had to be reseated

Common Issues Logger Issues Logger Issues –The logger was unable to be programmed?

Common Issues Logger Issues Logger Issues –The logger was unable to be programmed? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram

Common Issues Logger Issues Logger Issues –The logger was unable to be programmed? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram –Defective switch

Common Issues Logger Issues Logger Issues –Display was coming on by itself?

Common Issues Logger Issues Logger Issues –Display was coming on by itself? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram

Common Issues Logger Issues Logger Issues –Display was coming on by itself? Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram Check the connections, wires, cables, terminal strip, voltage on the battery, wiring diagram –One wire at the terminal strip was loose

Contact Information SFSC Contact Center Monday – Friday 8AM-5PM Eastern Time (703) Main Line (703) Backup Line