MBA (Finance) Project Report Presentation on “TO STUDY THE FINANCIAL SERVICES OF HDFC BANK LTD. IN CHANDRAPUR” Presented by
Page 2 INTRODUCTION Incorporated in August 1994 Currently has an nationwide network of 2,544 Branches and 9,709 ATM's in 1,399 Indian towns and cities. first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector “Housing Development Finance Corporation Limited”
Page 3 To know about the Banking industry To study the Banking services provide by HDFC Bank ltd. To get a practical knowledge of Banking service To get some knowledge about debit card, credit card, phone-banking & net-banking. Objectives of Study
Page 4 The approach to the study has been made from the point of view of individual The study has been undertaken mainly to measure the performance of different services Limitation was paucity of time. Limitation was Concentrating on the happenings on specific branch Scope & Limitation of Study
Page 5 Hypothesis of Study Financial Services Provided by HDFC Bank is “World Class” Costumers needs and supply of services are equal. In other word Customers make satisfied by providing good Services Assuming that provided services are Expensive, as it is Top Class Pvt. bank.
Page 6 Services Provided by Bank… Wholesale Banking Services Retail Banking Services Treasury Bank Services Findings…
Page 7 Services Provided by Bank… Wholesale Banking Services Working Capital Finance Trade Services Transactional services Cash management vendor and distributor finance supply chain management To large, blue-chip manufacturing companies in the Indian corporate to small & mid-sized corporate and agric-based businesses Findings…
Page 8 Services Provided by Bank… Retail Banking Services Banking Services. Loan Services De-mat Services ATM’s Phone Banking Net Banking Mobile Banking To Individual, Company, HUF, Proprietor, NRI’s Findings…
Page 9 Retail Banking Services Accounts & Deposits. Saving Accounts Salary Accounts Currents Accounts Deposits Accounts Demat Accounts Rural Accounts Findings… Loans Personal Loans Home Loans Car Loans Two Wheeler Loan Loans Agst. Assets. Educational Loans Rural Loans Cards Debit Card Credit Card Prepaid Card Reward Cared
Page 10 Services Provided by Bank… Treasury Services Foreign Exchange Derivatives Money Market Debt Securities Equities The Treasury business is responsible for managing the returns and market risk on this investment portfolio. Findings…
Page 11 People Don’t Like to Pay More for Value added Service People Delighted when they get High Cheap rate. People Expect more and Pay less World Class services are only dependant on Specific Metro city Branches/Cities Untapped Rural Market Services are same like all Banks but Service Standard differs Service rate are High compare to Public Banks Some Costumers are dissatisfied for hidden Bank Charges Conclusion…
Page 12 Thank You Sir
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