TDOT’s ESS Enrollment Procedures Crystal M. Alfaro HR Analyst TN Dept. of Transportation

Objective  Initiative  Problems with ESS  Solutions/Current Practices

The Initiative  Notified Regions 2014 Fall Enrollment will only be online  Adopted same practice for New Hires

Problems with Using ESS  Unable to assist with clarifying error messages in Edison due to inability to actually see them  New and current employees saving and not submitting enrollment information in Edison  Unfamiliar with new enrollment process and selecting content  Unfamiliar with how to log on to Edison

Solution  Walked through each step of the process with a new hire (Clerks in the regions)  Ask for confirmation page when completing insurance enrollment  Reminders on Calendars for projected date insurance information should be visible in Edison  Created a Help sheet to assist New Hire

Current Process for New Hires  Asked to have and Edison log-in info before scheduling meeting  Walk through process of obtaining insurance information, understanding enrollment procedures, and making sure employee can successfully log-in to Edison. *Paper forms only used by clerks/HR staff if an issue with ESS arises.  Instruct employees to submit confirmation page with the Basic Life Beneficiary Form.  Provide help sheet and contact information.

Questions?