Effective Listening Group No-8 "If speaking is silver, then listening is gold” -Turkish Proverb Group No-8 Ayan Mukherjee Pravin Kolhe Owais Shaikh Naresh Kumar Bairwa

What is Listening? Listening is the process of receiving, constructing meaning from, and responding to spoken and/or non-verbal messages. a form of communication an active process absorption of the meanings of words and sentences by the brain. leads to the understanding of facts and ideas Effective Listening Is :       actively absorbing the information given to you by a speaker showing that you are listening and interested providing feedback to the speaker so that he or she knows the message was received.  Effective listeners show speakers that they have been heard and understood.  

Hearing Vs Listening Do you think there is a difference between hearing and listening? Simply the act of perceiving sound by the ear Is something you consciously choose to do; requires concentration Physiological Process (physical) Psychological Process (physical + mental) Passive Active Natural Process Learned Process; A skill PPT Downloaded from www.pravinkolhe.com

Listening Importance Listening is our primary communication activity Listening is considered to be the one of the most important part of the oral communication Inefficient and ineffective listening is extraordinarily costly Most frequently used communication skill Critical for occupational advancement Half of the workday is spent in communicating, of this 45% is spent listening PPT Downloaded from www.pravinkolhe.com

Good listeners Good Listeners are:- are perceived as more intelligent save time, energy, and other resources increase chances for advancement and success Most individuals are inefficient listeners !!! Good listening can be taught / learned PPT Downloaded from www.pravinkolhe.com

Communication Facts Listening: Learned first, Used most (45%), Taught least. Speaking: Learned second, Used next most (30%), Taught next least. Reading: Learned third, Used next least (16%), Taught next most Writing: Learned fourth, Used Least (9%), Taught most. PPT Downloaded from www.pravinkolhe.com

The Process of Listening Receiving Understanding Remembering Evaluating Responding PPT Downloaded from www.pravinkolhe.com

Stages of Listening Receiving:  Response caused by the sound waves stimulating the sensory receptors of the ear; it is physical response. Understanding: Stage at which you learn what the speaker means – the thoughts and the emotional tone. Remembering:  Process of placing the appropriate information into short-term or long-term storage. Evaluating: It is a stage in which active listeners participate It is the process of deciding the value of the information to the receiver. Responding: This stage requires that the receiver complete the process through verbal and/or nonverbal feedback. PPT Downloaded from www.pravinkolhe.com

Barriers to Effective Listening PPT Downloaded from www.pravinkolhe.com

Barriers to Effective Listening Physiological Barriers:- Hearing Problems – hearing deficiencies, auditory-processing difficulties like auditory discrimination, sequencing, memory. Environmental Barriers:- Physical Distractions Problems in the Communication Channel Cultural Barriers:- Accents – the assumption that anyone with an accent is less intelligent, the “noise” of misunderstanding due to accent. Time – the amount of time that is spent listening varies culturally PPT Downloaded from www.pravinkolhe.com

Barriers to Effective Listening Gender Barriers:- Women listen for relational subtext, men for content Men & women listen for different reasons Language Problem:- For effective listening language is important Better to use simple words and avoid unfamiliar words Nonverbal Distractions:- Use of sign language PPT Downloaded from www.pravinkolhe.com

Steps to Become Effective Listener PPT Downloaded from www.pravinkolhe.com

Steps to Become Effective Listener Stop talking! You cannot listen while talking. Avoiding distractions or at least controlling them. Face the speaker and maintain eye contact. Judge content, not delivery; Find areas of interest. Keep your mind open; Be attentive, but relaxed. PPT Downloaded from www.pravinkolhe.com

Steps to Become Effective Listener continue… Concentration:- Speed of Talking : 125 words per minute. Speed of Thinking : >1200 words per minute Thus, Speech happens at about 10% of your mind’s capacity. Effective Listening depends on utilisation of rest 90% processing power by concentration. Ask Questions:- Ask questions only to ensure understanding. Wait for the speaker to pause to ask clarifying questions. Don’t interrupt and don’t impose your “solutions” PPT Downloaded from www.pravinkolhe.com

Steps to Become Effective Listener continue… Demonstrate you are paying attention to what is being said by providing feedback through nodding your head. Listen to words and try to picture what the speaker is saying. Try to feel and understand what the speaker is feeling. Joy, Fear, Sadness Pay attention to what isn't said—to feelings, facial expressions, gestures, posture and other nonverbal cues. Practice listening. PPT Downloaded from www.pravinkolhe.com

Conclusion Before you can get the most out of a listening situation, others must first believe that you really want to listen. They must feel that when they tell you something, it will be received by you in the proper spirit. Learn to listen beyond the words, with your heart as well as your ears. Observe the signs of the inner feelings such as voice quality, facial expressions, body posture and motions, etc. These actions are revealing, and sometimes may have an opposite meaning from the spoken word. PPT Downloaded from www.pravinkolhe.com

THANK YOU for Listening...! PPT Downloaded from www.pravinkolhe.com

Email:- pravinkolhe82@gmail.com Contact: - Pravin Kolhe, Executive Engineer Water Resources Department, Government of Maharashtra Email:- pravinkolhe82@gmail.com www.pravinkolhe.com PPT Downloaded from www.pravinkolhe.com