Mission Possible The Club Coach Program Norma Domey, DTM Toastmaster Leadership Institute Montreal, January 23, 2010

Objectives Diagnose Present Options Select Treatment Provide the Tools Implement Plan

Compliance to Commitment Coaching: Creates energy Links expectation to strategic issues Enhances teamwork Salvages key contributors

How Change is Managed Matters… Minimize disruption & Increase likelihood of success Well Managed Change Time Low High Performance A change is introduced Poorly Managed Change Duration of Disruption No Management Depth of Disruption A 2006 study from Harvard Business Review found 66% of change initiatives fail to achieve desired outcomes.

Coaching Towards a Healthy Club build rapport observe, recommend solutions help develop plan ensure members implement plan instil enthusiasm & responsibility for the club’s future

Coaches Benefit By developing team-building skills expanding leadership increasing facilitator/negotiator proficiency developing diplomatic dexterity sharing expertise investing in Toastmasters earning credit toward ALS

“Club climate” refers to the conditions that affect a club’s What’s the Difference? “Club climate” refers to the conditions that affect a club’s operations members attitudes willingness of guests to join

Making the Club Connection 1st or 2nd visit observe develop personal rapport actively participate set a good example

Making the Club Connection do not tell, dictate, nor criticize guide members towards excellence (Club Coach Troubleshooting guide “How to rebuild a Toastmasters Club – Item 1158) everyone has vested interest: Club Officers; Club members; Area Governor; Division Governor; District Governor and especially the Coaches. encourage open-mindedness

Mission Possible: Rebuilding the Team evaluate club climate: Moments of Truth module next club meeting: facilitate discussion of strengths and weaknesses identified keep discussion positive & objective encourage honesty commend them for desire to restore club recognize/praise accomplishments!!!

how to create right environment elements of club meeting Master Your Meetings TI - Catalogue # 1312 how to create right environment elements of club meeting club officers roles program participants roles program ideas HAVE FUN!

Make a Model of Your Club Meetings FOCUSED AND FUN! PREPARATION !!! TEACH VPE AND MEMBERS HOW TO PLAN CLUB MEETINGS

MEMBERSHIP MUSCLE Annual Membership Program Talk Up Toastmasters Smedley Award Beat the Clock!

Recognize Achievement Post member progress charts every meeting Formally recognize members achieving CC, CL, etc. Post achievements: newsletters & Web site 4

Club Mission The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth. 5

Teach Clubs the DCP meeting 10 goals additional goals strategies for achieving goals resources to accomplish goals assignments, timetables & tracking accomplishments

Case Studies

Summary Diagnose Present Options Select Treatment Provide the Tools Implement Plan

Their understanding of change & their goodwill makes change successful People run the club Their understanding of change & their goodwill makes change successful Member engagement at all levels is at the heart of coaching

Chair, Club Coach Committee 2009-2010 e-mail: norma.domey@ec.gc.ca Thank You! Norma Domey, DTM Chair, Club Coach Committee 2009-2010 613-998-7356(w)/613-738-9186(h) e-mail: norma.domey@ec.gc.ca